40 comments found.
URGENT – QUESTION ABOUT THEME
We are very interested in purchasing the theme here (https://neuronthemes.com/otivar/)
1) Can you kindly confirm if ALL of the components on the demo store link above itself was built using Elementor blocks/widgets?
To confirm, are we able to remove/add/move/duplicate sections as we normally would using Elementor with all of the sections on the preview link above? Is this applicable for every single page on the preview store?
2) As in all of the blocks can be customzied using Elementor and are built with Elementor?
3) Also, will the animations be maintained once we purchase the theme?
4) What is the cost of the theme? Is it yearly fee or monthly fee?
Thank you – we are very excited to purchase and use your theme!!
Hi,
1) Certainly, every component you see on the demo link has been created using Elementor’s blocks and widgets. This allows you to have complete control over customizing the content.
Rest assured, you can easily edit, rearrange, add, or duplicate any section with the same ease and flexibility that Elementor offers. This capability extends across all pages featured in the demo preview.
2) Yes, all the blocks are not only compatible with Elementor but have been exclusively designed and built using Elementor and the Neuron Builder plugin. Our focus on this integration empowers you to have a user-friendly experience while tailoring each block to meet your specific requirements.
Neuron Builder is a plugin that features within the Elementor page builder, offering you a wide variety of advanced and professional tools that will step up your design game to a whole different level. This way you will get the utmost extensibility and functionality, without having to obtain a pro license with Elementor.
3) Certainly, once you have acquired the theme and installed it, you can seamlessly import the meticulously crafted 1:1 demo data. This process ensures that all the animations, as showcased in the Otivar demo, will be readily available and easily accessible on your website.
4) Our pricing model is structured as a one-time purchase. You only need to acquire a single lifetime license for your website, entitling you to enjoy all the benefits and updates that come with the Otivar theme. There are no recurring costs or subscription fees involved.
Feel free to ask for anything you need.
Kind Regards
My question regards the gif that plays in the portfolio. Is it possible to make such gifs for the whole gallery? The website I am working on is very motion oriented an it would be amazing if the different items could autoplay on hover. Is this an option?
Hi @hellenmasido,
Yes, you can add GIFs to the gallery with the Neuron Builder. However, it’s important to note that the GIFs will play from the beginning, not upon hovering into it, we’re sorry for that.
Feel free to ask for anything you need.
Kind Regards
Domanda pre-vendita:
Complimenti per il vostro lavoro mi attrae molto e sto valutando l’acquisto di questo tema ed altri, ma ho un esigenza ed un dubbio da risolvere: nella pagina di archivio https://neuronthemes.com/otivar/portfolio-minimal/ vorrei sapere se è possibile personalizzare i link. Vorrei indirizzare i collegamenti a delle pagine con ancor diversi, è possibile?
Rimango in attesa di una vostra rispondermi quanto prima per poter procedere.. Grazie e Buona Giornata. Filippo
Hi,
Thank you for your interest in our Otivar theme.
Yes, you certainly can; our Post widgets provide you the option of deciding what you want to present on your page, so you may also display your preferred pages via the Post widget in the same way as in the Portfolio Minimal example page.
- https://prnt.sc/Xwr9e36JTEnH
Feel free to ask for anything you need.
Kind Regards
getting error installing neuro plugin.
Error Details
An error of type E_ERROR was caused in line 36 of the file /var/www/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method Neuron\Modules\ThemeBuilder\Documents\Section::get_site_editor_type() does not exist in /var/www/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 has more but this is the error message ::::
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.
Hi,
Just wanted to let you know that our support team has responded to your ticket. If you need any further assistance or have any questions, please don’t hesitate to reach out to us.
Feel free to ask for anything you need.
Kind Regards
Pre-sale question: I found a portfolio photo page which suits my needs for portfolio (clicking on the image shows the image instead of going to the special post). https://neuronthemes.com/otivar/portfolio-photo/ The question: Is it possible to have there also a video (from vimeo) along with the images and gifs? Thank you.
Hi,
Thank you for considering the portfolio photo page on the Otivar theme for your portfolio needs. While it’s currently not possible to add a video from Vimeo along with the images and gifs on the page, the theme still offers a great way to showcase your visual content elegantly and professionally.
You can use the portfolio photo page to display high-quality images and animated gifs, and with its user-friendly interface, your visitors can easily navigate through your portfolio and see your work in detail. Additionally, the theme is fully customizable, so you can make it your own by adjusting colors, fonts, and layout to suit your branding.
