342 comments found.
Sent you an email, I do have an issue with importing DEMO
Hi,
ok, I will answer in the ticket. Thanks.
Kind regards.
Hello, the import is not working at all. I have fixed the server timeout but nothing imports so I used the XML files but half the pages arnt there as well as menu is really messed up. I though the install would be easy but its not at all. I followed the PDF step by step. Even reinstalled WordPress so I could start over again & its still messed up. I just simply want it to look like the demo then I can modify from there.
Hi,
please write via support@premiumcoding.com for support. Thanks.
Good Afternoon, I got a problem with PMC Themes Options, it doesn’t let me change the appearance like the colors and logos because I don’t have the permits, but I’m working with the admin user so I need help because I don’t know what I’m doing wrong
Hi,
please write via support tab for support. Thank you.
Kind regards.
When will you be updating the site for PHP7? Especially the Revslider ?
Hi. Great looking theme. However, I’m concerned about the zoomed in detail movement in the single product window. seems very jerky. can this feature be turned off?
Hi,
thanks, yes this feature can be removed.
Kind regards
please how do i fix this error Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include. This includes make eliminates the revolution slider libraries, and make it not work.
To fix it you can: 1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true. 2. Find the double jquery.js include and remove it.
i downloaded your theme from envato market the fix explaination wasnt clear enough
Hi,
please write with the account with which you bought the theme. Some info on the error:
https://stackoverflow.com/questions/37797407/wordpress-plugin-slider-revolution-errorHI, I am installing the template why the following error message always appears Warning: define() expects at least 2 parameters, 1 given in “wp-content/plugins/page-builder-pmc/assets/import/plugins/parsers_pmc.php on line 16
Fatal error: Maximum execution time of 30 seconds exceeded in /wp-includes/class-wp-image-editor.php on line 402
Please give me help， Thanks
Hi,
please write via support tab and provide your url. Thanks.
Kind regards
Send us new Support ticket. Currently, you don’t have a valid license! All your licenses are expired! Only customers with a valid license can open new tickets!
If you bought theme via ThemeForest open “Techical information about your WordPress install” and update license key. You can update the license for the support via ThemeForest, or buy premium support package via our page (Extra options tab).
What is the situation, I have submitted relevant information to you.
Hi,
can you please let me know your ticket ID so I can check out the ticket. I can’t find it under your username. Thanks.
Kind regards
I have sent an email to your support@premiumcoding.com , please note the email，Thanks.
Hi,
from which email did you write? Thanks.
Kind regards
Hi there Does this theme support php 7.2? I was testing updating the theme but when trying to update to php7, the theme stopped working, one of the messages comes from the revolution slider, is this theme no longer supported? thanks.
Hi,
let me know which version of Revolution Slider you have? If it’s not the latest version, write to support@premiumcoding.com and I will send you the latest one. Thanks.
Avoid this theme! It says under the above “support” tab that it takes two days to respond, but once you click through to their website it says 72 hours. A bad sign. I’ve placed a support ticket over three days ago and have yet to hear back. I’m going to call my bank and dispute the charge I paid for this theme
Hi,
what is your ticket ID, because I can’t find any tickets under your username. Thanks.
Kind regards
Ticket #101834
Hi,
I am sorry but looks like our support staff accidentally deleted it because I can’t find it. Can you please submit it again and I will take a look at it asap. I apologize for the inconvenience. Thank you.
Kind regards.
New ticket number is: #102119
Still no resolution to my support ticket
Hi,
I see no particular reason why are you writing this here? I told you in the ticket exactly what the next steps are. Thanks.
Actually, no. You didn’t tell what the next steps were. That’s why I’m emailing Envato directly to get a refund.
Hi,
I told you that we are releasing an update at the start of this week.
Your reply was: “So I guess the next step is to wait for the update?”
On which I replied with yes.
Thanks.
Kind regards
Good Morning.
I upgraded to PHP 7.2. But the Revolution Slider plugin that comes within the Opus theme, is not compatible with PHP7
Please, could you update it ??
Thank you
Hi,
send us support ticktet and we will send you new version.
Best reagrds.
Hello,
I am migrating my site to use SSL and it is giving problem with the theme.
My support has expired, but in this case could you help me?
Is there a more up-to-date version that works correctly with SSL?
