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Your website support doesn’t work, and I have troubles with theme as it follows: 1. https://www.sistemecopiat.ro/categorie-produs/camere-video-de-copiat-hd/ – here i can’t change header and I can’t find it were I can change it anywere in documentation. 2. Maps doesn’t shows on any page: https://www.sistemecopiat.ro/inchiriere-sisteme-de-copiat/ – HOW CAN I HAVE SOME HELP?
Please try again website support Now I can access: http://prntscr.com/gdukh6
To receive support you can create a topic here: http://support.g5plus.net/
and give me your account website to check.
Also you can add my account skype: roi.sequa. I will support via skype for you, that is fastest.
Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp.
Ok, doesn’t work at all. I already put the links here, you can check it. Your support is very WRONG! Please offer support here or i will open ticket to themeforest for money back and cheating. ANSWER to my questions
On product categories I don’t find were to modify HEADER neither in theme, neither documentation and your WEBSITE support doesn’t work at all – here is the page wtih your credentials on: https://www.sistemecopiat.ro/categorie-produs/camere-video-de-copiat-hd/
2. From the update and also server change the GOOGLE MAPS doesn’t shows on any of my pages – what should i do in this case since I need google maps locations? – https://www.sistemecopiat.ro/formular-contact-sisteme-de-copiat/
3. On your website support – Error 524 Ray ID: 3955a713574c291a • 2017-08-28 07:47:23 UTC
A timeout occurred
Right now our support is online : http://prntscr.com/gdwjqr . You already put the links here but I need your account to check. Please send it for my via skype : roi.sequa or gmail email@example.com
Here: http://prntscr.com/gdwlnx . I have seen your request on skype. I will support via skype for you.
Thanks – good support offered through email/skype not their website.
All your issue, I resolved via skype. Please re-check and let me know.
Hi sir, please, Your theme HOMEPAGE 23 is really nice. is the theme easy to use and configure? Please
Hi, Yes. it is easy to use and configure. If you need any assistance, please contact via skype: roi.sequa . I will support and guide for you. Thanks!
Thanks, I will buy the theme now.
I added you to my skype, Thanks
Yes. We will exchange with you via skype. Thank you very much!
Hi, for some reason, variable images not appear on the single product page. Deactivated plugins and check but it seemed nothing wrong with plugins. Search online and found, this could be reason of PHP version and memory limits allocated.
Can please tell us the recommended PHP version and ALL the memory limits so we can get our host to adjust accordingly.
Note: Now running with PHP V5.6
Hi, To use ORSON, you must be running WordPress 3.9 or higher, PHP5.4 or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux. Below is a list of items you should ensure your host can comply with. For more information, you can reference here: http://document.g5plus.net/orson/#system-requires . Thanks!
Hi , please, there are some plugins that need to update, so in this case must i buy the premium version of these plugins or ?
Hi, Let me know plugins that need to update.Thanks bro
Awesome theme. But I have an issue. Any link i click forces the whole page to scroll to the top by itself
Hi, thanks for your interest my theme.
I’m just check on my demo, everything is ok. Can you give me url which you opened?
I will check and fix it immediately. Thanks
Hi i’ve noticed when you hover mouse over the menu there is a half second delay. Im wandering if this can be changed? thanks
Hi, thanks for your interest to my theme. Sure, this can be changed. I will instruct you to do that if you have bought it. Hope you will like and buy our theme. Thank bro
Hi i have purchased your theme twice as i am using it for two different sites. A while ago you helped fix the logo in the header as it was over lapping the body when the screen was tablet size. but now the logo is to small, could you please help me with making the logo bigger?
Hi, Please go to my helpdesk at http://support.g5plus.net/ ,create topic & give me your account wordpress,
ftp(if can) there for further support, i will check for you.
Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp.
Or you can add my skype account : roi.sequa. I will support via skype. Thanks
Ok thankyou very much, ill do that now.
hi, I cant seem to find the box to check to make it a private reply. In the “advanced Information” tab there is an area to put site login details, do i just put it in there? and is this information kept private?
Hi, You can put site login details in “Access Info” tab: http://prntscr.com/hfo7gz Your information will be kept secure & privately. I’m wondering, have you set Mobile Logo Max Height in Page Option Area ->Logo tab: http://prntscr.com/hfoh4f (if apply for each page) or in Theme Option -> Logo Setting tab : http://prntscr.com/hfohp1(if apply for all pages) .Please let me know. Thanks!
Hi, i am trying to submit a support topic on your support site but i keep getting a 524 host error. Is there another way I can submit a support ticket?
dont worry it seems to have worked now thankyou
Sorry for this, we improving system support. Hope you sympathy a bit.
i buy this theme but after install demo it show me buy this theme look-> http://alshaysha.com/product/al-akbar-round-coal-hookah-accessory/
i change custom text also but it has no effect
turn out it just a cache problem
it appear aagain
We’re very happy to assist you
Please go to Theme Options & Custom CSS & Script tab, add css code below:
click “Save & Generate CSS” button.
