136 comments found.
1.5.7 is announced but no download and no auto update available. Please fix. Also offers the new WPbakery 7.1 as an included package but at upgrade says the latest version is already installed.
Hi,
Formatting Text – Line Breaks not apprearing on website
Which link do I submit a support ticket please?
https://wp-help.zendesk.com/hc/en-us/requests/new https://gt3accounts.com/app/support/Regards
Hi there! You can use any of those.
Thanks
I have logged a ticket and problem has initially been looked at and now being passed onto your developers. I hope a fix comes very soon as I have deadlines to make! It seems a possible issue effecting the whole theme…
Thanks in advance.
Our team will assist you.
Hello,
is it possible to have a onepage system? And a sticky menu?
thank you!
having issue with video popup – added the youtube video but error message pops up when trying to open
How is it possible that the only .pot file to translate the template is from the backend?
after update I am getting fatal errror with GT3 Builder. Is someone solved that? gt3-pagebuilder/core/pb-functions.php on line 21
helllo there, I am new to wordpress, should i buy this will your team will willing to install the demo content for me?
Hello! The installation and demo import is an extra paid service. You can do that by following the theme documentation.
you mean to say just installing the demo theme, i have to pay you?
You can do that by yourself following the theme documentation. Yes, the theme installation and demo import is a paid service if you want our team to do that.
I have been to the online documentation and can’t find any information on how to add Google maps to the contact us page and other pages where needed. No single page within the online documentation illustrates that. I need some intervention here
Hello! You can generate the embed code for the google map and put it on the website.
Hi, I appreciate your response. However, there are differences between the embed maps and the current structure on the website that uses API. I would like to maintain the current structure that came the theme for the reasons they were implemented. With embed maps that don’t use API and Keys, you cannot measure traffic to the site and that is very important to me. Maybe directing me to an online step by step tutorial on Youtube that you vote for is best option since you have not included the process in the online documentation. Cheers
You can’t use a custom maps without API. That’s why if you do not wish to pay for Google map service you have to use a classic embed code
Thank you. This is one of the things I considered prior to becoming a customer. I have np issues paying Google for its Maps. I am happy to pay google 100%. I know the difference between the two and that is why I am going to use the classic embed code – That is not what is on the demo website
We use a classic google map on the contact page https://livewp.site/wp/md/optima/contacts/
It looks like there is no means to upload a Favicon!
My main menu is not showing up. I have everything configured correctly. It just dissapeared.
Hello, can I have some more information on how the Header Builder works and what can be created? Some screenshots are welcome thanks
Does your theme supports PHP 8?
Hello! Yes, it does.
Defective theme, worked nice when we bought it now it doesnt allow to edit theme options.
Why are we not allowed to edit the theme options now??
Hello! It’s not correct the claim that theme is defective here in the general comments when it’s not. Please submit a support request and our team will check what is wrong on your end.
Am I locked into Mailchimp with this theme or could I use another provider?
Hello! You can use another provider
Hey, I activated my theme but then I realized my header and footer section were missing, I deleted the entire website and reinstalled it. I am not able to activate the theme again as I get a pop-up that the theme is already active, it’s not active as I have just reinstalled it again. Can you reset the activation code for me so that I can activate my theme again? Thank you for your service.
I’m usin theme version 1.4.7 and wordpress says you can update to 1.4.8.
When I check latest wersion on themeforest, its 1.4.7.
Hello! The version 1.4.8 is available on Themeforest
Does onyone know why I’m receiving update messages with failure for a while?
I’m usin theme version 1.4.7 and wordpress says you can update to 1.4.8.
When I check latest wersion on themeforest, its 1.4.7.
It was same when I purchase support package.
Pre-sale question: since the theme does not come with a slider, how can we have a slider on the homepage without the need to purchase another plugin? Does WP Bakery come with an add-on for a slider?
Hello! You can use some free slider plugins.
test comments
Is anyone having a problem with the widgets loading properly. This is the error wp.compose.withGlobalEvents is depreciated since version 5.7
Hello! It’s not a theme related issue. Thanks
I have the latest template but the version of WPBakery Page Builder is not updating. It is version 6.7.0 and it says version 6.9 is available. Is the latest version not available with the latest theme?
**Update – it was under Appearance – Install Plugins. Updating it through Plugins didn’t work for some reason. Sorted now.
