Laborator

Laborator supports this item

Supported

This author's response time can be up to 2 business days.

Popular questions for this item

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a "Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

What Do I Do Before I Submit A Support Ticket?

  • Make sure you are running the latest version of Oxygen and the latest version of WordPress.
  • Check our Documentation for the answer to your question.
  • Disable any additional 3rd party plugins (plugins that don’t come with our theme) you may be using to see if it fixes the issue.
  • If you cannot find the answer to your question, please head to our dedicated support center and our support team will help.

Recommended PHP Configuration Limits

Many issues you may run into such as; white screen, demo content fails when importing, empty page content and other similar issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own, or contact contact your web host and ask them to increase those limits to a minimum as follows:

max_execution_time 180
memory_limit 64M
post_max_size 64M
upload_max_filesize 64M
max_input_time 60
How To Verify Your Current PHP Limits?

You can verify your PHP configuration limits by installing a simple plugin WordPress phpinfo() . In addition, you can always contact your host and ask them to install you latest version of PHP and increase those limits for you. Please note though that many hosts will try to keep the PHP limits low without reason. However you are paying for it, and therefor should be getting your moneys worth.

How to get “Purchase Codes” about premiums plugins included in our themes?

We are not allowed to include the purchase codes for the premium plugins we include (with extended license) in our themes.

However, you don’t have to be worried about this fact, because each time a new release is available for any of these plugins, we will also release new update for that theme, including the latest version of the updated plugin.

If there is any new update of the premium plugins you just need to go to Appearance > Install Plugins and proceed with the update.

You never need to purchase any premium plugins that comes with our theme, you can purchase them only if you need their support or want to use their extra features.

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Contact the author

This author will respond to buyers' questions and provides limited support through their own support system.

Item support includes:

  • Availability of the author to answer questions
  • Answering technical questions about item’s features
  • Assistance with reported bugs and issues
  • Help with included 3rd party assets

However, item support does not include:

  • Customization services
  • Installation services

View the item support policy

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