If you have any further questions or concerns about the theme, please don’t hesitate to ask us, we would be more than happy to assist you and ensure that the theme meets your needs.
Kind Regards
Hi there, My support has expired, but the theme is throwing an error by the Neuron Builder. It crashes the site if I’m logged in.
An error of type E_ERROR was caused in line 36 of the file /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php. Error message: Uncaught ReflectionException: Method get_site_editor_type does not exist in /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php:36 Stack trace: #0 /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(36): ReflectionClass->getMethod(‘get_site_editor…’) #1 /home/crashtestt/public_html/staging/wp-content/plugins/neuron-builder/modules/theme-builder/documents/theme-document.php(56): Neuron\Modules\ThemeBuilder\Documents\Theme_Document::get_site_editor_type_bc() #2 /home/crashtestt/public_html/staging/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(94): Neuron\Modules\ThemeBuilder\Documents\Theme_Document::get_create_url() #3 /home/crashtestt/public_html/staging/wp-content/plugins/elementor/core/common/modules/finder/categories/create.php(67): Elementor\Core\Common\Modules\Finder\Categories\Create->create_item_url_by_document_class(‘Neuron\\Modul
Hi,
We’ve received an email from you and we’ve already responded to it, please take a look at your email now.
Feel free to ask for anything you need.
Kind Regards
Our support has expired, and theres tons of issues with the Neuron builder. We’ve managed to work out some of the kinks but we need to remove the custom cursor. Why is there no option for that?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you pelase reach us via the contact form in our profile, so we can help you from there.
Feel free to aks fo anything you need.
Kind Regards
Hello,
I’m still awaiting a response from your support team regarding the PHP warning currently on every page of the website.
I logged the ticket (PRIVATE TICKET #3210409) a day ago and haven’t received a reply since you asked for access to the wp-admin.
Below is the warning I get after upgrading from PHP 7.4 to PHP 8.0 and 8.1
Warning: Trying to access array offset on value of type bool in /home/phindil1/public_html/wp-content/plugins/neuron-builder/modules/dynamic-tags/tags/site-logo.php on line 43
Would appreciate your timely assistance.
Hi,
I am very sorry for the late reply, we were not working on the weekend.
We’ve just done some tests, and PHP version 8.1 seems to be running alright with our theme, so please, before updating the PHP version, ensure you’re running the latest version of the Neuron Builder plugin.
The support agents have already sent you the latest version of the plugin, so please take a look at your ticket now.
Feel free to aks fo anything you need.
Kind Regards
Urgent assistance is needed, I am unable to start my work as promised due to the issue with not being able to view the demos on the dashboard and not being able to find the Revolution slider, I have provided all the required access but still have not received any resolution, My client is chasing me for the deliverables, please provide me with an update and steps to resolve this as soon as possible. Thank you.
Hi,
I’m seeing that the support agents have already helped you on importing the pre made demo templates, so please take a look at your site now.
You can take a look at the Documentation of the theme, and also at the Video Tutorials, where you’ll find anything you need to know about working with the Neuron Builder and Otivar Theme.
Feel free to ask for anything you need.
Kind Regards
Hi there. I’m encountering with a responsive issue. The website works perfectly, but the desktop view appears to be different in different computers. For example, in my windows PC, with Chrome, it looks perfect. But in a MacBook Air, or an iPad Pro in landscape, it looks way different, with bigger fonts and some displacement. I don’t know if maybe it has to do with the side header, because with the regular header, it seems to be perfectly on all devices.
But I can’t seem to figure out the problem. Thanks ahead for any advice.
Hi,
Can you please reach us via the contact form in our profile, our support agents will help you to fix any issues you have with your site on responsive mode.
Feel free to ask for anything you need.
