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hi!I finished that oyster thame(ver4.10)installed on wordpress5.2.2.
But after clicked Live Preview or Activate, computer was dosn’t work. I only can see “The site is experiencing technical difficulties.”“The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”on my computer .
So do you have any good idea to solve my problem ?
Hi there! You had to install 4.1.4 version. If you provide your site credentials we will do that for you https://gt3.zendesk.com/hc/en-us/requests/new
HI If you reinstall, you can not activate. What should I do?
This purchase code already activated! It will be displayed.
Please log into your gt3accounts.com account and detach the purchase code. Once it’s done you can activate it again
hank you, I was able to reactivate. However, there is no demo import button written in the important document, and I am very troubled. Help me.
The demo import process has been updated, the documentation will be updated as well this week. If you provide your site credentials we will do the import for you
Thank you, I sent login information to the contact.
Got it, will get back to you shortly.
Thank you for demoimport, but I can not login.
Check in phpMyAdmin and gt3
Only the id, password and email address remain.
I attached a screenshot to my email.
If login can not be restored
Erase all once and try again
How to do it
Please tell me what to do.
What is your ticket ID? Our team will check it
What is a ticket ID? wordpress id oyster id?
please tell me.
We’ve asked you to submit a support ticket via the form above. If you need, every ticket has its unique ID. We need it to find your ticket in our support system
Hi, since last update of theme i have problem with “blog posts” in GT3 page builder. I have on page several posts from 2018. When I put new page with date 2019 all others disappear. When I change the date to 2018 everything works. Where to look for answers?
Hello! It’s really strange, please send your site credentials and our support team will check it
How do I remove the images “share this” Pinterest icon?
Hi there! Please submit a support request via this form and our team will assist you https://gt3.zendesk.com/hc/en-us/requests/new
I have a little problem, it’s impossible to use my registration code to activate the theme. I have a message error that says me this number is already activated and it’s not the case. I don’t need to purchase an other licence because it’s for my personal website. I have just decided to change the theme to apply yours on it. Can you help me? I bought a licence in 1 November 2014.
Hi there! Yes, please send your Envato purchase code via a contact form available in our TF profile page and we will check it.
Thanks for your quick reply, message is sent
We will get back to you shortly.
Can’t download GT3 Oyster Core, Not Found, Plugin not activated.
Can you help me please or send plugin, without it I can’t customize pages?
Hi there! Please send your site credentials via a contact form available on our TF profile page and we will check it
Is there a download option?
Hi there! What do you mean?
Can the official download button be added?
Could you please be more specific? Where do you want to add the download button? In the lightbox, gallery, slider etc.
The bottom of each picture
For example this page https://livewp.site/wp/md/oyster/gallery-grid/ where should it be placed?
Please check the picture. Can you add download buttons that way?
Yes, we can add it as a custom solution which is a paid service.
Can you do it for free
Unfortunately there is no option to do that that’s why it requires the custom changes in the code.
This theme is special to me after receiving
I have registered this theme before, but now I wanna activate this theme on my other website. Where should I deactivate my old address.
Hi there! You can do that in your gt3accounts.com
I don’t have the account on it? where should I register?
Please send your Envato purchase code via this form and we will check it https://gt3.zendesk.com/hc/en-us/requests/new
thx for your reply. I had send my purchase code to the address.
hellö, presale….can protect gallery or only single pictures? I want build a gallery page wizth photosets and protect this… each gallery has 10-30 pctures, i want make overview site and on this site the galleries…. its possible to protect overview site? are the explicit picturename protect,too? If anybody has the link to the file, he can share it to everyone?? and works your theme wth this plugin: https://codecanyon.net/item/privatecontent-multilevel-content-plugin/1467885 ?
Hi there! You can password protected your galleries. What do you mean “are the explicit picturename protect,too”? We did not test that plugin.
Hm i mean, if i passwordprotectet the galleries, and user got the filename and share it, other can see the protected files…?
One way to protect the file from downloading is to use some 3rd party plugins. And the best one is to use watermarks.
Ok last, can i sue in the portfolios envira gallery? its possible? and its possible to set on main page, alsok startpage, still text under the mainpicture or slider? ir is possible only to show startslider oder startslideshow and not more?
Are you referring to these portfolio pages https://livewp.site/wp/md/oyster/portfolio/simple-image-post/ ? As for the fullscreen slider, there is no option to add the content below it.
yes on portfolio page, can i insert there a gallery from envira gallery because they have watermark and copyprotect,, thats why i ask.. and the slider i mean on mainpage, content below…
Yes, you can add that gallery. No, there is no option to add the content below the fullscreen slider.
Hi—after looking at dozens of commercial themes, down to this one. Great number of options. Can I install this on two computers, each at a different address, one for testing and one for my friend’s computer, the final?
Hi there! Yes, the theme license requires the purchase code activation which can be done only for one domain/server.
Hi! I have a question about the photoalbum-page. I would like to have a page with all the albums (and a title) After clicking on an album I will see all the photos in a grid. After clicking on one photo there is a lightbox and you can scroll through all the photo’s in that album. Is this possible?
Hi there! It’s possible to do that but only as a custom solution.
How can I transfer this theme from my old domain to another new domain? Where I could deactivate this theme?
Hi there! You can detach the purchase code in your account https://gt3accounts.com/app/
I don’t have an account on this? Should I login by using my envato account?
No, please send your request via this form and our team will check it https://gt3.zendesk.com/hc/en-us/requests/new
I had send the requests to the link as above, but the email I received wasn’t mentioned any password I could get in
It’s a support ticket submission form. Our team will get back to you shortly
Could you please consider removing links to Google+ in the next update. Google+ is long dead, but icons to share content to Google+ are still here.
Hi there! Yes, we have it in our todo list it will be removed in the next theme update.
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