Discussion on Orkan - Artist and Design Agency Portfolio Theme

Discussion on Orkan - Artist and Design Agency Portfolio Theme

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Hi there,
My period of support has ended but I wanted to report a strange thing in the Orkan theme.
The list of categories in the “standard portfolio” page should be separated by a comma otherwise it seems to read a meaningless sentence. Can you kindly explain how to add the comma?
https://orkan.qodeinteractive.com/portfolio/standard/
Thank you so much. comma.jpg

Hello,

Thank you for reaching us!

You can add separator by adding custom css below to Appearance -> Customize -> Additional CSS:

.edgtf-portfolio-list-holder .edgtf-pli-category::after {
    content: ' /';
}
.edgtf-portfolio-list-holder .edgtf-pli-category:last-child:after {
    content: ' ';
}
You can replace / with comma , or some other separator you wish to use.



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It works, thanks a lot for your support. I really appreciate it. :-)
If it helps to add comma also in “related portfolios” categories use this: .edgtf-ps-related-category::after { content: ','; } .edgtf-ps-related-category:last-child:after { content: ' '; }
You’re welcome, glad that we could help!



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Hi, I want to refund The theme. because it has a problem with the Dynamic intro section. So how can I refund it? Thank you

I make A ticket before but they not get the problem which happen withe computer and phones

Hello,

We are sorry to hear this. The theme is working correctly on our local installation and all of our themes do get strictly tested before they can even be released.

Please understand that sometimes additional troubleshooting is needed in order to determine cause of the unexpected behavior so please continue the conversation with our support team at Help Center and they will investigate further.

If you wish to submit a refund request please follow instructions from this article.



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Hello, how can I set in the “interactive links” page to see highlighted one of the images/link first? Is this set by default always to the third item? Thank you in advance, best regards, Jakob

Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.



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Hello. Are you going to update theme with new ver WP bakery page builder?

Hi there,

Thanks for writing in! Yes it will for sure be updated and the latest version of the plugin will be included, however if you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.



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I recently purchased this theme and only just noticed that my logo reverts to the Orkan logo on mobile apps. I’ve uploaded my logo in all of the available Edge Option logo windows, it’s still not updating. I’ve even cleared my cache. Any ideas?

Hi there,

You should also check Page Option on that page because Page Options override the Global ones. Read more about that in this article.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.



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You do not leave us with the updates please

Hello there,

Thank you for reaching us!

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress and you can always check the article in this link.

If you need further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.



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Hi there,

One of the option in ‘edge portfolio list’ doesn’t work … I can not change the number of column and the size. I mean I can change, but then it disappear when I update.

The way: Edge portfolio list > masonry template > edge portfolio images (multiple upload) > setting column and size.

How can I do it! Thanks a lot,

Hi there, Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.



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Thanks for reply. I will do it.

Hi there,

Thanks!



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Hi, are you going to get more updates to the Theme? The template is very good, I hope you can have a rebound in sales :)

Hi there,

Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out.  You will for sure be notified when the theme update is out. We appreciate your patience and understanding.

If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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I need to know if the Passepartout Slider view example have support to videos in the slider. Videos that fit all the container and, if possible, autoplay when the parent slide is on screen, https://orkan.qodeinteractive.com/passepartout-slider/

Hi there,

Thanks for taking an interest!

This is our Portfolio Slider and Portfolio single featured image is loaded on the slider, it does not support videos. Image and gif is supported though. Also you do always have an option to create a slider with Revolution Slider which can have Videos for sure.

Do let us know if you have any additional questions.



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Is there a license to activate the RevSlider? I have been looking at the files but have not found the license code for the Rev slider. Can you explain please.

Hi there,

Please note that WPbakery and RevSlider do come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.

You can read more about it here.

If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.



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Hi! I need sticky row for wpbakery. Thanks!

Hello,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will let you know if this is possible.



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Hi guys, I love your theme, bought it some time ago and now a have time to use it.. But I have a problem. After WS update the loading page stopped working. I checked with the different php, updated theme, but nothing.. can you help pls? it looked like the samew problem like your customer “Puurstipdesign”

Hi again,

Alright, please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will assist you.



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thank you.. will do…

You’re welcome.



