110 comments found.
I like this theme just want to know is it upgraded to latest and all the bugs has been fixed. Awaiting your honest reply..
Hello!
The last update of the theme was done on 29 June 20 which provides these changes.
Unfortunately, the latest version of the theme wasn’t tested with the latest version of Woocommerce and WPBakery Page Builder plugin.
Thanks, createIT
Any updates on when the next version of the theme will be released? We’ve noticed some degradation in our sites using this theme since December 2019. WP bakery can’t be updated – it throws everything out of whack and displaying of iframes isn’t working. Really need to get this theme up to date.
Hi!
I apologize for the inconvenience! We are working on updating this theme but unfortunately at this moment, I can’t give you the exact date when the update will be available on Envato Market.
Thanks, createIT
Is this theme still supported and updated? Is it safe to update to WP 5.3+ versions? Is there a WP Bakery Page Builder plugin update available?
Hi!
We are planning on updating the theme soon. For the safety of your site, I would suggest waiting until the update will be available on the Envato market.
Thanks, createIT
Any updates available yet?
Hello!
Unfortunately, we weren’t able to prepare the new version on the scheduled date. I apologize for the unconvinced! Hopefully, soon we will be able to provide updated version with all the needed fixes.
Thanks, createIT
2 years and now 2 months later….still no progress or any theme updates? We need functioning, modern, and optimized theme support for 2020 please.
Hi!
I apologize it is taking us so long to update the theme. Most of the issues like compatibility with the latest versions of WooCommerce, and WordPress are solved but we are still working on some other problems that need to be fixed before it will be available on TF.
If you would contact us via our Support Forum we can provide you this version, but please use it with caution. Hopefully, the work that is left shouldn’t take us more than a week.
Once more apologize for the inconvenience caused by the delay.
Thanks, createIT
Theme update available yet? Now two months later…
Hi!
We just finished fixing the issues that were left and send the new version to Envato. If everything is ok, the new version should be soon available on the market.
Thanks, createIT
Theme version 3.6 is still the downloaded version available on Envato. How long does it take to get the latest version approved? It’s been over a month now.
Hi!
Thank you for contacting us. Version 3.6 is the new version which was accepted on 29 June 20 (changelog info). This version contains compatibility with the latest version of the WooCommerce, WordPress, and also provides an updated version of the plugins the theme is bundled with.
If there are still some problems you are having with the theme despite the new version please let us know and we will do our best to help you.
Thanks, createIT
Hi Y’all happy to join this thread.
Being a WordPress stylist for a living, and having responded to my clients desire to get this beautiful theme up and running, there have been many issues. Having rebuilt the whole damn thing three times from the server, I have given up. beautiful though the theme is.
The OnePage is dark not light, the CSS does not work on all mobile devices and WP Bakery license is crooked.
Try it if you wish, but having no serious updates since 2014 (even WooCommerce suggests it’s all out of date)
So I suggest caution.
Sorry guys, we’re all in the same business, so choose you’re own path…. Enablien
Hello Enablien!
Sorry to hear that you had so many issues with the Orlando WP theme and thank you so much for pointing out the problems of this theme. Our team will work to solve the mentioned problems which will be added to the future update of this theme.
If you could contact us via the Support Forum (unfortunately we didn’t find any tickets from you) our Support Team will be more than happy to help you solve any of the problems you are having with this theme.
Thanks, createIT
Hi all
Have revisited this theme and have loaded the multi-page / white theme. It all fairness it works fine in this mode.
Enablien
This is one of best design theme, but last update is 2018? 49$ ... mmm
Hi!
Due to the number of themes sometimes some of them are behind the update schedule. But I can assure you that Orlando WP as well as on our update list and it will receive it as soon as possible.
Thanks, createIT
Guys must i keep commenting here to get results for my tickets #7187644 ,my client wants to know when we can resolve this, its bad for business
Hi There!
Sorry for the waiting time! Fron the quick look at your website – I think that the problem can be related to the fact, that one of your links in the menu is not linking anywhere, while our javascript for onepager scrolling requires to have the same order in navigation menu as the order in sections on the page. I asked our second tier support to take a look into your dashboard settings – I’m sure they will get back to you with a solution today.
