95 comments found.
The latest update just messed up the formatting of my site. See homepage www.burnhamoptical.ca
Hello,
You can try on option. Just go to admin and then go to Optico Options. Then save it once, This may solve the problem.
If still not solved, then we need to check your settings. Please create a ticket on our support site and send us admin login details so we will check your settings.
Best regards,Cheers from the ThemeStek team
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This did not work and I’m not paying to renew my support just because you’ve messed up your update.
Hello,
We are ready to solve all points directly on your site. Please email us at contact@pbminfotech.com with your site URL and admin login detalis so we will correct all things.
Best regards,Cheers from the ThemeStek team
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Also we don’t force any of our users to buy extended license. We always welcome to create ticket even after support expires. So feel free to create ticket anytime. We didn’t forced or even tell buyers to purchase extended license.
Best regards,Cheers from the ThemeStek team
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I am truly grateful. Support is very fast. They are very helpful. Thank you so much.
Thanks for your great comments and ratings. This will help us a lot 
Cheers from the ThemeStek team
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Do you plan any code/speed improvements in the future? I really like this theme but im not happy with the page speed..
Hi,
We already improved page speed. Also it’s already very fast with most of our buyers. Also there are some steps to follow for speed. Please create a ticket on our support site so our team will send you list of the points.
You can also create ticket for specific problem related to speed so our team will try to solve it in our theme.
Best regards,Cheers from the ThemeStek team
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Hi, I can’t translate Next-Previous from PBM TESTIMONIAL BOX, I install Loco Translate but that words doesn’t translate
Hi,
This should not happen. We need to check this directly on your site. Please create a ticket on our support site and send us your site URL and screenshot so we can check this directly on your site.
Best regards,Cheers from the ThemeStek team
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Hello, it looks like the renaming for the portfolio doesn’t work. Links are rewritten but only the original slug (optometrist-services) lead to the page.
Hi,
Technically the Title and Slug change is part of WordPress core feature for CPT. But we like to check this directly on your site. So please create a ticket on our support site and send us your site URL and details like screenshot so our team will check it for you and will provide you proper solution.
Best regards,Cheers from the ThemeStek team
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Blog posts in the mobile version are not full screen width. How to fix?
Hello,
Sorry for late reply.
I think the sidebar was already set on the Blog post page. Please create a ticket on our support site and send us site URL and screenshot so our team will guide you on this.
Best regards,Cheers from the ThemeStek team
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Hello, please, how can I change the icon the Widget footer, the Second Footer, the Time icon, for the WhatsApp icon, thank you very much.
Hello,
We are not very sure about your requirement as we have so many demos. We recommed you to create a ticket on our support site and send us screenshot so our team will reply you with solution.
Best regards,Cheers from the ThemeStek team
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ok thanks
Beware, when importing the theme demo, the Google Tag Manager code from the theme developers is included in the “Custom Code for <head> tag section”. Remember to remove it or replace it with yours.
Hello,
Thanks for the update. We will surely check it and will update the code if required.
Best regards,Cheers from the ThemeStek team
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Hello,
We checked and we didn’t found any code in the “Custom Code for <head> tag” section. Please describe which demo you were setting up so we can study that code.
Best regards,Cheers from the ThemeStek team
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optico – Demo 1 . This is the code : gtag(‘config’, ‘UA-121833870-2’);
Hello,
Thanks for pointing this. Yes it’s bug in our theme. We tested other demo but missed to test demo-1. We corrected it and it will be solved with our next update. If you need the soluiton now then please create a ticket on our support site so our team will send you latest theme files.
Best regards,Cheers from the ThemeStek team
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Hello, is there a way to have a adress selection system in the booking add on because my client have multiple optical offices Thanks
2 different adresses so two differents emails in order to receive the appointments?
Hi,
Yes it’s possible and also easy to setup. Here is a document you can try:https://contactform7.com/selectable-recipient-with-pipes/
Thanks, PBM Infotech Team
do i get revolution slider and wp bakery Full version included
Hello,
Both plugins are legal version and working with our theme. The only limitation is that we are not providing purchase code as we purchased extended licence for both plugins.
So anything accessible with purchase code are not availbale in the plugin. For example, auto-update in both plugins requires purchase code so it’s not availble. But we are providing plugin update with our theme update so it’s not required. The second thing is there are some special addons (animations) in Revolution Slider plugin that are available with purchase code only. But they are also not required as we created our all sliders with default built-in animations so they are also not rquired.
Hope this helps.
Thanks, ThemeStek Team
does it have video background
Hello,
Yes you can set video background in both Revolution Slider plugin and WPBakery Page Builder elements.
Thanks, ThemeStek Team
Same problem here after update the theme. Site shows title an description from general settings in the header with logo and menu… I think, its a general problem with the new updated version
Hello,
This can happen due to the latest buggy release of Kirki plugin. The latest released version of Kirki plugin v4.0.3 was buggy and they revert back to the stable version v 3.1.9.