Kind Regards
I’ve lost a week with the installation of this theme and it doesn’t work well, when I try to install it marks a fatal error, then the plugin builder also doesn’t work well, when importing the demos the styles don’t load as well as the proper fonts. When i try to modify the portfolios page it appears as a post and not as internal pages. Then I changed the PHP version to see if it works and errors continue to appear, I need my money back! Thank you
Installing Plugin Neuron Builder (1/2) Fatal error: Uncaught ArgumentCountError: 3 arguments are required, 2 given in /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-bulk-upgrader-skin.php:156 Stack trace: #0 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-bulk-upgrader-skin.php(156): sprintf(‘%1$s installed …’, ‘Neuron Builder’) #1 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(3638): Bulk_Upgrader_Skin->after(‘Neuron Builder’) #2 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-wp-upgrader.php(825): TGMPA_Bulk_Installer_Skin->after() #3 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(3258): WP_Upgrader->run(Array) #4 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(3371): TGMPA_Bulk_Installer->run(Array) #5 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(2977): TGMPA_Bulk_Installer->bulk_install(Array) #6 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-content/themes/otivar/inc/tgm/class-tgm-plugin-activation.php(743): TGMPA_List_Table->process_bulk_actions() #7 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-includes/class-wp-hook.php(308): TGM_Plugin_Activation->install_plugins_page(’’) #8 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(’’, Array) #9 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #10 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/admin.php(259): do_action(‘appearance_page…’) #11 /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/themes.php(10): require_once(’/homepages/23/d…’) #12 {main} thrown in /homepages/23/d752811948/htdocs/clickandbuilds/Designer/wp-admin/includes/class-bulk-upgrader-skin.php on line 156
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hi,
Can you please reach us at our support system, the support agents will help you with this issue.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
So bad technical service, they respond 4 days later and do not give me a concrete solution!
Hi,
Sorry for the late reply, it’s the weekend and we’re working only part-time.
Sorry for your experience with our support service, as we’ve told you in the ticket that we’ve had a holiday last week, and we apologize for the late reply.
Please take another look at your ticket in our support system, as the support agents have already sent you some instructions on how to solve the issue.
Feel free to ask for anything you need.
Kind Regards
I have the same problem with your theme , can you please help me to fix , I dosent work correct ! and the support service always answer the same thing : I am very sorry for the late reply, we were not working on the weekend.
Can you please provide me with your wp-admin, I will have a quick look to see what’s going on.
Feel free to ask for anything you need.
Kind Regards
Hi,
Sorry for the late reply, we were not working on the weekend.
Please take another look at your ticket in our support system, as the support agents have already responded to it.
Feel free to ask for anything you need.
Kind Regards
Hello! Presale questions, thanks in advance
1. In the following view, Can a video be uploaded instead of a Gif? https://neuronthemes.com/otivar/portfolio-carousel2. The Neuron builder works as a global settings config admin, but the views are designed as Elementor views, correct?
Thanks! Hope you´re great
Hi,
1) Unfortunately, you can’t upload videos as featured images of a project, you can only upload gifs or images on the featured image field.
2) The Neuron Builder is a theme plugin that works within the Elementor plugin, it adds extra features to the Elementor free version and makes you feel that you’re working with the Pro version of Elementor.
It has many features, such as Header & Footer builder, Popup Builder, WooCommerce Builder, etc…, so anything you’ll see on our demo pages is editable through Elementor.
- https://neuronthemes.com/neuron-builder
Feel free to ask for anything you need.
Kind Regards
Hi, after update Neuron Builder, the site not visibile. Can you help me?
Hi,
Can you please reach us at our support system or via the contact form in our profile, as we use comments more for pre sale questions.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
hello, I have removed the otivar_custom_cursor function from neuron-functions.php but the custom cursor is still visible. can you help please? https://neuronthemes.ticksy.com//ticket/2995856/
Hi Dummbatzi,
We’ve already helped you to remove the cursor via the email that you’ve wroten us before.
Feel free to ask for anything you need.
Kind Regards
Adding a Variation Product to Cart is not working again! Everything is up to date – there are no third party plugins in use. The site is already in production mode – please help!
Here is my ticket: https://neuronthemes.ticksy.com//ticket/2873527/Hi,
The ticket is closed, can you please create a new one so we can help you?
If your support has expired, please reach us via the contact form in your profile, will help you with this case.
Feel free to ask for anything you need.
Kind Regards
thanks, I just send you a message via contact form
Hi,
We’ve received your email and we’ve responded to it already.
Feel free to ask for anything you need.
Kind Regards
Thanks got it – but the issue is still there
Hi,
The support team has already found the issue on your site, so they provided help on the email now, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
unfortunately the problem still exists
can you help please? we need to go back in production mode very urgent!
hello. can anyone help please? via email I gettin no response, too.
Hi Dummbatzi,
Sorry for the late reply, it’s the weekend and we’re working only part-time.
Can you please take a look at your email now, we’ve already replied to it.
Feel free to ask for anything you need.
Kind Regards
I really appreciate your support. but so far there has been no improvement – we can’t go live with our shop if the products don’t end up in the shopping cart. please help urgently!