Thanks, createIT
can you PLEASE PLEASE have a look at my ticket NO: #2346056 & #: 7187644
Hi There!
Sorry for the late reply! I asked our support team to get back to you as fast as possible.
Thanks, createIT
Is the Visual Composer issue solved with this theme?
Hi!
Fix is ready to release and will be available for download next week. Currently we’re doing some last testing. If you don’t want to wait that long – feel free to contact our support https://createit.support and we will send you updated files.
Thanks, createIT
well, I am considering my purchase, and see that it is buggy. That is why, I want to make sure, that it is fixed, before I buy it.
Can you notify when it is officialy updated and working?
Sure, we will inform you when it will be updated.
Thanks, createIT
When are you planning to deploy the working and updated version? Can you specify the date. I am not sure, we can wait, it already took more than 10 days.
Hi!
I apology for the long wait for the new version to be released but due to the time gap that is between the version available on the shop and the one we are working on right now, there are still some elements that our team is working on before we will be able to release the 3.5 version. It, unfortunately, forced us to change the update date to July 25.
Thanks, createIT
It is me again, today July 26th, I do not see it updated. What is the plan?
Hi! Sorry for the delay! We’re still working on some bugfixes and updates. Hopefully today we will be ready to release update, so at the latest on Monday it should be available to download.
Thanks, createIT
Hello, again.. It is Monday but cannot see the theme updated. Is it fixed?
Sorry for the waiting time 
We’ve just released the update with fix.
have bought this theme but visual composer is not saving and support is not getting back to me. WHYYYYYYYYYYYY!??
Hi!
Sorry for the issue with our theme. Can you please send me your ticket number so I could speed up things with support?
Thanks, createIT
2346056
Why is this????
i have a big client this never happened to other templates i had made purchase
Thanks for the ticket number. Our team is checking the issue. Someone will get back to you shortly.
can you PLEASE PLEASE have a look at my ticket NO: #2346056 & #: 7187644
I’m really disappointed after I bought this theme. The installation is never correct, it is full of bugs, it is not responsive (overlapping the sections and you can not read anything), there are errors in the css and in the demo pages. the support must wait at least a day even for a simple reply to an email … work stops for days waiting for an answer… I am so sorry to write this but we are wasting time, work and money
Hi!
I apologize for the issues you have with the theme right now. Our team is investigating these bugs and working on a solution to fix all of them as we speak. Due to the increased number of questions we are currently facing, some delay may be expected – but don’t worry, we’ll defenitely do what we can to assist you.
Thanks, createIT
same problem! Visual Composer does not work, does not create, does not modify, does not save anything! I have already opened a ticket and sent emails but no one answers!
Hi!
Sorry for your time wait! Our team just solve the issue created by Orlando WP on your site by adding missing js folder to the theme.
Thanks, createIT
Please read our Ticket #8840747 we have a new urgent issue
We are investigating the issue on your site. Soon our Support Team will help you solve them.
Thanks, createIT
Hi, I bought the theme but the visual composer plugin does not work. The changes are not saved!
Hi there we are having an issue on the site where visual composer (which is updated) cannot access the text box element, so we are unable to create content. Can you please advise. Theme is updated and we have eliminated each plugin one by one, issue still persists.
Thanks.
Hi!
Sorry about the problems with our theme! Please contact us via e-mail: support@createit.pl or our site: https://createit.support/. We weren’t able to recreate this error on our demo but it looks like some type of theme file bug which we will be happy to help you solve.
Thanks, createIT
Hello. I have emailed your support system, but haven’t gotten a reply. I installed your theme and uploaded the 1-click demo content. However, I cannot edit the front page or any other page. Trying to insert an image in the slider doesn’t work, as the save button is non-responsive. Pulling up the element to edit the text doesn’t work, as the written demo text is not displayed. Trying to access the heading menu on the sidebar, and the background menu doesn’t work either. I’ve uploaded the theme through sftp, and on another server. I’ve left my login credential in your support system. I would love to get this theme working, as it looks like a wonderfully made template.
Hello!
I’ve just checked our support forum and indeed we have tickets about the Orlando theme and Visual Composer, but our team already answered these and fixed some issues. Can you please check your email for our answers (maybe the SPAM folder) or just go to support forum and click ‘track a ticket’ button?