So please check your Kirki plugin version. If it is v4.0.x then please disable it and remove it. Then install it again. This will install the stable Kirki plugin version 3.1.9
If still not solved, then please create a ticket our support site at https://support.themestek.com/ and send us your site details so our team will check it for you.
Thanks, ThemeStek Team
Hello, after last update of optic theme, my site shows title an description from general settings in the header with my logo and menu. ¿How can i solve this? Thank you very much for your theme and support
Hello,
We are not sure why this happened. We need to check this directly on your site. So please create a ticket on our official support site at https://support.themestek.com/ and send us your site URL so we can check and provide you proper solution.
Thanks, ThemeStek Team
Hi,
where can i find Demo 4 and 5 PSD Files?
Thanks
Hello,
The PSD are already created but the layers are not properly organised in folders and groups. We are preparing PSD files and it will be ready tomorrow. Please send us email on mail@themestek.com (as we don’t know your email) with this message so I will send you PSD files.
Thanks, ThemeStek Team
hi,
it’s done
Hello,
We just reply to your email. Also the PSD files will be available with our next update too.
Thanks, ThemeStek Team
thank you, but actually i need all the pages for Demo 4, when this can be ready?
Hello,
Actually we created only homepage PSDs. All inner design are created without PSD files. Only some elements are designed in PSD file but not full page.
So there is no PSD for inner pages for now. I discussed this with my team but it may take time. There is no fixed date or scheduled it as of now.
But we can send you PNG file without layers. So you can replace logo and use it. Let me know if you need it.
Thanks, ThemeStek Team
Hi! It is possible to make bigger the social media icons placed on the pre header? How can I do it? Thanks a lot.
Hello,
Yes we can do this. There is no direct option but we can do this by adding some CSS code. Please contact us via our official support site at https://support.themestek.com/ and our team will guide you on this.
Thanks, ThemeStek Team
Hi guys. I cant seem to import Demo 6, the link is not active.
Hello,
This should not happen. We need to check this directly on your site. Please create a ticket on our official support site at https://support.themestek.com/ and send us your site URL with admin login details so our team will check it directly on your site.
Thanks, ThemeStek Team
Okay thank you will do, thanks for the quick reply.
Hi guys. Where to I find the image number to add to the before and after slider? I see that the shortcode reads as follows (image number “5361”) but where to I find what number the image I want to use is? [twenty20 img1=”5361” img2=”5362” offset=”0.5”]
Hello,
You don’t need to find the image ID. Just use their shortcode generator and copy/paste the shortcode. Here is the video:https://www.youtube.com/watch?v=wOu-lEb9Gh0
Thanks, ThemeStek Team
Thank you so much, that worked perfectly.
Hello, I get a message that I cannot delete from the panel, I delete it and it always comes back, is this … is there any way to remove it?
“Please confirm your email by clicking on the link we sent to email@email.com. This makes sure you’re not a bot.” Enhanced Text Widget
Thank you
Hello,
This should not happen. We need to check this directly on your site. Please create a ticket on our official support site at https://support.themestek.com/ and send us your site URL with admin login details and also screenshots of the problem so we can check it.
Thanks, ThemeStek Team
Hello, thanks, I need help with the template, I have to replace the logo on some pages of the template, I have 2 logos, from 2 optics, and I need some pages to have a logo, and other pages, a different logo, how can I do ?
Install a free plugin (Logo or Image Replace), but it doesn’t replace it … you know how I could do it?
Thank you
Hello,
Yes this can be also done. Please create a ticket on our official support site at https://support.themestek.com/ and send us your site URL with admin login details and also both logo so our team will setup and will guide you on this.
Thanks, ThemeStek Team
Hi,
I installed Loco Translate Plugin to translate Read More into Greek, but can’t find from where is loading Read More Text for ThemeStek Service Box Settings block.
Thank You
Hello,
I checked and found that the Read More is exists in Loco Translate section. Please see screenshot given below:
If still not working then please create a ticket on our official support site at https://support.themestek.com/ and send us your site URL with admin login details so our team will guide you on this.
Thanks, ThemeStek Team
Is there an easy way to update this theme? Anyone else experiencing extremely slow page speed?
Hello,
You can use Envato Market plugin to update the theme. You just need to configure it once and it will show you theme update when released.
For speed issue, we recommend you to create a ticket on our official support site at https://support.themestek.com/ and send us your site URL so our will guide you on this.
Thanks, ThemeStek Team
Sir When i Uploading Demo content Showing ’ Error 500 .’ .Pl advice Us . How to resolve problem .
Hi,
Sorry for late reply. The error 500 can appear due to different reasons. Please create a ticket on our official support site so our team will check and will provide you proper solution.
Thanks, ThemeStek Team
Hi! After upgrade to 6.0 input text font color is white for all forms? why?
Hello,
This should not happen. Please create a ticket on our official support site at https://support.themestek.com/ with your site URL so our team will check and will provide you proper solution.
Thanks, ThemeStek Team
DONE: #299985 Thank you very much
