119 comments found.
Hi, prepurchased question, Can we add a custom block on the homepage, or can we customize the homepage according to our wishes? what builders are used?
Hello,
In this theme, the home page can be customized from the settings, but it is not possible to add new blocks like in the editor. Only internal pages can be edited. The theme uses the native WordPress Gutenberg editor, and you can edit all pages except the home page one. The home page template can be customized through a child theme.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I would like to report that Instagram connection doesn’t work. “The application is inactive” and “The “state” parameter is missing, please contact the plugin administrator”. So it is impossible to connect instagram through Facebook.
Hello,
Thank you for letting us know, our developers are already aware and are already working on improvements. If you have any questions feel free to open new tickets in our ticket system https://codesupply.co/support and one of our support agents will help you and answer all your questions.
Thank you for using our theme.
I hope that you will fix this error. I keep fingers.
Hello,
The issue will be fixed anyway, it just needs a little more time.
Thank you for your understanding.
After 2 weeks still not fixed. 
Hello,
We apologize for the delay, work on the task is still in progress because of the complexity, it requires more time, but will be fixed soon.
Thank you for understanding.
Does Overflow have Canvas? What are the main difference with Authentic?
Hello,
The plugin Canvas can be used in any theme.
The demo content of the Oveflow theme does not use Canvas Blocks, but it can also use the Canvas plugin as in the Authentic theme. Only in Authentic the set of blocks is larger than in the default Canvas.
There is a design difference between the two themes.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Is this theme still active? Demo sites don’t work.
Hello,
Thanks for letting us know, the site is now open and working as it should.
Please let me know if you have other questions.
Now it is working. Thank you.
Hi, Presale Question: Does the theme comes with the demo1 landing page?
Hello,
All demos are included with your purchase.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
on your demos you have “check this out” and “subscribe” text with drawn looking arrows. Are these included in your theme or are they just graphics
Hello,
These are text and the font is included in the theme.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Great theme! I have a question please. How can I randomize the featured posts and trending posts and basically ALL posts in the Homepage? I can’t see any option to do so. Thanks!
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
After 2 month still it’s not possible download update of thema 1.5.2 – why?
Hello,
We update themes when we fix bugs or make them compatible with new versions of WordPress, if the theme is not updated for a long time, this does not mean that the theme is abandoned, everything is fine with it. At the moment, the theme has a version newer than 1.5.5, you should not have any doubts about it, since we follow all themes and always take care of them.
Thank you for using our theme.
FYI, your Instagram Business integration is broken (and from the looks of it, I’m one of many users that is having this exact problem).
I’ve paid for support and I’ve put in a ticket; I just wanted to put this here so you might see it earlier (and also to warn potential customers against this in case they require IG Business integration).
ERROR MESSAGE 1:
App Not Setup: This app is still in development mode, and you don’t have access to it. Switch to a registered test user or ask an app admin for permissions.
ERROR MESSAGE 2:
The “state” parameter is missing, please contact the plugin administrator.
Feel free to reply within the ticket I submitted today. Based on the amount of negative comments here, it looks like a lot of other people are unhappy about the broken API, too.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
I purchased the expensive theme. The facebook and insta integrations do not work. The support is really super poor. I am not even able to create a support ticket on their support page as it says your account is locked out.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
Guys, the Instagram and Facebook apps no longer work. The new update of Powerkit seems to have destroyed that. And please, I don’t expect to be asked to renew my support to have this error fixed.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
Thank you!! I await patiently.
Hello,
The issue was resolved a couple of days ago. Thanks for letting us know.
Why it’s not upload new update here. Is still possible download only 1.5.1.
New Update to PowerKit plugin destroy the instagram feed on page. It’s not possible to connect business acc.
Hello,
Many thanks for reporting this. We’re aware of the issue and are working with Facebook on getting our Facebook app online.
Thanks for your purchase and your patience while we’re working on it.
Please can i get a response! I already open a ticket waiting for support for the past 1hr
Hello,
Our support agents reply within 24 hours or sooner. Please rest assured they will get back to you shortly.
Thanks for your patience and your purchase!
I like this thema, but it’s not friendly for SEO – on beginning Homepage don’t have H1 tag. It’s still not solved.
Hello,
The theme is SEO and performance optimized. You may add an H1 via the Additional Content feature, if required.
Kindly note, we provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello,
Can’t get long-lived token instagram error displays when I tried connecting my Instagram.
Please give me screenshots on how to fix.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi, I am very intersted in purchasing this theme. Can you tell me if the Footer colour is editable (as in the black space with different edging options). Also are the elements such as seperators customeizable in terms of colour?
Hello,
The background color is fixed to black due to the brush stroke element. However, this is something our support agent can help you with (with other edge options). Same applies to the separator colors.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, I am interested in purchasing. Does the theme include a optional static homepage template? Is it possible (on mobile) to limit the number of articles? I dont like the long scrolling on the demos.
Hello,
Yes, you may create a static front page instead and limit the number of posts.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hey there! How can I remove the “BROWSING CATEGORY” text from the Category Pages?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi, my images showing and off-canvas bar isn’t working on mobile after the recent Wordpress update. I tried numerous times to submit a ticket via your website, but can’t seem to either. Appreciate if someone might be able to assist me. Thank you.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://codesupply.co/support and our support agents will help you promptly.
Thanks a lot for your purchase!
Hi! Interested in purchasing your theme. Is it compatible with Slider Revolution?
Hello,
Yes, you may add Slider Revolution to numerous locations in the theme.
Please let me know if you have other questions.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
