We couldn't find any history of your tickets on our support forum https://mikado.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before leaving this bad review.
Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.
Some time is needed for getting familiar with our theme and to explore all options and possibilities.
Additionally, here is our Official Manual http://optimize.mikado-themes.com/documentation/optimize/ where we explained our elements and options, so it should be helpful for getting started.
Looking forward to hearing from you on ticksy, where our agents will assist you with any doubt you have.
Visual Composer is our main page builder and it came bundled within our theme. There is no need for extra paying. We have bought extended licence for the included plugins such as VC. We will provide updates of the plugins with the theme updates, as we are not allowed to share extended license key we had to purchase in order to include plugin with the theme.
Your plugin is legal and ready to be used as soon as your install/activate the plugin upon theme installation.
You can ignore the messages for further activation you’ve got in your admin area.