Thank you
Hey guys actually the mobile menu is not really mobile friendly because there is no option to create different dropdown states. All items are listed and this is not really professional. How can i set up the menu to a real mobile optimized one?
Hi,
currently this is the one that comes with the theme. You can however try several menu plugins that have more features, check out:
https://winningwp.com/best-wordpress-menu-plugins/Thanks.
Kind regards
Really suxx, that a current theme from 2018 is not mobile optimized and the user has to fix that with a additional plugin…
Hello I downloaded this theme and tried to import the DEMO, all pages are imported along with images but when I click to view pages nothing shows but the footer. Can I get some help with this?
Hi,
yes sure, please write via support tab and provide your URL and wp logins.
Thanks
I sent it over to you guys last night
Were you guys able to take a look at it?
Hi,
sorry for the delay, I just informed our support to take your ticket up front today. Thanks.
Hi Guys. I purchased support and sent a request but havn’t heard anything back in a while
Hi,
I am sorry for the delay. The problem was that you wrote a few times after and the ticket gets pushed back that way. But I just wrote to our support to take your ticket first today. Thanks.
Kind regards
So after renewing my support, I wait over a week for a reply. When the reply finally came through, the message was blank, and the status was marked as ‘solved’. What is going on?
Hi,
please let me know your ticket ID number so I can check what happened. Thanks.
Kind regards
92034
The ID number is: #92034
Hi,
I was just checking your ticket, it was set as solved somehow. So the problem is that you need bold fonts in the menu in all browsers? I was checking it and they seem to be bold on all of them?
Kind regards
Please check my initial screenshot I sent in the ticket.
Bold fonts are only displayed on all interior pages but NOT on the homepage. The CCS code for fonts are set to 700 however, only on the homepage, the fonts are not bold, they are regular.
Hi,
I see them the same:
Single page: http://snapnote.io/0hCVwh
Home page: http://snapnote.io/0yQ5M0
Could you advise how to add the header to each portfolio sections:
https://www.goldenboymedia.co.uk/our-work/husk-travel/The header shows everywhere on the website, but not the portfolio section.
Even though ’’Page builder page for top part of single pages’’ and ’’Page builder page for top part of blog page’’ is set correctly.
Thanks
Hi,
can you please write via support tab and provide wp logins so I can take a look at it? Thanks.
Kind regards
Hi, any chance to add support for the latest wordpress and woocommerce 3.2.3? Since I upgraded these two, I’m now getting an error when activating the theme: it goes to site.com/wp-admin/themes.php?page=optionsframework and says no permissions to view this page. And before the upgrade it used to display some settings page.
Also the PMC Import fails with a whole bunch of “failed to import …”
Thanks!
Also the PMC IMporter – woocommerce version does not work, it always fails with this error: “PHP Catchable fatal error: Object of class WP_Term could not be converted to string” This is with latest woocommerce and wordpress. The other import works ok.
Please fix it, I really need these woocommerce templates.
Hi,
can you write directly via the support tab and provide your url. Thanks.
Kind regards
I actually ended up using another theme, because this is a serious problem that cannot be fixed anytime soon. Yet I need the site to go live.
how to add up images in portfolio? there is only one option for feature image, kindly help me out!
Hi,
images get picked directly from the images you upload to that specific post.
Thanks.
thanks
No problem.
Hi, if I use the page builder my SEO plugin (by Yoast) doesn’t detect any words inside the page. How can I make the builder work?
Thanks in advance
Hi,
all the content will get picked up by Google properly, but Yoast SEO probably looks the page directly in the backend and not the actual content of the page.
The theme is working fine on desktop, and responsive there…but not on mobile. shortcodes aren’t working, slider not working, logo, etc
Hi,
can you write via support tab and provide url so I can check. Our demo looks fine on the iPhone, I just checked. So please provide your url so I can check it out. Thanks.
Kind regards
Fixed menu isn’t working correctly. www.opcsocial.com
Hi,
for support please open ticket via support tab.
Best regards.
The navigation on mobile is broken in your theme. It goes behind the logo and isn’t clickable. Can you fix and release a new theme version?
Hi,
it works on the demo and our test page. Write via support tab and provide url and wp logins so our support can check it out.
Thanks.
Kind regards
