WPGalaxy

WPGalaxy supports this item

Supported

436 comments found.

Hi

After updating the theme I got this:

Fatal error: Call to undefined function vc_map_get_attributes() in …/wp-content/themes/orion/ownbuilder/blog-one.php on line 9

How will it work again?

Thank you

Hello,

Please send a ticket here reedwan.ticksy.com and provide the WP admin account, let me check it.

Regard

I am trying to use Nextgen gallery on my site. I keep getting this error:

Is it possible to use this plugin in your template?

Not a valid template

Fixed it, thanks.

Ok Great

How do you get the you tube widget to display both the Gallery and Most Commented? Also how do you get the Post widget to display Recent, Most and Random? Thanks

svreatt

svreatt Purchased

Ok, I’m still not completely clear on this. I made a new sidebar and i added the tabber widget to it. I still don’t see the tabs in my youtube or posts

svreatt

svreatt Purchased

Figured it out, thanks.

svreatt

svreatt Purchased

One last issue. I made a second global widget area so I could have 2 separate widget areas. My problem is both of them only show up on the home page. How do i make the second global widget be global for the entire site?

svreatt

svreatt Purchased

How do i get rid of this short code showing up in my descriptions. It’s the short code for Nextgen gallery.

Geezers Reunion at The Grove Aug 21, 2016Comments off The Geezers return to Maple Grove. ” template=”/home/content/16/6536816/html/wp-content/plugins/nextgen-gallery/products/photocrati_nextgen/modules/ngglegacy/view/gallery.php” order_by=”sortorder” order_direction=”ASC” returns=”included” maximum_entity_count=”800″]

Hello,

I’m so sorry this theme not supported Nextgen Gallery.

Regard

I have submitted support ticket 4 days ago with no response. What is the issue?

Hello,

I have replied your ticket, you can check it.

Regard

I don’t know why pay for support with this theme.Takes weeks to get any help when theme has broken website. Please help.

Hello,

The problem came from your plugin contesthopper. Try to deactive that plugin.

Regard

Is the live preview dead? I only see empty black spaces and text – no pictures

Hello,

The live demo is fine. You can check it again.

Regard

Is there anybody who have problem with PageSpeed Insights score like me? This is my first theme, which I have this issue. My scores are: 67 of mobile version and 87 of desktop – https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fappscharger.com%2F&tab=mobile

I’m using follow plugins: Autoptimize EWWW Image Optimizer WP Fastest Cache

Hi,

Try to use w3 cache plugin.

The theme is great. Your support is very slow. I submitted tickets nearly two weeks ago with no replies. I resubmitted them today. Do you check your support tickets?

Hi,

I’m so sorry, the support move here wpgalaxy.ticksy.com

Regard

I know. I have submitted tickets there too and they are open after weeks. No one was responding. .

How do I turn off the theme’s installed lightbox?

Hi,

I’m so sorry you can’t turn of the lightbox.

Regard

Okay, so how can I use the theme’s default lightbox for post images? right now I have two lightboxs and so is opening images twice. I only want one lightbox. I do like the theme’s default lighbox but is not working on post images themselves.

I cannot verify the copy of Visual Composer that came with this theme.

Hi,

We bought Visual Composer plugin and got its extended license. You should update Visual Composer from the latest version together with our theme. It is because that you do not have lisence key to update automatically. You need to update it manually. In addition, we are not the author of Visual Composer, so we have no right to give you lisence key.

If you want to have own lisence key from Visual Composer, you need to buy Visual Composer from its author directly so you are allowed to update automatically.

Regard

It would be easier if the author would leave open support tickets so we could see the earlier tickets. The current problem I am having is that the theme is not loading the lightbox images. Even if you have it set to media file, it still loads the image page- not the lightbox. No responses from author.

Hi,

The image lightbox only used for featured image/gallery not on post content.

Regard

So, there is no default lightbox installed in the theme for images in the posts themselves?

Some of the post ratings are working some of them are not. For example this post: https://appscharger.com/crusaders-of-light/. How can I fix this? Support doesn’t answer.

Hi,

Try to deactive all of plugins exclude visual composer.

Regard

dream24

dream24 Purchased

The item support doesn’t work… The desktop version (orion press) became a mobile site even on computer. What would be the possible cause?

Hi,

You can try it again.

​Hi, in some posts I have to disable the post sidebar and then add it manually through visual composer. In this case, it somehow loads the post bottom (tags, author information, comments) from an OLD posts rather than the correct ones from the current post. Does anyone have an idea how to fix that?

Thanks

Hi,

You can send a ticket here wpgalaxy.ticksy.com and please provide the screenshot of your problem, we will help you.

Regard

do you have woocommerce for this theme?

Hi,

Sorry this theme not supported woocommerce.

Hi,

I have opened a ticket through your support system. I need assistance otherwise I cannot do anything.

Thank you.

Hi,

I have replied your ticket.

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