Web Themes & Templates

Reviews for Optimize - SEO & Social Media Theme

132 Reviews

for Bugs

This theme doesnt work, it has a conflict with WPBakery Page builder that blocks you from editing any of the pages.

I even went and purchased an upgraded version of the plugin however it still does not work.

Mikado-Themes

Author response

HI there,

We are sorry to hear this.

Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here, as well as you will always be provided with the latest version of the plugin if you need this, as well as in every theme update the updated version of plugin will be included.

In order to investigate this on your end we would appretiate it if you could submit a request at our help center as your issue is not clear enough nor we can't really test this from here. So the best practice would be to turn to our support team which can for sure help.

At the moment we could not locate any request created from your Envato username and please do so as you can for sure get help.
The theme works perfectly fine once we check so this needs to be investigated.

We also do hope that you will reconsider your rating after you were provided with help.

Best,
Mikado

for Feature Availability

No update has been released since december 2019... and now we are stuck with an old version of Wordpress !

An update must come out urgently, this is a security matter for our websites ! If it's not in a few days or weeks... I'll change the theme for all my websites

Mikado-Themes

Author response

Hi there,

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme's changelog once the update is out.
At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out, but if you need an immediate update of any of the plugins, please submit a ticket on our  help center  and one of our support agents will provide you with latest versions.

We appreciate your patience and understanding and do hope that you will reconsider your rating after this.

Best,
Mikado

for Other

You cannot have a product here on the elite market and not give us 1 update after more than 1 year.

The product was fine for a while...I am thinking of removing this theme due to Mikado's lack of updates and care for this product.

Every week when my site updates, i get these:
Your theme (OptimizeWP) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

Mikado-Themes

Author response

Hi there,

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme's changelog once the update is out.
At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out.
We appreciate your patience and understanding.

If you do need help with anything or if you somehow do encounter any issues we would appretiate it if you could submit arequest at our help center and our support team will be happy to help, as for the moment we could not locate any request created from your Envato username.

We do hope that our team can help and that you will reconsider your rating.
Thanks.

Best,
Mikado

for Customer Support

I have issue to be addressed. But i am unable find the contact number nor customer care email ID in the page.

Hemanth - 9448202803.
email ID: vhemanthakumar.

Optimized SEO Theme Purchased last week. I have issue after download Demo Content. Now i need support.
Kindly provide Tool free number to talk.

Mikado-Themes

Author response

Hello there,

Please, check this article where is explained how to sign up and submit a request on our help center. Our support team will be able to assist you with any doubt you have.
So, just try to contact our support agents there and if you are still facing any issue with ticket submission, just reply back to this email and we will help you.
We really hope, you'll change this bad impression you've got once everything is resolved and you'll kindly reconsider this bad rating. Thanks in advance.

Best,
Mikado

for Design Quality

This theme is high quality and worth every penny. It's flat design comes right out of the box ready to install. Super easy to edit and the support is great.

Mikado is an amazing company to work with!

for Customer Support

The theme and all its functionality is excellent. Also the support is very fast and with all the information.

for Flexibility

poorly coded theme. i have to add custom code for every little functionality. I wouldn't recommended this theme at all. Takes edges in loading after speed optimization several times..

Mikado-Themes

Author response

Hello,

We are really sorry to hear about this bad experience you've had.
We included a lot of options for customization in our theme so it covers a lot of varieties of possible layouts. Of course you are able also to add your own custom css code to accomplish some different design.
When it comes to page speed, please note that we haven’t optimized our demo site speed-wise, because we wanted to show all the possible features our theme offers – so there’s a lot of content. Our support team tests the site of each user on request, and provides individual tips for improvement. Good server configuration is always necessary, plus proper image and content optimization, caching usage, etc. in order to achieve the best possible performance.
If you have any other doubt, our support team is on your service at https://mikado.ticksy.com/
Just reach them and include your wp-admin access and they will assist you to get desired layout or to improve page speed performances.
Really hope, once this is sorted out, you'll change this bad impression you've got and kindly reconsider this bad rating into five stars. Thank you in advance.
Looking forward to hearing from you again.

Mikado

for Code Quality

The speed sucks. The design is ok but the speed is not.

Mikado-Themes

Author response

Hello,

We managed to find one ticket from you on our support forum and we tested your page load time. Here are results:
https://www.screencast.com/t/7x4DNh8pv8PF
We marked what could be done, and more about it could be found from here
https://gtmetrix.com/leverage-browser-caching.html
Also, please, note that for some media files waiting is really big https://www.screencast.com/t/GVLJU8JSgaO
https://www.screencast.com/t/M9i7kHxY
So, we could recommend to optimize those images, too.
We thinks these suggestion will help you to improve page speed performances and you'll be satisfied after it is done. Also, we hope you'll reconsider this bad rating. Thank you in advance.
If you need any further help, our support team is on your service at https://mikado.ticksy.com/

Best,
Mikado

for Feature Availability

At first I had some serious problems setting up Optimize. I've got it working now and it is pretty good.

for Customer Support

There are basic styling issues with this theme, and looking through the comments I wasn't the only one to have these issues.

Support took days to respond, and when they did they told me to alter code and compress it in a 3rd party tool. It didn't work and I told them, and they just didn't respond to that ticket or another ticket I had open for over week until my support period expired. And then within minutes of my support expiring, responded telling me to pay to renew.

So if you get this theme for some reason, either be OK with not being able to make some simply styling and element function edits, or submit your tickets within the first couple of months, because support isn't really a full 6 months (like you supposedly pay for).

Mikado-Themes

Author response

Hello,

Thank you for your review.

We located the support request regarding this matter #1898725

What the agent suggested is completely valid and in order to change some template scripts, you'd have to minify JS files.

We're not sure whether you did this correctly or not, but we'd like to invite you to reach us at support@mikado-themes.com including your purchase code, as well as wp-admin access, so we can go inside and try to perform these changes on your behalf.

We hope we can sort this out quickly and that you'll be satisfied with the results.

Looking forward to hear from you!

Mikado

for Flexibility

I didn't get what I expect. But hope it will be great next time

Mikado-Themes

Author response

Hello,

We located the only support request from you #1880947 which is related to mega menu. We established that our agent explained you how to create it and what should you do.

We're not sure what didn't came up as expected, however we'd like you to clarify a bit.

Please open another ticket in our support forum and explain what exactly was the issue, our support staff is more than willing to lend you a hand.

Hope we can hear from you!

Mikado

for Customer Support

Very slow support.
Many of the WPBakery Page Builder plugin ELEMENTS have been swept out and substituted by poorer versions.

Mikado-Themes

Author response

Hello,

We are sorry for waiting longer for response on ticksy. We were overwhelmed with tickets these days. If you are still facing off any issue, please, let us know and our support team will gladly assist you there. Having pleased users is our highest priority.
When it comes to WPbakery page builder it is our main page builder and it is included in state that is completely compatible with our theme. We have integrated a lot of powerful shortcodes into it, so you could build layout from our demo site easily. Also, you are able to enable other params and elements in wpbakery configuration file from our theme and our agent could also help you with that part.
We really hope when all this is sorted out, you'll change this bad impression you've got and kindly reconsider this rating into five stars. Thank you in advance. Looking forward to hearing from you.

Best,
Mikado

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