I’m very sorry – but can anyone else help? I cant be the only one with this issue. If I deactivate otivar, everything is fine. We need help!
Hi Dummbatzi,
Please take a look at your email, as we’re helping you on solving these issues.
If you don’t mind, can we continue to talk via email, as we use comments more for pre-sale questions?
Kind Regards
Thank you for your support, but after 10 days we are exactly as far as before. Part-time support isn’t satisfactory – if we’re losing money every day because we can’t go online. I ask for a refund!
licence not working ?
Hi,
We’ve already responded to your ticket in our support syste, pleaseee take a look at it.
Feel free to ask for anything you need.
Kind Regards
Seems like you’ve missed certain permissions, I’m sure the support agents have provided you with the correct information.
Kind Regards
Hello, been waiting on a response to ticket number #3096067 since last Wednesday. Client is chasing me for an update, so would appreciate a response. Thanks
Hi,
I am very sorry for the late reply, we were not working on the weekend.
I’m seeing that the support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Still waiting on a response to ticket number #3127155 and it’s been over 24 hours. Client chasing me for an update, so please could you help with a fix. Thanks
Hi,
I’m seeing that the support agents have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi there,
I know my support has expired but I don’t believe I should have to extend for the following… My client received the below today, any idea what it means and how to fix, as obviously Neuron Builder a vital plugin to run the site: On 13/11/2022, 23:24, “WordPress” <wordpress@burlingtongreen.co.uk> wrote:
Hi!Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.In this case, WordPress caught an error with one of your plugins, Neuron Builder.First, visit your website (https://burlingtongreen.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://burlingtongreen.co.uk/wp-admin/admin-post.php) and check for any visible issues.Please contact your host for assistance with investigating this issue further.If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.0.3
Active theme: Otivar (version 1.0.0)
Current plugin: Neuron Builder (version 1.0.6.2)
PHP version 7.4.30Error Details
An error of type E_ERROR was caused in line 342 of the file /var/www/wp-content/plugins/neuron-builder-g4TQkh/license/envato-api/inc/class-envato-market-items.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /var/www/wp-content/plugins/neuron-builder-g4TQkh/license/envato-api/inc/class-envato-market-items.php:342 Stack trace: #0 /var/www/wp-content/plugins/neuron-builder-g4TQkh/license/envato-api/inc/class-envato-market-items.php(306): Envato_Market_Items->update_external_plugins(Array) #1 /var/www/wp-includes/class-wp-hook.php(309): Envato_Market_Items->update_plugins(Object(stdClass)) #2 /var/www/wp-includes/plugin.php(191): WP_Hook->apply_filters(Object(stdClass), Array) #3 /var/www/wp-includes/option.php(1992): apply_filters(‘pre_set_site_tr…’, Object(stdClass), ‘update_plugins’) #4 /var/www/wp-includes/update.php(528): set_site_transient(‘update_plugins’, Object(stdClass)) #5 /var/www/wp-includes/update.php(896): wp_update_plugins() #6 /var/www/wp-includes/class-wp-hook.php(307): _maybe_update_plugins(’’) #7 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #8 /var/www/wp-includes/plugin.php(476): WP_Hook->do_acti
Hi,
Can you please reach us via the contact form in our profile, as we use comments more for pre-sale questions?
Feel free to ask for anything you need.
Kind Regards
Need to update Neuron Builder at least to try current issues: https://neuronthemes.ticksy.com/ticket/3093012 thank you
Hi,
We’ve already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Hi nice theme. I see that it not have updates last august 2021. I will not have any more? thanks.
Hi,
The Otivar theme won’t get updated, only the theme plugin (Neuron Builder) will be updated time by time.
The last update of the plugin was on the 3rd of June.
You can take a look at the changelog of the Neuron Builder plugin.
- https://neuronthemes.com/neuron-builder/changelog/
Feel free to ask for anything you need.
Kind Regards
I’m just about to purchase, this would be the second chance given to Neuron, last experience didn’t go so well, can you promise me the import issues above have been fixed? I want the demo’s seen here, that’s what I’ll get correct?
Hi @jrydesign,
Thank you for contacting us again, we hope you’ll have a great experience with the Otivar theme.
We can promise that everything with the demo import will go well, the problems you had with the other theme (Akko theme), had to do with server issues and not with the theme.
But if you ever encounter any problems with the Otivar theme, you can contact us at our support system and we will assist you.
Feel free to ask for everything you need.
Kind Regards
