Hi there,

Thanks for writing in!

Our Optimize theme is WooCommerce compatible. Pricing Tables ( http://optimize.mikado-themes.com/pricing-tables/ ) is the Visual Composer element, not initially connected with WooCommerce , but you can link the button at the bottom of each table to some product page if you’d like.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Thanks for writing in! The theme will for sure be updated as soon as possible as our team is working on updating all our themes. We do not have any ETA but we are giving our best to update the themes as soon as possible.

We are here if you have any additional questions.

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Hi there

It is a bit hard to tell from here but you are more than welcome to share your website url so we can check.

Perhaps this article here that might help you.

Thanks.

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Hi there,

If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Hi there,

Thanks for taking an interest!

The compatibility has not been added yet however as we tested the theme we can say it will work well on latest WP and WooCommerce.

Theme update will for sure be released and this will be added to the changelog.

We hope this helped and let us know if you have any additional questions.

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Hello,

Thank you for taking interest in our theme!

Demo content of the theme is built with WPBakery page builder which is included as bundled plugin with the theme. Unfortunately, theme is not compatible with Elementor.
You can check some of our thematically similar themes which use Elementor as page builder in this link.

Do let us know if you have any additional questions.

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Hello,

Thank you for reaching us!

1. Demo content of the theme is built with WPBakery page builder which is included as bundled plugin with the theme and once you import our demo content you will get all the pages and settings which you can adjust to your needs. For demo import you should follow instructions from this article How To Import Demo Content Using The One-Click Demo Import Feature.

2. Yes, you can use custom fonts with our theme and you can find more info in this article – How To Use Custom Fonts On Your Site.

Do let us know if you have any additional questions.

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Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi, I wanted but I could not. I try to login but I seems to be that my credentials were no correct, so I asked to send me an email to restore my password. The website indicated that my email was already registered, that’s ok, but I have not received any email to get a new password and I tried several times since yesterday, so I asked here for some help. Can you please help us?

Hi there,

We’ve just send you the password reset to the accounts we find for your username. Please check now.

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Hi there,

It is back online and should be working now, so please check this.

Thank you for your patiance.

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Many thanks!

Yep working now

Hi there,

Great! You’re welcome.

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Hi there,

The WP Bakery and Slider Revolution plugin came as bundled within the theme, and we, as theme authors, have purchased an extended license for them. When a plugin is updated, we will include the latest version of the bundled plugin with the next theme update. So you can easily update the bundled plugin when you next update your theme.

You can read more about this here: Bundled Plugins

Please contact us through this email, and include your purchase code in the email, and we will send you the new versions of plugins to install it manually.

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Hello,

Thank you for taking an interest in our theme!

With demo import, you’ll get all pages that you can see on live demo, along with sliders. For more info about demo import, check this article.

If you have additional questions, let us know!

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Hi there,

Thanks for writing in! Please note that the theme comes with WPBakery which is more than enough to achieve anything you do see on our website demo, and it is not Elementor nor Elementor Pro supported.

Thanks for understanding.

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Hello,

Thank you for taking an interest in Optimize theme!

Unfortunately, we don’t provide admin access for our live demo, however, for more info about theme options, feel free to take a look at official theme docs.

We can only send you some screenshots of theme options if that works for you.

If you have additional questions, let us know.

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Hello Tim,

Thanks for the feedback, we really appreciate it.

When it comes to speed optimization, we can offer suggestions and tell you some helpful steps on how to improve website speed. However, for adequate speed optimization, it’s necessary to have some coding knowledge or help from specialists. We are working hard on making our theme optimized as best as possible, keep in mind that all our themes have a lot of functionalities and options and they do require different scripts to work properly.

Also, you can check our article here as well as about the recent changes in GTMetrix.

In any case, we will forward your suggestion to our list for future developments, and our dev team will decide if this will be included in some future major updates of the theme.

We are constantly working on improving and updating all our themes, and we hope that speed optimization will be improved in some of the future updates.

If you have further questions, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

Thank you for reaching us!

We would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.

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Thank you for your reply. I send you my purchase code from tadevosyanlilit@gmail.com .

Hello,

We can see that your ticket is updated with answer now.

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Hi there,

Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks

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Hello there,

When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix.

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Hi there,

It is a bit hard to tell from here, but you can always navigate to Mikado Options > General and save your options. Also if you still encounter the issue please provide us with your website URL so we can check.

Thanks.

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Not irrelevant with Mikado Options function. Because before updated a theme, my site run without issue. I send email to your support team and waiting them check it.

Thank you.

Hi there,

Thanks, our team will check this on your end.

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Hi there,

Please make sure all your plugins are updated as well.

If the issue persists, please send us a mail and include your purchase code and one of our agents will assist you.

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Hi there,

Please send us a mail and include your theme purchase code and one of our agents will provide you with the latest version of WPBakery.

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