This author's response time can be up to 1 business day.
Beacuse I bought this template on account which I don’t use.
But I have Theme License with Purchase Code.
You should then comment from that account.
I have problem with share button (facebook). It doesn’t count shares Website: http://www.rtck.pl/blog/
I wanted to put this issue on http://sopka.ticksy.com but I got information “Sorry, that purchase code doesn’t seem to be valid.”
Best Regards, Rafal
Thank you for your understanding. We need to protect ourselves from people who downloaded the theme for free on the shady part of the web. Sorry for the inconvenience.
Did you use this account to submit a ticket at Ticksy? There were some problems with Ticksy recently, so you might want to try one more time.
As for the social share button, are you speaking about the Facebook button on the top of the site?
No problem – I understand. OK – I will try submit a ticket at Ticksy tommorrow. No, I am talking about button on article e.g. http://www.rtck.pl/blog/2016/09/21/wymowki-aby-podjac-waznej-decyzji-wideo/
It’s been a change in Facebook API recently, it affected the widget. We’ll fix it the next update. Sorry for the inconvenience.
Thank you so much.
Beautiful theme and friendly support. Thank you so much.
Thanks for your kind words! I’d appreciate a review at https://themeforest.net/downloads should you have a time Thank you!
Does this theme have any issues with Wordpress hosted on Bluehost?
Hello! No issues were reported for this particular host. However keep in mind that it requires at least WordPress 4.5 and PHP 5.3. Cheers!
Hello guys. Just a simple question: How to install the theme update of October 16th cause even with the enviro plugin it doesn’t work. “The folder already exist” Thanks
Hi! Sorry to hear that. You can just delete the theme or rename the folder and then install the latest version of the theme using the Envato market plugin or download the zip from ThemeForest. Don’t forget to backup the theme options. I know it’s not the most convenient way of updating the theme. I’ll investigate the issue with the plugin and hopefully will come up with a better solution.
Ok but I’m not gonna loose everything ? Like my header, my articles etc… ? How to backup the theme options ? Manually ? Thanks for the quick response btw
You will not lose any content, like posts, menus, pages. When you delete the theme, you lose all customizations that you’ve done to the theme’s files. You should use a child theme for that. Also, you can lose theme options setting, so go to the theme options panel -> Import/Export and export options for later use.
Thanks you I’ve deleted the theme then installed the new one. Work perfectly. Last question does you have a recap of what’s bring the update ?
Cool. This update brings just improved IE compatibility and a few CSS bug fixes.
Hello! I bought this theme and need a little help as a beginner. Can you please tell me what are the plugins that I should use in order to get the theme to look like the one in the presentation? (social media buttons, big slider on home page, whatever else I can use) Thank you so! I really love this theme! <3
Hi! Thank you for your choice! It’s a pleasure to hear that you like the theme! No plugins required to set up a menu or a slider. Just install the theme and read the included documentation. If you wish, you can import a demo data. Here’s a guide for that https://sopka.ticksy.com/article/7968. If you still have any questions, feel free to open a support ticket at https://sopka.ticksy.com/. I will be happy to help!
Perfect, I’ll do just that. Thank you!
Hello! I’m interested in the Osom theme. Will the theme will be able to display Google Ads?
Hello! Thanks for your interest! It mostly depends on the plugin you’re going to use, not on the theme. The theme offers several widgets areas where you can display any custom widgets, including ads.
Hi! I’m using the “themeforest-15912847-osom-responsive-blog-magazine-wordpress-theme-wordpress-theme.zip” download to upload to my wordpress.org, yet I’m still receiving the error message that I need tags.
Hi! I’ve just replied on your support ticket.
Hi, I’d just like to find out if this theme is compatible with the WooCommerce plugin?
Hi! Sorry, this theme doesn’t support WooCommerce. Thanks for your interest.
Nice theme but no Ads ?? No header ads or footer ads? Any ads ??
Sorry, no ads. You can use a plugin for that or simply a widget for the sidebar.
Hey, I can’t figure out how to set the carousel slider, where can I find it please?
Hi! Thank you for your purchase. In order to activate the carousel, you need to have at least 3 sticky posts with featured images. Hope that helps! For future support requests, please head to our support system at https://sopka.ticksy.com/. Thank you!
When i try to use the instagram widget i have an error as
“Unable to communicate with Instagram.” As you may see on the attachment i add my instagram user name. Also i would like to use the home page as on your demo, with a carousel on the top and grid on the bottom, however i have only the option to make one of the two types when i choose default home page as last posts. If i choose a static page, i cannot call the posts because there is no option even to add short codes. Please advice me how to sort out this problems.
Hello. I’ve replied to your support ticket.
Hello I bought that theme actually I am newbee for wordpress. I just install ZIP file that was in osom-1.0.4 folder. Then visit my blog looks like shit. So how to copy like DEMO webs data. I just want to my blog looks like DEMO site then I work with my blog. Any help ? Thank u .
Hello, thank you for your purchase. This article https://sopka.ticksy.com/article/7968 will be helpful for you. Should you have any more questions, please open a ticket at https://sopka.ticksy.com/article/7968.
Hi there, I think I have found a bug in the (subcategories). Not all subcategories are showing in the blog post (www.hellofrom.nl). My client has purchased this theme but the support is expired. Can I still submit the ticket because it looks like a bug? Thanks in advance.
Hi! Thanks for you message. I appreciate your desire to report a bug. Could you please be more specific? An example of a post with missing categories would be great.
All our blog post are assigned to Homes then the country (for instance Spanje) then the place (for instance Ibiza). You can see that all the posts of Homes/ Indonesie / Bali are showing all the categories in the blog overview on the homepage. With Spanje this is not the cause. I have figured out what is happening (almost) but it is not logical at all. Every country that starts with a letter that is after the H of Homes (like Spanje) will not show. Every country that starts with a letter that is before the H of Homes (like Indonesie) will show. I have tested it by changing Homes tot Xomes. It worked 99% if I do this. I hope you understand. I can give log in credentials in a private message. I AM 100% SURE THE POST ARE ASSIGNED CORRECTLY TO THE CATEGORIES SO THAT CAN’T BE THE PROBLEM!
Thank you for the detailed info. Indeed, bug it is. I’ll publish an update with the fix shortly. You’ll get an email from Envato once it’s live.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $18.50
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work