Hello, I would like to upgrade my PHP to 7.4, but when I do, the theme breaks. I have 7.2 on my server now, and when I go to 7.3 or 7.4, it breaks the site. I have the theme updated to version 2.0. Can you please update the theme so I can upgrade my PHP? thanks.
Can you please send your issue details with some screenshots / videos. We will help you.
Regards., DesignThemes Support.
Thanks, but I’m not sure I follow. When I change the version of PHP, the site is broken. It just displays a white page.
Please change PHP version and send your issues & login details to email@example.com We will help you.
Will you help me immediately? It is a live site and I do not want it to be down for long.
I just sent the info. I will not change the PHP until I hear from you.
We are online now. Let us know once you update the php version. We will online 7 hours from now.
The website started to load very slowly after installation. I installed the theme from scratch 2 times, but nothing changed. The website is too slow, after installation load time 45s. All plugins ok and up to date. What can I do know? It’s been 3 days since I bought the this theme, I want to return it.
Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Documentation : https://assetcleanup.com/docs/
Please refer the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Thank you, we look forward to help you!!..
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment.
Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
Sorry theme was not purchases from my account. So i just need solution for the error
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
background-color: rgba(0, 0, 0, 0.5);
Thank you. i made changes. But theres background color not working. Can you look it?
Kindly, confirm the purchase code, so that we can move forward.
I told you, the theme was purchased from another developer. My client hired me for now.
Kindly, confirm the purchase code, so that we can move forward.
Please open a support ticket and our team will get back to you as soon as possible.
Thank you, we look forward to helping you!
Hi, im finding trouble to change the home slider can u please assist.
Please refer : http://recordit.co/9EYKptAUHm
Please navigate to Home Page > Page settings > Slider Options > Select the slider
Thank you, we look forward to serving you!
hello i want to download the demo but it failed and we hqve this message : The execution failed. Please check error.log
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hello, I am trying to register on your support site but I do not receive the confirmation email.
I wanted to report that I can’t change the breadcrumb background, changing the image from the admin portal has no effect.
1) Please send your purchase code details to firstname.lastname@example.org. We create a user login and get back to you
2) If you need to give the breadcrumb background image common for all the pages,
The Get into Dashboard > Appearance > Orga Options > Layout Options > Breadcrumb Options > Show Breadcrumb > ON > Background > Choose background options for breadcrumb title section.
Please refer : https://prnt.sc/psqua0
If you need the individual / different breadcrumb background image for different pages, the Go to Dashboard > Pages > Edit the page (SHOP) you want to set the breadcrumb background image > Move under the page editor > Page Settings > Breadcrumb > Show Breadcrumb > ON > Background > Choose background options for breadcrumb title section for individual pages.
Please refer : https://prnt.sc/psqy1z
Hi, thank you!
The second part was the solution to my problem.
Have a good day, Stefano.
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
We are facing issues with font loading and website speed
Most of it depends on page content which compromises images. If images are properly optimized and you’re using a cache plugin and a good fast host, the speed issue shouldn’t happen on any theme.
Please refer to the Video: https://www.youtube.com/watch?v=_in5ZNZ3C-M
Please Optimizing Images with WP Smush
Plugin : https://wordpress.org/plugins/wp-smushit/
More Details : https://www.wpbeginner.com/plugins/optimizing-images-with-wp-smush-pro-cons-and-alternatives/
Hello, i would like to know if with a purchase, i can use this template several times? tank you
You need to purchase a single license per domain install of the theme. For info on licensing please see here -> http://themeforest.net/licenses/standard?license=regular
Do you provide support with this item?
I bought your theme about 4 months ago and needed support. I went to support and tried to register and when entering my email address I was told that the username is already registered. I tried the common password I use but it was wrong so I requested a password reset and was told that the link was sent to my email. Guess what? nothing is in my inbox nor spam folder.
Do we have to pay extra to get the standard support?!
Please send your purchase code details to email@example.com.
We create a user login and get back to you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Price is in US dollars and excludes tax
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