Web Themes & Templates

Reviews for Optimize - SEO, Digital Marketing & Social Media Theme

124 Reviews

for Flexibility

poorly coded theme. i have to add custom code for every little functionality. I wouldn't recommended this theme at all. Takes edges in loading after speed optimization several times..

Mikado-Themes

Author response

Hello,

We are really sorry to hear about this bad experience you've had.
We included a lot of options for customization in our theme so it covers a lot of varieties of possible layouts. Of course you are able also to add your own custom css code to accomplish some different design.
When it comes to page speed, please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
If you have any other doubt, our support team is on your service at https://mikado.ticksy.com/
Just reach them and include your wp-admin access and they will assist you to get desired layout or to improve page speed performances.
Really hope, once this is sorted out, you'll change this bad impression you've got and kindly reconsider this bad rating into five stars. Thank you in advance.
Looking forward to hearing from you again.

Mikado

for Code Quality

The speed sucks. The design is ok but the speed is not.

Mikado-Themes

Author response

Hello,

We managed to find one ticket from you on our support forum and we tested your page load time. Here are results:
https://www.screencast.com/t/7x4DNh8pv8PF
We marked what could be done, and more about it could be found from here
https://gtmetrix.com/leverage-browser-caching.html
Also, please, note that for some media files waiting is really big https://www.screencast.com/t/GVLJU8JSgaO
https://www.screencast.com/t/M9i7kHxY
So, we could recommend to optimize those images, too.
We thinks these suggestion will help you to improve page speed performances and you'll be satisfied after it is done. Also, we hope you'll reconsider this bad rating. Thank you in advance.
If you need any further help, our support team is on your service at https://mikado.ticksy.com/

Best,
Mikado

for Feature Availability

At first I had some serious problems setting up Optimize. I've got it working now and it is pretty good.

for Customer Support

There are basic styling issues with this theme, and looking through the comments I wasn't the only one to have these issues.

Support took days to respond, and when they did they told me to alter code and compress it in a 3rd party tool. It didn't work and I told them, and they just didn't respond to that ticket or another ticket I had open for over week until my support period expired. And then within minutes of my support expiring, responded telling me to pay to renew.

So if you get this theme for some reason, either be OK with not being able to make some simply styling and element function edits, or submit your tickets within the first couple of months, because support isn't really a full 6 months (like you supposedly pay for).

Mikado-Themes

Author response

Hello,

Thank you for your review.

We located the support request regarding this matter #1898725

What the agent suggested is completely valid and in order to change some template scripts, you'd have to minify JS files.

We're not sure whether you did this correctly or not, but we'd like to invite you to reach us at support@mikado-themes.com including your purchase code, as well as wp-admin access, so we can go inside and try to perform these changes on your behalf.

We hope we can sort this out quickly and that you'll be satisfied with the results.

Looking forward to hear from you!

Mikado

for Flexibility

I didn't get what I expect. But hope it will be great next time

Mikado-Themes

Author response

Hello,

We located the only support request from you #1880947 which is related to mega menu. We established that our agent explained you how to create it and what should you do.

We're not sure what didn't came up as expected, however we'd like you to clarify a bit.

Please open another ticket in our support forum and explain what exactly was the issue, our support staff is more than willing to lend you a hand.

Hope we can hear from you!

Mikado

for Customer Support

Very slow support.
Many of the WPBakery Page Builder plugin ELEMENTS have been swept out and substituted by poorer versions.

Mikado-Themes

Author response

Hello,

We are sorry for waiting longer for response on ticksy. We were overwhelmed with tickets these days. If you are still facing off any issue, please, let us know and our support team will gladly assist you there. Having pleased users is our highest priority.
When it comes to WPbakery page builder it is our main page builder and it is included in state that is completely compatible with our theme. We have integrated a lot of powerful shortcodes into it, so you could build layout from our demo site easily. Also, you are able to enable other params and elements in wpbakery configuration file from our theme and our agent could also help you with that part.
We really hope when all this is sorted out, you'll change this bad impression you've got and kindly reconsider this rating into five stars. Thank you in advance. Looking forward to hearing from you.

Best,
Mikado

for Feature Availability

I am very dissapointed. I expected something better than free themes. But is better to look for a free theme and download it. Lack of options, visual composer is bad, you have to do all coding by yourself.

Mikado-Themes

Author response

Hello,

We couldn't find any history of your tickets on our support forum https://mikado.ticksy.com

We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before leaving this bad review.

Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.

Some time is needed for getting familiar with our theme and to explore all options and possibilities.

Additionally, here is our Official Manual http://optimize.mikado-themes.com/documentation/optimize/ where we explained our elements and options, so it should be helpful for getting started.

Looking forward to hearing from you on ticksy, where our agents will assist you with any doubt you have.

Visual Composer is our main page builder and it came bundled within our theme. There is no need for extra paying. We have bought extended licence for the included plugins such as VC. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme.

Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation.

You can ignore the messages for further activation you’ve got in your admin area.

Best,
Mikado

for Design Quality

This theme has given me the abilty to build my business. I needed a top quality theme and this was the right way to go. Great theme creators, don't stop giving great support and keeping the theme updated.

Congrats!

for Design Quality

In the business world, first impressions are EVERYTHING!

This theme not only tells my clients that they are working with a professional but shows we have good taste in branding. Optimize will make your firm look and feel like the real deal, because it is the real deal!

If you want to make a lasting impression with your clients, I highly recommend using this theme to pull it off.

It's increased our revenues significantly and our clients have taken notice of our website changes.

To top it all off, the support for this theme is wonderful. The team behind this team will go above and beyond to assist you, speaking from expierences with other themes here on Envato, I can say that Mikado Themes actually seems to want to help you create a website that you can be proud of, they are not like most who are completely content with you buying their themes and running off without providing support that actually helps.

While I haven't purchased other themes from Mikado (yet!) I can appreciate the continued efforts for the Optimize theme.

Hope this review is insightful to others interested in purchasing...

for Customer Support

Great design, great support, I highly recommend this theme.

i have not received the code to activate plugins. Not able to use this theme for developing a website as expected while purchasing this theme

Mikado-Themes

Author response

Hello there,

Please, check this article https://mikado.ticksy.com/article/10807 where it is explained that included plugins came bundled and there is no need for further activation.
For any other doubt, our support team is on your service at https://mikado.ticksy.com/
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before putting this bad rating. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got and you've eventually find a joy working with our theme. Kindly reconsider this bad rating. Thank you in advance.

Mikado

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