theme come with with visual composer ???
Hello, Yes my theme came with VC!
I look at this practice as highly unprofessional. I have bought the theme in good faith that I would receive what I paid for. But the theme is lacking the products as promised. I am very dissatisfied because of this! And I want my money back
Can you please let me know what’s the product that we said but we didn’t provide you?
Please take the screenshot and let us know your problem. We didn’t have any information about your problem until you tell us like this.
After reading your refund request. It seems that you downloaded the wrong file then.
There’re 2 options included, WordPress installable theme only and All file & documentations…
If you downloaded all files and use that just downloaded .zip file to install, it won’t work because you need to extract that .zip file to get .zip of the theme.
I hope you will re-intall by using right .zip file and re-rating again as what you’re suffering is not because of the theme internal.
Lovely theme! Good job!
Pre sale question, is it multilang compatible?
Yes it does support WPML, if you have any trouble, just let us know, we will help you out on our support system. http://support.comfythemes.com
We’re also provide free installation on demand for you, so it will look like demo 100%
Are you going to following my ticket?I have not receive any reply from you. Your theme have a very fatal error.
The “Update cart ” function in the check out page is not working, I tried your demp page” http://demo.comfythemes.com/tomoko-wp/cart/" . It is also not working!
I need a total refund if you cannot solve the update cart problems.
Be nice buddy, your problem is solved. Please check your ticket and the site.
Hi Im looking at buying this theme but on the regular licence option it says: comfythemes does not support this item
What is support?
Can you clarify you provide support
Hi there, I do provide support to my theme, I will set it back to Supported. no worries!
hello, I would like to know how I can change some elements of the individual product page. Eg: short description write description in Italian. Description write the ingredients and nutritional values in Italian, etc …
Your support site correctly because reports malware
You can use this mail to get supported: firstname.lastname@example.org
Our site is being attacked. So sorry
For your question: You can use the translating file or install this plugin to translate those words.
Hi I have some major issues that I dont know how to fix.
1. woocomerce templates appear to be outdated ( Wordpress says so)
2. Update cart button does not work.
Short update, managed to update files, every template in woocommerce is now updated. However, product images are now enlarged and do not show correctly in style or any for that matter. Update cart button does still not work
Update cart button is caused by Woo, please send your wp-admin and FTP to my mail:
Reverted to older content-product.php and solved problem. Update cart button does still not work.
Yes, because it need little works on that, please give me your site and credentials by email.
Will Teamviewer suffice? As I am working on localhost?
Sorry we do not support Teamviewer.
You can follow this article to fix it:
There’s a script snippet, you must change the button class to match with our theme then everything will be fine!.
Hi there. I am still unable to import all demo content…I follow the instructions and it only imports half of the data. I purchased this theme 3 months ago, purchasing support, but I am not receiving any. Can you please sort this out for me otherwise I will be requesting a full refund also. I look forward to hearing back from you. Thanks
Hi there. I am still unable to import all demo content. If I paid to get this theme installed could you guarantee that you will get the demo content working?
Yes, please send me your requirements, I will send you the quote.
Send it via my profile page:
I have the same issue as chrisfraser7. I have read your site is being attacked one month ago. When will your system be restored?
Nice demo..too bad variable products do not work on the shop page….
Live demo is offline.
Hello, when I try to modify the properties in Thema Tomoko options, the 403 Forbidden error is displayed, they could tell me why that error is displayed.
Can you please send us an email to email@example.com that have your error log and have wp_debug enabled?
Also, please provide some screenshot and your wp-admin account so we de see what’s the problem.
Hello, i bought this Theme and im having trouble to access the support site as its marked an unsecure.
My update cart button isn´t responding, making it impossible to update the product quantity before checkout.
Need help with this ASAP please!
Regards, there is some variable that prevents the products from being displayed in a specific category.
I am passing this case on my portal, only one category is seen, the others are blank, when they already have products assigned.
Hello, I still have not received a reply on the solution of this problem in the product categories. I went to your site for support but was warned away because the site has malware installed and was a potential security risk.
The product template does not show more than 20 items, and the customer service is very bad, does not answer the questions, lots of money for something that is not worth
Please may I have a refund. The theme does not work as promised without downloading a variety of plugins. When installed these plugins caused a 502 error including the one that allows you to use shortcodes. I went to your site for support but was warned away because the site has malware installed and was a potential security risk.
I installed theme and imported file .xml, but the interface display of the product still not look like the demo version. Please check this website: http://caygiongchatluong.com/
In “Subscription Items” i took off the image that has for background and i am trying to turn background color to white and nothing ’s happening. I was located what to change in css, i change it and nothing happens, it shows a light grey background. Please advise.
hi Comfythemes ,
There is a problem with previewing images when viewing this page
Hi, Are you planning to update the theme, so it would be compatible with WooCommerce 3.0.3?
Any plans to support WooCommerce 3.x?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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