If for some reason you can’t see the answers – can you just send us a link or number of your support ticket, so we could track it fast?
Thanks, createIT
Hi thanks for your reply. But I don’t see any responses to my ticket in the support forum or spam folder. Here’s my ticket number:7637933 link:https://createit.support/helpdesk/en/tickets/view/7637933?token=3fb663e4ee511fd192374c5188a833e9246752f1
Thank you! We will track it immediately and take care of your ticket.
Thanks
need some assistance, your mobile version is really messed up:
https://sample5.wordpress.waybackdownloads.com/this is just from using what came with the theme
even your version shows this error as well on mobile
http://dark.orlando.wp.themeforest.createit.pl/how can i get this fixed
Hi!
We checked mobile menu and weren’t able to recreate any type of problem there. Please contact us by our forum http://createit.support/ or by e-mail: support@createit.pl with more information about this problem you are having. Our team will gladly help you there.
Thanks, createIT
here is a screenshot i took of the full site:
http://imgur.com/a/VbUyKwhere it shows the text and info overlapping
Hello!
Sorry for misunderstanding your question! To fix this problem go to Row Settings and make sure that in Customization Tab the “With container” is checked and the “Height” is set to 100% (img) also please check in general Tab “Full height row” and “Equal height” options (img) This problem will be soon fixed on our demo site, thank you for letting us know about this problem.
Thanks, createIT
having one more issue this time with the slider, take a look at this:
http://imgur.com/a/1WUi8this is from your theme on the preview and mine as well. If the screen display size goes below 323px it does this, how do i fix it, this only happens on the slider
Hi!
The slider responsive issue will be fixed after adding this cutom css via Appearance > Theme Options > Code – Custom styles:
@media(max-width: 320px){
ul.slides h3{
font-size: 40px;
}
}
Thanks, createIT
hank you for the repy, i took it one step further and it fixed the issue completely, you need ot target the span as well:
@media(max-width: 410px){
ul.slides h3{
font-size: 40px;
}
ul.slides h3 span {
font-size: 40px;
}
}
Hi there, since I have updated the Orlando theme version, the responsiveness for mobile has gone. My site is: www.digitalcloud.co.za when viewing on mobile there are lots of text overlaying each other. Please can you advise. Thx
Hi!
I can’t recreate this problem on our demo, though indeed your website has some responsiveness issues. Can you please contact our support team at http://createit.support/ with test access to your admin panel, so we could check your Visual Composer settings?
Thanks, createIT
About the nav slider. How can I center/bottom it instead of right/center?
Thanks!
Hi!
Unfortunately Home Slider does not have the option to change the navigation position. Maybe you can try to use standard slider with custom content, screenshot: here? In case of any problems with that feel free to contact our team via email support@createit.pl or support forum.
Thanks, createIT
I need to display slide something like this : http://prnt.sc/e53t5n this is currently i have customized this 1600×900 screen size: but in 1920×1800 its like http://prnt.sc/e53vm1
I like to have ration 2 : 1.
What is the folder structure for code of slider settings?
Please check whether you are using ‘full width’ option in column settings: screenshot. Slider code can be edited in theme > shortcodes > sliders. Though please remember to use child theme for this – otherwise you will lose all changes in the code after the theme update.
Thanks, createIT
background-size: cover its reduce image size. I need to reduce size of complete slider. Its okay if titles, description hidden on mobile browser.
Hi!
You will need to adjust the background size of the slider with Custom CSS – check the available options here. CSS code can be added via Appearance > Theme Options > Code.
In case of problems with that – feel free to contact our support team at http://createit.support – guys will be more than happy to help you there.
Thanks, createIT
Problem with protfolio display. When i click on portfolio popup is displaying. But no content. Site url https://goo.gl/1f4y2C
Hi!
Can you please contact our support team at http://createit.support/ with test access to your admin panel, so we could check this? Guys will be more than happy to help you there.
Thanks, createIT
Gettting this error too..
jquery.isotope.min.js:7 Uncaught DOMException: Failed to execute ‘webkitMatchesSelector’ on ‘Element’: ‘[object Object]’ is not a valid selector
This error is probably the reason of the portfolio issue. Stay in touch with our team from forum – they will check this and help you.
Thanks, createIT
