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73 comments found.

Your website support doesn’t work, and I have troubles with theme as it follows: 1. https://www.sistemecopiat.ro/categorie-produs/camere-video-de-copiat-hd/ – here i can’t change header and I can’t find it were I can change it anywere in documentation. 2. Maps doesn’t shows on any page: https://www.sistemecopiat.ro/inchiriere-sisteme-de-copiat/ – HOW CAN I HAVE SOME HELP?

Here: http://prntscr.com/gdwlnx . I have seen your request on skype. I will support via skype for you.

Thanks – good support offered through email/skype not their website.

All your issue, I resolved via skype. Please re-check and let me know.

Hi sir, please, Your theme HOMEPAGE 23 is really nice. is the theme easy to use and configure? Please


I added you to my skype, Thanks

Yes. We will exchange with you via skype. Thank you very much!


Capsi Purchased

Hi, for some reason, variable images not appear on the single product page. Deactivated plugins and check but it seemed nothing wrong with plugins. Search online and found, this could be reason of PHP version and memory limits allocated.

Can please tell us the recommended PHP version and ALL the memory limits so we can get our host to adjust accordingly.

Note: Now running with PHP V5.6

Hi, To use ORSON, you must be running WordPress 3.9 or higher, PHP5.4 or higher, and MySQL 5 or higher. We have tested it with Mac, Windows and Linux. Below is a list of items you should ensure your host can comply with. For more information, you can reference here: http://document.g5plus.net/orson/#system-requires . Thanks!

Hi , please, there are some plugins that need to update, so in this case must i buy the premium version of these plugins or ?

Hi, Let me know plugins that need to update.Thanks bro :)

Awesome theme. But I have an issue. Any link i click forces the whole page to scroll to the top by itself

Hi, thanks for your interest my theme. I’m just check on my demo, everything is ok. Can you give me url which you opened? I will check and fix it immediately. Thanks

Hi i’ve noticed when you hover mouse over the menu there is a half second delay. Im wandering if this can be changed? thanks

Hi, thanks for your interest to my theme. Sure, this can be changed. I will instruct you to do that if you have bought it. Hope you will like and buy our theme. Thank bro :)


aceaces Purchased

Hi i have purchased your theme twice as i am using it for two different sites. A while ago you helped fix the logo in the header as it was over lapping the body when the screen was tablet size. but now the logo is to small, could you please help me with making the logo bigger?


aceaces Purchased

Ok thankyou very much, ill do that now.


aceaces Purchased

hi, I cant seem to find the box to check to make it a private reply. In the “advanced Information” tab there is an area to put site login details, do i just put it in there? and is this information kept private?

Hi, You can put site login details in “Access Info” tab: http://prntscr.com/hfo7gz Your information will be kept secure & privately. I’m wondering, have you set Mobile Logo Max Height in Page Option Area ->Logo tab: http://prntscr.com/hfoh4f (if apply for each page) or in Theme Option -> Logo Setting tab : http://prntscr.com/hfohp1(if apply for all pages) .Please let me know. Thanks!


aceaces Purchased

Hi, i am trying to submit a support topic on your support site but i keep getting a 524 host error. Is there another way I can submit a support ticket?


aceaces Purchased

dont worry it seems to have worked now thankyou

Sorry for this, we improving system support. Hope you sympathy a bit. Thanks

i buy this theme but after install demo it show me buy this theme look-> http://alshaysha.com/product/al-akbar-round-coal-hookah-accessory/

We’re very happy to assist you

thanks it solved the demo data has create a page with custom settings for header just i can’t find before

Hi, Glad to hear that. Any issues, feel free let me know, we will find out solution for that. And please vote for my item on Theme Forest(View guide here: http://i.imgur.com/NWG5jQn.png. If you did it, please ignore this content).Thank bro :)

how can i change to VIEW CART and CHECKOUT Turkich

Hi, I love your theme! Thinking of purchasing this theme as marketplace for digital and physical product. Could I please confirm that the theme supports the following features:

- Marketplace for a digital and physical products - Able to show discount % label on main page - Able to validate unique user based on residential address and phone number - Ability to validate credit card on sign up/verification - Product listed gets sent to admin for approval before being listed – should have: unapproved ones to show on user accounts marked as pending - Email confirmation on listing submitted, listing approved, successful transactions - Allow same account as seller and buyer - Buyer not able to contact Seller directly and vice versa - Ability to update status on transactions (i.e. received, listed, sold, shipped) - Ability to adjust product details until it’s purchased - Main page to show top 5 by selected criteria (i.e. highest discount, newest, etc) – ability to group by unique category - Only verified members can sell – two levels of members, a generic user without credit card details and verified users with credit card details - Ability to sign up without getting verified - Allow Social Media (i.e. Facebook) sign up - Responsive search bar on front page

And if we require any customisation, do you have any preferred developer to work on with a reasonable rate :)

Thank you!

Hi, discount % label show in products, Customers ability to adjust product details until it’s purchased and after they buy, email confirmation is sent to that customers.Ability to update status on transactions (i.e. received, listed, sold, shipped) – Ability to adjust product details until it’s purchased – Main page to show top 5 by selected criteria (i.e. highest discount, newest, etc) – ability to group by unique category The rest, theme doesn’t have that function. About any customization, we can work for you if you fill the from in this link: http://g5plus.net/customize-services/#customjob. Hope you select our theme.Thank you very much!

Hi supporter! My website url : http://z4zaroorat.com/ Description of the error: Project image is not loaded on the different section please see the image https://prnt.sc/iry377

the other things are on the product page how to remove your theme image https://prnt.sc/iry3tw

Hi, You send we a request, We accepted your request in skype. So we will support for you through skype, that is fastest. Thanks!

HI the person you connect me with g5theme 02 is not replying to any of my query on Skype I am still stuck in the Search bar problem.

Hi! We always reply you on skype. The last answer I answered you is from yesterday via skype, view here: https://prnt.sc/j03nfd .I have not received a response from you yet. Please re-check and let me know on skype. Thanks!

I have installed this theme and import all demo data successfully. but when I add products it cannot appear on home page even if i mark featured my products cannot appear in featured section same for sale and new arrivals section. what is the error behind this? my domain is https://www.onlinekharido.com.pk

Hi, your case I need account to check. Please go to my helpdesk at http://support.g5plus.net/ create topic & give me your account wordpress, ftp(if can) there for further support, i will check for you. Start here: http://support.g5plus.net/knowledge-base/how-to-start-receiving-support/ Remember check “Set as private reply” here: http://support.g5plus.net/knowledge-base/how-to-send-private-reply-over-support-forum/ when send private information as account website or ftp. Thanks!