51 comments found.
Hi there, will you be adding Font Awesome 6 to the next update please?
Hello,
The theme uses Elementor page builder which supports Font Awesome 5 at the moment. Font Awesome 6 has not been integrated yet: https://github.com/elementor/elementor/issues/18723 As soon as the plugin supports this version, you may use it on the site.
Regards
Hi there. Tell me please,
How to fix different prices for different areas of the concert hall, if there is only 1 field for entering a price in the corresponding product on woocomerce
Thank you!
Hello,
Thank you for choosing our theme!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/76354
Regards.
Hi!, Tell me please the plugin “myticket events plugin” is compatible with WPML plugin? Thanks
Hello,
We appreciate your interest in our theme!
The theme itself 100% compatible with WPML plugin.
We haven’t tested translation for MyTicket plugin. I’ve found incompatibility issues only with TranslatePress plugin: https://kenzap.com/myticket-events-plugin/translatepress-conflict/However, you may need additional customization for full compliance between plugins.
Thank you for understanding.Hi, thank you and i have any quastions: Interactive Main Hall included in the theme? Are there any restrictions on the number of ticket sales and seat selection in Interactive Main Hall ?
Thanks!
Hello,
Yes, the hall feature is presented in MyTicket plugin.
Please check this link for more details: https://ostende.themerex.net/doc/#plugins_settings_my_ticket_events There are no restrictions on the number of tickets. Here is a guide on how to manage seats: https://kenzap.blog/how-to-create-custom-concert-hall-in-wordpress-with-seat-reservation/ Thank you.Pre sales question. I am wondering if it is possible to change the seating layout and how I would do it to match my theatre? Is it simple to do or is it complicated? Thanks
Hello,
Thank you for your interest in our theme!
Absolutely! Feel free to add the seating layout with Kenzap cloud – https://kenzap.blog/how-to-create-custom-concert-hall-in-wordpress-with-seat-reservation/ and use these instructions http://ostende.themerex.net/doc/#plugins_settings_my_ticket_events
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
I’ve been trying to figure this out for months. When I have the ThemeREX Add-Ons (“TAO”) plugin activated, I can’t edit with Elementor. When I disable TAO, I can edit in Elementor, but most of the parts that I need to edit disappear because they are a TAO. Is there any way to get the two plugins to play nicely in the Ostende theme?
Hello,
Thank you for contacting us!
The issue has been resolved. Our Tech support team will gladly offer you a quick fix. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Hello,
Your ticket has been updated with a solution. Please review it at https://support.themerex.net/ticket/72151 Our apologies for the inconvenience!
Regards.
the demo is not working. I tired to submit a ticket, but I was told the license is incorrect. I purchased the theme, and have the right code. but everything is not working. the demo is not working. some one can help to contact the author?
Hello,
Thank you for getting in touch with us!
Let our Tech support team have a closer look at your website settings. Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Support
Themerex Portfolio
Website
Do you have a demo account?
Hello,
Thank you for your interest in our theme!
You can check the demo version following the link – http://ostende.themerex.net/
If you need to be logged in to the admin panel, please use option “Presales Question” at https://themerex.net/support/ for this request, and we will certainly assist you.
Thank you!
Hello! is your template compatible with the tickera ticketing plugin?
Hello,
Thank you for your interest in our theme!
You may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,Are there any restrictions in sales? Can there be a maximum of 5 ticket arrangements per customer
Hello,
Thank you for your interest in our theme!
The ‘Select Your Seat & Date’ section is created with the help of the Book a Place PRO plugin. Please check this link for more info about the plugin options and features https://codecanyon.net/item/book-a-place-pro-wordpress-plugin/7127218.
Best Regards,Hello! I have bought Ostende Theme last 6th of April on Envatomarket. When I want to activate ThemeRexAddons plug-in on Wordpress dashboard, the website crashs. These are my informations : WordPress version 5.3.2 Thème actuel : OsTende (version 1.1.13) Extension actuelle : (version ) PHP version 7.2.28
And this is the message I have received : Une erreur de type E_COMPILE_ERROR a été causée dans la ligne 1548 du fichier /home/lyricateoa/www/wp-content/themes/ostende/plugins/trx_addons/trx_addons.php. Message d’erreur : require_once(): Failed opening required ’/home/lyricateoa/www/wp-content/themes/ostende/plugins/trx_addons/trx_addons-styles.php’ (include_path=’.:/usr/local/php7.2/lib/php’)
What can I do ? I just send a message to the author, I wait for his answer. Do you have any advice for me ?
