colibriinteractive supports this item


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113 comments found.

Hi there,

I’m having trouble logging in to your support forum. For some reason, it doesn’t recognise my purchase code.

I sent an email to you as well,,,no answer. Can you hrlp?


Hello, I received your email yesterday and replied that you can send me your Themeforest username, the theme name you’ve purchased and the purchase code and I sign you up. You can send it to:


That’s great, thanks!


Have this theme a demo file to load after i buy it?


Hello, Thanks for your interest in our OrganicWeb theme. Yes, it comes with a content.xml file to set up the pages, navigation etc with one click.. If you run into any issues let me know in the support forum ( and I set up the demo theme for you.

Let me know if you have any other questions! CI

When i try to activate the theme, i get an error:

Parse error: syntax error, unexpected T_FUNCTION in /home/groceryb/public_html/ on line 406

Please help.

Hello, You don’t have a “purchased” notice on the username you’ve posted the supportrequest with. Which username did you use to purchase the theme? Please note, that we give themesupport via our supportforum at only.

Please sign up with the Themeforest username that you have purchased the theme with and add the item purchase code as we validate the purchase.

Let me know if you have further questions. CI


Can I make portfolio so it shows newest item in top not like now, when newest is in bottom.


Yes, that’s easy by changing just one line of code.

Please post your support request in our support forum at to let other theme users benefit from this solution as well. (And furthermore refuse the solution to people who got the theme by piracy).


Hi, I was wondering why I can’t effect the color of h tags through the themes style sheet? Thanks =)


for custom css code you can use the custom code field. Just make sure you wrap your css code in style tags. If you have further support requests post in our support forum at please.


Thank you! That makes sense, lol.


I want my News page to display my blog posts, so I’ve set it to the post page. I’d also like it to have some information displayed at the top before by blog posts. It’s just a paragraph with some information I’d always like to have displayed. How do I do this?


posted in forums, sry

I cannot get a custom bbpress sidebar to load on my forums page. It will only load the regular sidebar from my page. I’ve even installed plugin logic and used the code to try to hide/show in the main sidebar. I’ve tried all the fixes that they’ve suggested on their forums. Is the theme somehow keeping me from changing the sidebar?

posted in forums, sry

All of a sudden, I’m not able to access the Plugins function of the Dashboard. The existing plugins still work, but when I try to either view the existing plugins or add a new one, I just get a file not found. The files exist, I can see them via FTP—

Any idea why this is happening?

Thank you.

Hello, please note that we support all of our themes via the support forum at only.

Please test the function with another theme to check if it’s a theme issue or a general wordpress issue. We only support our theme.

If it is a theme issue please open a support request in the forum and send us some user credentials to your english backend to so we can log in and check it.


I went to switch the Theme through the Dashboard, and that page comes back as File Not Found as well. How do I switch the theme if I can’t even access the Theme page? I’m going to contact the host as well.

Hi there, not happy with how this theme is working with WordPress 4.5.3:

1. The ‘General Theme Options’ and ‘Homepage Options’ menu items go nowhere, which makes it hard to do anything with this theme?

2. I am having trouble making the slider show on the homepage (have imported demo content + slider).

3. The brown footer as per your demo is not showing, despite widgets having been placed in this area.

Please assist us with resolving these issue ASAP or provide us with a refund.


Thanks for your purchase! The theme is fully compatible with WordPress 4.5.3.

Please post your support request in our dedicated support forum at to get fast help and let us know on which URL you’re using the theme. Please consider to send us some admin user credentials to your backend to so we can log in and have a look at the issue.


Thanks CI, I have made the below post in your forums:

I have also sent you an email with the details about the website.


Is this theme WooCommerce ready?


Hello, Thanks for your interest in our premium themes!

The Organic Web theme is not WooCommerce ready but our Organic Web Shop theme is with a very similar look and tons of more features including a $53 premium plugin value for the Visual Composer and Revolution Slider Plugins that come free with the theme.

Here’s the link to the Organic Web Shop theme:

Hello! What could be the problem of my Homepage 1/4 Widgets – why they isn’t in one row?

Hello, Please make sure you’re still eligble for theme support (6 month after your purchase – extention available on the theme item page here at Themeforest) and post your support request in our support forum at then.

Thanks in advance CI

Where can I find the Colibri Interactive Portfolios plugin? in the download files I can only see plugins>

You can install it right in the backend via the suggested Plugin list at the top. Please post all further requests in our dedicated support forum at


Doesn´t look right in mobile phones, are you planning any update to make the theme really responsive?

Please post your support requests in our dedicated support forum at and let us know what the issue is, what device you’re using to replicate the issue and where we can see the issue on your website. (Your URL)