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Beacuse I bought this template on account which I don’t use.
But I have Theme License with Purchase Code.
You should then comment from that account.
I have problem with share button (facebook). It doesn’t count shares Website: http://www.rtck.pl/blog/
I wanted to put this issue on http://sopka.ticksy.com but I got information “Sorry, that purchase code doesn’t seem to be valid.”
Best Regards, Rafal
Thank you for your understanding. We need to protect ourselves from people who downloaded the theme for free on the shady part of the web. Sorry for the inconvenience.
Did you use this account to submit a ticket at Ticksy? There were some problems with Ticksy recently, so you might want to try one more time.
As for the social share button, are you speaking about the Facebook button on the top of the site?
No problem – I understand. OK – I will try submit a ticket at Ticksy tommorrow. No, I am talking about button on article e.g. http://www.rtck.pl/blog/2016/09/21/wymowki-aby-podjac-waznej-decyzji-wideo/
It’s been a change in Facebook API recently, it affected the widget. We’ll fix it the next update. Sorry for the inconvenience.
Thank you so much.
Beautiful theme and friendly support. Thank you so much.
Thanks for your kind words! I’d appreciate a review at https://themeforest.net/downloads should you have a time Thank you!
Does this theme have any issues with Wordpress hosted on Bluehost?
Hello! No issues were reported for this particular host. However keep in mind that it requires at least WordPress 4.5 and PHP 5.3. Cheers!
Hello guys. Just a simple question: How to install the theme update of October 16th cause even with the enviro plugin it doesn’t work. “The folder already exist” Thanks
Hi! Sorry to hear that. You can just delete the theme or rename the folder and then install the latest version of the theme using the Envato market plugin or download the zip from ThemeForest. Don’t forget to backup the theme options. I know it’s not the most convenient way of updating the theme. I’ll investigate the issue with the plugin and hopefully will come up with a better solution.
Ok but I’m not gonna loose everything ? Like my header, my articles etc… ? How to backup the theme options ? Manually ? Thanks for the quick response btw
You will not lose any content, like posts, menus, pages. When you delete the theme, you lose all customizations that you’ve done to the theme’s files. You should use a child theme for that. Also, you can lose theme options setting, so go to the theme options panel -> Import/Export and export options for later use.
Thanks you I’ve deleted the theme then installed the new one. Work perfectly. Last question does you have a recap of what’s bring the update ?
Cool. This update brings just improved IE compatibility and a few CSS bug fixes.
Hello! I bought this theme and need a little help as a beginner. Can you please tell me what are the plugins that I should use in order to get the theme to look like the one in the presentation? (social media buttons, big slider on home page, whatever else I can use) Thank you so! I really love this theme! <3
Hi! Thank you for your choice! It’s a pleasure to hear that you like the theme! No plugins required to set up a menu or a slider. Just install the theme and read the included documentation. If you wish, you can import a demo data. Here’s a guide for that https://sopka.ticksy.com/article/7968. If you still have any questions, feel free to open a support ticket at https://sopka.ticksy.com/. I will be happy to help!
Perfect, I’ll do just that. Thank you!
Hello! I’m interested in the Osom theme. Will the theme will be able to display Google Ads?
Hello! Thanks for your interest! It mostly depends on the plugin you’re going to use, not on the theme. The theme offers several widgets areas where you can display any custom widgets, including ads.
Hi! I’m using the “themeforest-15912847-osom-responsive-blog-magazine-wordpress-theme-wordpress-theme.zip” download to upload to my wordpress.org, yet I’m still receiving the error message that I need tags.
Hi! I’ve just replied on your support ticket.
Hi, I’d just like to find out if this theme is compatible with the WooCommerce plugin?
Hi! Sorry, this theme doesn’t support WooCommerce. Thanks for your interest.
Nice theme but no Ads ?? No header ads or footer ads? Any ads ??
Sorry, no ads. You can use a plugin for that or simply a widget for the sidebar.
Hey, I can’t figure out how to set the carousel slider, where can I find it please?
Hi! Thank you for your purchase. In order to activate the carousel, you need to have at least 3 sticky posts with featured images. Hope that helps! For future support requests, please head to our support system at https://sopka.ticksy.com/. Thank you!
When i try to use the instagram widget i have an error as
“Unable to communicate with Instagram.” As you may see on the attachment i add my instagram user name. Also i would like to use the home page as on your demo, with a carousel on the top and grid on the bottom, however i have only the option to make one of the two types when i choose default home page as last posts. If i choose a static page, i cannot call the posts because there is no option even to add short codes. Please advice me how to sort out this problems.
Hello. I’ve replied to your support ticket.
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