Back to frontend then Ctr+F5(or remove cache) to check. or add my skype: nhungthai11 if you have more questions about the theme. Thanks very much!
thanks it solved the demo data has create a page with custom settings for header just i can’t find before
Hi, Glad to hear that. Any issues, feel free let me know, we will find out solution for that. And please vote for my item on Theme Forest(View guide here: http://i.imgur.com/NWG5jQn.png. If you did it, please ignore this content).Thank bro
how can i change to VIEW CART and CHECKOUT Turkich
Hi, I love your theme! Thinking of purchasing this theme as marketplace for digital and physical product. Could I please confirm that the theme supports the following features:
- Marketplace for a digital and physical products
- Able to show discount % label on main page
- Able to validate unique user based on residential address and phone number
- Ability to validate credit card on sign up/verification
- Product listed gets sent to admin for approval before being listed – should have: unapproved ones to show on user accounts marked as pending
- Email confirmation on listing submitted, listing approved, successful transactions
- Allow same account as seller and buyer
- Buyer not able to contact Seller directly and vice versa
- Ability to update status on transactions (i.e. received, listed, sold, shipped)
- Ability to adjust product details until it’s purchased
- Main page to show top 5 by selected criteria (i.e. highest discount, newest, etc) – ability to group by unique category
- Only verified members can sell – two levels of members, a generic user without credit card details and verified users with credit card details
- Ability to sign up without getting verified
- Allow Social Media (i.e. Facebook) sign up
- Responsive search bar on front page
And if we require any customisation, do you have any preferred developer to work on with a reasonable rate
Hi, discount % label show in products, Customers ability to adjust product details until it’s purchased and after they buy, email confirmation is sent to that customers.Ability to update status on transactions (i.e. received, listed, sold, shipped) – Ability to adjust product details until it’s purchased – Main page to show top 5 by selected criteria (i.e. highest discount, newest, etc) – ability to group by unique category The rest, theme doesn’t have that function. About any customization, we can work for you if you fill the from in this link: http://g5plus.net/customize-services/#customjob. Hope you select our theme.Thank you very much!
My website url : http://z4zaroorat.com/
Description of the error:
Project image is not loaded on the different section please see the image https://prnt.sc/iry377
Hi, Our supporter answered in your topic: http://support.g5plus.net/forums/topic/product-image-is-not-load/#post-60931 Please reply in our support forum. Thanks so much!
I reply please check this issue as soon as possible.
Hi, I replied in your topic in support forum: http://support.g5plus.net/forums/topic/product-image-is-not-load/#post-61155
Please re-check and thanks so much!
I am still stuck with the search box problem no one assists me to solve this issue. I posted some more bugs which I found on my website here are the links can you please check and resolve the problem as soon as possible thank you so much.
Hi, You send we a request, We accepted your request in skype. So we will support for you through skype, that is fastest. Thanks!
HI the person you connect me with g5theme 02 is not replying to any of my query on Skype I am still stuck in the Search bar problem.
Hi! We always reply you on skype. The last answer I answered you is from yesterday via skype, view here: https://prnt.sc/j03nfd .I have not received a response from you yet. Please re-check and let me know on skype. Thanks!
I have installed this theme and import all demo data successfully. but when I add products it cannot appear on home page even if i mark featured my products cannot appear in featured section same for sale and new arrivals section. what is the error behind this? my domain is https://www.onlinekharido.com.pk
Hi, your case I need account to check. Please go to my helpdesk at http://support.g5plus.net/ create topic & give me your account wordpress, ftp(if can) there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!
How to change search page search from search all page and product to only product
Hi, please go to Theme Options -> General scroll dow and setting here: http://prntscr.com/j8slg1. Let me know if you still need help. Thanks!
i done it but it search all category page and other thing not only product www.alshaysha.com/shop
when i search from phone it redirect to alshaysha.com/?s=huk
not shop one you wrote wrong url
Hi, Your case I need account to check. Please go to my helpdesk at http://support.g5plus.net/ ,create topic & give me your account wordpress,
ftp(if can) there for further support, i will check for you.
Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!!!
theme support plugin dokan ?
Hi, thanks for your questions.
Unfortunately, my theme doesn’t support this plugin but it supported WC Market Place, here: https://wc-marketplace.com/third-party-themes/
Please check. Thanks
When will we get support for 3.3.x and 3.4.x? I had to manually fix a lot of stuff in this theme… Seems abandoned?
Hi, thanks for let me know. I just add schedule update for it. I will update it on 17-June-2018(GMT+7) on next version. You will get notification via email after approved. Thanks
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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