Hello,
Could you please submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,I’ve already done it
Hello,
Could you please provide your ticket ID. Thank you!
Best Regards,Hello ! Sorry, I thought I did. But it was an email to Envatomarket. Now I just asked for the ticket and my number is #8820. Do you know what is the response time?
Hello,
Your ticket was replied. Please check it. Thank you!
Best Regards,Hi, I recently upgraded to version 1.2.0 and I wanted to let you know that the update has broken your event list widget. The toggle to filter past events no longer works and the upcoming events shows both past and upcoming events. I would have opened a support ticket except my support expired, but I wanted to alert you to this problem. Thank you.
Hello,
Could you please submit the ticket at https://themerex.net/support/ into ‘Pre-Sales’ category (support renewal is not required) for further research on the issue.
Best Regards,I’m having issues installing this theme. Is it just not updated enough?
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support specifying which installation issues exactly you have and our support team will provide you with the assistance.
Best Regards,Hello, I bought this theme, installed the demo data, but the slider is not imported. I still want to have that slider imported so I can start with a fully functional demo. How will I do this?
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://themerex.net/support – our Tech support will check the problem and provide you with further assistance.
Regards.
Hi! Pre-sale question.
1. in your theme there is “list view” of events? because I know that it’s a pro feature of The Events calendar, but I see in you demo. I can you this list view in my site?
2. I can use pages and articles of blog with Gutenberg block and WP 5.3? it is optimized with this?
Thank you, Erica
Hello Erica,
Thank you for your interest in our theme!
1. The theme is bundled with a free version of The events calendar plugin. List view is also available in this version. You can see example at http://ostende.themerex.net/events/list/
2. Sure, you can create your new pages/posts using Gutenberg editor. However please note that demo content is built with Elementor plugin and can be edited with this editor only.
Regards.
Hi there
The events engine, does it do recurring events? Eg I make a. Event for 7pm for two weeks will it show it as one event with multiple times slots or sessions?
Can you do event filter, like wp bakery does event filters?
Hello,
Thank you for your interest in our theme!
The events functionality is added into the theme with the help of ‘The Events Calendar’ plugin. You can learn more about its features and functionality from this link: http://ostende.themerex.net/doc/#plugins_settings_events_calendar
Best Regards,Does this support woocommerce?
Hello,
Thank you for your interest in our theme!
The theme has basic compatibility with Woocommerce. We have installed Woocommerce and found no issues. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you.
Best Regards,I purchased Ostende Theme through Envato Elements and i install wordpress, theme and import demo, all works perfect. The problem occurs only the next day, without doing anything. i have this error Uncaught Error: Call to undefined function ostende_get_theme_option() in /home/mammamia/public_html/wp-content/themes/ostende/header.php:12 Stack trace: #0 /home/mammamia/public_html/wp-includes/template.php(722): require_once() #1 /home/mammamia/public_html/wp-includes/template.php(671): load_template(’/home/mammamia/...’, true) #2 /home/mammamia/public_html/wp-includes/general-template.php(41): locate_template(Array, true) #3 /home/mammamia/public_html/wp-content/themes/ostende/page.php(10): get_header() #4 /home/mammamia/public_html/wp-includes/template-loader.php(78): include(’/home/mammamia/...’) #5 /home/mammamia/public_html/wp-blog-header.php(19): require_once(’/home/mammamia/...’) #6 /home/mammamia/public_html/index.php(17): require(’/home/mammamia/...’) #7 {main} thrown.
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.ticksy.com/.
Best Regards,
I purchased your produce through Envato Elements, how do I get the license number for support?
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.ticksy.com/
Best Regards,
Hi! How can i center logo in mobile views? Thank you
Hello,
Could you please submit the support ticket at https://themerex.ticksy.com with your Wordpress admin login credentials to get help from our professional support team.
Best Regards,
Hi! nice theme! Have you planned an update to WP 5.2 ? Thank you
Hello,
Thank you for your interest in our theme! The theme is compatible with Wordpress 5.2.
Regards
Hi! thanks for reply. Any builder as Wp Bakery or Fusion Builder?
Hi,
To make your customization even easier we have added the Elementor Page Builder to this theme. Elementor is a visual page builder plugin for WordPress enabling the creation of web pages in a live, visual way. Please learn more here: https://docs.elementor.com/article/226-getting-started
Regards