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I updated Wordpress but now it doesn’t work anymore Wp Bakery (I tried to update it but it tells me I don’t have the license). Why?

Hi there,

Please send a mail to helpcenter@qodeinteractive.com and include your purchase code and one of our agents will provide you with the latest WPBakery.



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Hey, the Theme Orkan its great. One Question: I have a Design with Hover Effect, but they are not responsive. The Typo is much longer thand the color Fond. What can i do?

Hello,

Thank you for reaching us :)

Please provide us with your website URL and more detailed explanation. We will investigate further.



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Hi there,

Thanks for the URL, however we are not sure what exact element you refer to. If you somehow refer to the slider please check our article on how to make your Slider responsive here. If we somehow misunderstood you it would mean a lot if you can give a clearer explanation.

Thanks.



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Hi, is it possibile to add custom css code?

I see only custom js

ty

Hi there,

Thank you for reaching us.

To find field for CSS code, navigate to Appearance > Customize > Additional CSS.

If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.



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ty!!

You’re welcome :)



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Hy, MAy we have a new WPBakery Page Builder? Since the first installation (today9 an update is request but it seems to be old. Regards.

Hi there,

Thank you for reaching us!

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.



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Hello, i would like to know if there is any way to translate part of the theme like title “related portfolios” as my website is in french. Thanks

Hi there,

Thank you for reaching us!

Yes, you need to translate Edge Core plugin since the portfolio module and “Related Portfolios” label are located there.

Read more about translation in our articles: https://helpcenter.qodeinteractive.com/hc/en-us/sections/360000643558-Translations



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Hi, Thanks for your answer. Just i’ll take a look at the article aswell just to see what could happen in case of update of the template. Regards, Virginie.

Hi Virginie,

You’re welcome!

Let us know if you have more questions :)



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Hi Qode, A while ago I bought the Orkan theme on themeforest (from Edge themes). I noticed that this theme now belongs to you. I hope you can help me with a problem a recently have.

Its about the website: https://www.puurstipdesign.nl/

Its about the homepage. I used the homepage like this, with the floating images from top to bottom and ending with a logo. After that an autoscroll downwards to the “real” homepage. See demo page as an example: https://preview.themeforest.net/item/orkan-a-portfolio-theme-made-for-designers-artists-and-agencies/full_screen_preview/21344353?_ga=2.156456315.1739772629.1578514472-604886607.1575048726

Recently (after an auto update from wordpress) this landing page doesnt work anymore. At the backside you can still see the code and bakery fields, but on the front they don’t show. I already tried to update the theme, but that didnt help. Also deactivating the plugins, update the theme and activate the plugins didnt work. It only messed up the theme even more.

So I hope you have time to take a look at this problem, i tried several things but ended up putting a backup website back the get everything working again.

Would like to hear from you Kind regards, Renate van Stiphout

Hello there Renate,

Thank you for writing in. We have just checked your website and it looks like you are using outdated theme version. Please, try just first to update our theme and included plugins in order to have latest version. Here is helpful article from our knowledge base. Let us know how it goes. Thanks



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Hi Renate,

Please, email us here helpcenter@qodeinteractive.com Just include your wp-admin access and our agent will gladly investigate and help you with this part. We have just fixed this and it will be included in the next theme update. But we can do this on your behalf before that.



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Hello, I bought the Orkan theme for a job and I’m having problem with the “Landing” page. I saw in your demo that it’s work cause u used the 5.2.2 WordPress, could it be that I’m using WordPress 5.3 ? Will you do an update ?

Waiting answer, Thanks.

Hi there,

Please submit a request on our helpcenter and one of our agents will assist you.



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incredible work! problem is that I am torn between two of your themes, orkan and manon. I wonder if it is possible to use orkan theme, but recreate a feature from Manon theme. I’d like to have the scrolling full width horizontal text found here: https://manon.edge-themes.com/our-team/—does orkan have this module?

Hello,

Thank you for taking interest in our theme!

No, unfortunately not, Orkan theme doesn’t have that feature. The closest to Text Marquee shortcode from Manon theme in Orkan is this Full Screen showcase https://orkan.edge-themes.com/full-screen-showcase/

If there’s anything else, please let us know!



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