Template design is awesome which lots of designs and customizations.
What I question myself is how to open all Blog posts in a new tab with .php code in the functions.php child theme?
Author response
Hi, thanks for your review.
Please go to my help desk at https://sp.g5plus.net create ticket there. Our support team will check and help you. Don't worry about it.
Thanks
On the face of it, theme looks great - but a different story when you install and activate. Revolution slider is pre-packaged (unlicensed version) and this will NOT activate as a plugin, or update properly. The Orion framework plugin (required) breaks core WP files. The only way you can get around the large raft of issues within this theme is by installing demo content - however this is not going to be advisable if you are using on an existing website with existing content, as it will overwrite everything. Test this theme first before applying. If you don't want the headache of going down code rabbit holes to try and resolve a raft of errors after activation.
Author response
Hi, sorry for any inconvenience you had. I checked on our help desk and don't see you there: https://gyazo.com/cf45fa488ecaa3555cc1adbc8eb60a3c
Did you create ticket to contact us for support at https://sp.g5plus.net ? We are on holidays and back to work on 07-Feb-2022 so reply longer a bit in this period. Hope you sympathy and contact us when we get back.
We will check, explain and fix anything for you, in case can't, we will refund no questions.
Thanks & waiting your response on our hell desk.
by inbo 2 years ago
This theme seems to have several bugs. It does not work as shown in the demo version. Only highlight: The support tries to help, but without visible result.
Author response
Hi, sorry for any problem you had.
I checked on our help desk, don't see you there: https://gyazo.com/675e82767351c2a08e1c217a464c1c78
Can you tell me what channel you contacted us? We provide support on https://sp.g5plus.net
Hope you contact us there, I will check and fix for you.
Thanks & waiting your response.
Elegant modern and easy to use theme and excelent customer support! Worth it !
Excellent customer support!
Very fast customer Support. 100% Satisfied! Thank you very much!
Not just great theme, but amazing support too.
Very awesome support. I was assisted in a timely manner when I needed help with one of the plugins.
Nice one, with fast support :)
the product is poorly made, it doesn't save my settings. their customer support focuses on giving them a temporary login so they can fix the issue. I regret taking it and I really wish for a refund but can't.
Author response
Hi, thanks for your review.
I checked on my help desk, you created 2 topics about 2 months ago, here: http://prntscr.com/kvmdug
And our support team replied all them. Please re-contact with our support team to resolve your problem as soon as possible.
Thanks
The use of the theme is really bad. It's hard to improve. I regret taking it
Author response
Hi, i don't see any topic need help on my help desk: http://prntscr.com/hls1js
Please contact our support team for your problem, or contact via skype in this case(urgent), skypeid: nhungthai11 or roi.sequa
Thanks & waiting your response.
Tuyet Nhung is extremely helpful. She responds to all my queries ASAP & provides great support. I'm glad to have invested in this theme since I have so many questions & she's there to help. Highly recommended!!!
There is no "Save & Generate CSS" button. I tried looking at their forum but there are no answers to anybody's issues.
Author response
Hi, with Orion, it was replaced by Save Changes button, here: http://prntscr.com/gb0920
Pls tell me what is your problem on your topic: http://support.g5plus.net/forums/topic/save-2/
Thanks
This theme has great Design Quality and features, the documentation is quite good, but is missing some bits of info. The support however has been excellent, probably the best out of all of the authors i've purchased from. responses are usually within 24 hours.
First of all great clean theme. Worked as showcased. Love the support they gave when I needed help. Highly recommend this theme.
