Web Themes & Templates

Reviews for Ottar - Contemporary Portfolio Theme

20 Reviews

Unfortunately I'm gonna have to change my previous review of this theme, from 5 to 3 stars. The fact is I opened a ticket on Nov 26 (2019) about a broken functionality regarding the behavior of the portfolio list (masonry), which was acknowledged as indeed problematic by the team - that asked for some time to resolve it but failed to give me any estimation, and change the ticket to "on hold".
As easily seem on the portfolio standard page, multiple items are loaded randomly in duplicity and the load more button disappears after one category reach its end, never to return again.
My website relied heavily on portfolios and the ability to filter them with ease, so it's basically broken for 5 months now in spite of the acknowledgement of the problem by the team and that "on hold" ticket.
My support period is soon about to expire, so the problem is probably going to end up buried after it.
I'm sad cause I really liked this theme and the way it's build - this problems aside. :(

for Customer Support

Excellent support service, always ready to help. I thank them for all the advice they have offered me

for Other

This is not a theme for someone without much experience in wordpress. Even with the demos. It was just too difficult for me to get this to look anyway good so I ended up not being able to use it. Not for greenhorns.

Author response

Hello,

We couldn't find any related history of your tickets on our support forum.

The only request we could find was about changing logo and it's more than 6 months old.

We think it's fair to try to contact support staff first, for all the questions you might have, before leaving this poor review.

Our trained team of support agents is at your service for all the doubts you might have related to our theme options and customization.

Having pleased users is our priority. We hope this can be improved and you will change this bad impression you've got.

Thank you very much.

Edge

for Customer Support

I was pleased about the features and flexibility showed on the demo theme. The documentation is complete and gives you an overview of the features and how the theme works before putting my hands on customising.
But the best part has been when I have contacted the Customer Service in order to ask for further questions about customisation: I have been even more pleased to discover how good they are.
I can't help but recommend Ottar theme and Edge Themes Customer service.

for Design Quality

Great design. Minimalistic and clean with a simple animations and transitions.

for Customer Support

Awesome and responsive support from the Edge team! They are super knowledgeable and patient in solving my issues and offer customized coding that work for a non-programmer like me! Not to mention, they have a uber-cool theme in Ottar!

for Customer Support

Great theme, with a beautiful design and an excellent customer support!

for Design Quality

Stunning design and perfect support .

Amazing

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