39 comments found.
My website is experiencing problems with the Jet Plugins, because they don’t work together with the latest version of Elementor. Could it be possible that you update the ‘premium-plugins-elementor.zip’-file so that it contains newer versions of the Jet Plugins?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I receive error exactly after the install: Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home3/r76672trad/edufriends.ro/wp-content/plugins/designthemes-core/widgets/modules/class-widget-testimonial-carousel.php:246
Hi Arevenco .,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Fatal error: Uncaught Error: Class ‘Elementor\Scheme_Color’ not found in /home/customer/www/cisb.ac.th/public_html/wp-content/plugins/designthemes-core/widgets/modules/class-widget-testimonial-carousel.php:246 Stack trace: #0 /home/customer/www/cisb.ac.th/public_html/wp-content/plugins/designthemes-core/widgets/modules/class-widget-testimonial-carousel.php(39): Elementor_Testimonial_Carousel_Special->style_tab() #1 /home/customer/www/cisb.ac.th/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Elementor_Testimonial_Carousel_Special->_register_controls() #2 /home/customer/www/cisb.ac.th/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #3 /home/customer/www/cisb.ac.th/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #4 /home/customer/www/cisb.ac.th/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_sta in /home/customer/www/cisb.ac.th/public_html/wp-content/plugins/designthemes-core/widgets/modules/class-widget-testimonial-carousel.php on line 246
how to solve this
Hi Frelbin .,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Hi there, is this theme compatible with wp bakery page builder?
Hi.,
Our theme supports both WpBakery Plugin as well as Elementor Page builder plugin. You can use WpBakery Page builder in new pages, posts that you are going to use or create. We have built the theme only with Elementor plugin.
The WpBakery page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Thank you for your response.
Hi.,
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi, Thank you for the great theme. Am facing a challenge with finding the Events Calendar. Please help.
Hi..
Please help us have a better understanding of it by getting back with any screenshot like references and also issues and along with your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi thanks for the response. Let me rephrase the the question. Where do I find events calendar (plugin) addon, have checked but I dont seem to find it. How do I add the events on the events page ? Am not able to share the site credentials because am testing it on a localhost.
Hi Billy.,
Events Calendar is a free plugin. You can download it from this link.
https://wordpress.org/plugins/the-events-calendar/Regards., DesignThemes Support.
Thank you.- Billy
Hi.,
Please make sure to install and activate the plugin The Events Calendar
https://wordpress.org/plugins/the-events-calendar/If still facing any issues., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look from our end.
Hi, The site was on localhost but it is now online. The logins have been shared here: http://themeforest.net/user/designthemes
Hi.,
Please have a look at the events page now. We have added the events list elementor shortcodes as shown in this screenshot https://prnt.sc/26fo610 Change the values as per your needs.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Thank you.
Hi., We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Hi, is it possible to have the events shown in ascending order?
Hi billyg1.,
The events are now updated to show in ascending order. Please have a look.
Regards., DesignThemes Support.
Hi there, I installed the theme, plugins required and everything but my home page or the whole site doesnt look like the sample website, im tired of trying, this is my fifth day trying everything. What do I have to do? Thanks
my site is www.langlesschool.com
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
hi Team,
When i tried to install demo using unyson plugin there is no action, i have tried many time. and when tried to make a backup, it shows error like “ajax errors”. and then, When i try to install demo it shows a dialog box like “A content install is currently running”, but demo not installed.
How do i sorted out.
I am using latest Wordpress 5.8 version. Hosting Digitalocean.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
Hi
I have tried again after php settings, shows same error.
Can you please share your mail id, i can send login credentials to you. please configure Demo for me.
or help me how to install demo in manually ?
Thanks, Anantha kumar.
Please send your request to us directly at this emailsupport@wedesignthemes.com
I have sent mail, please do the needful.
We get the “This site can’t be reached” error. So please send us the valid WordPress login details.
Hi, I have sent Login Details, please check mail.
Dear Team,
I facing some error to install the demo, Kindly help me to sort out. I have sent mail nearly 3 hours ago.
Give some special attention to your premium customer…
Thanks Anand.
Hi.,
Please deactivate the LiteSpeed web server from cpanel (or) Please mail us cPanel login details (Admin username and Admin password)
Deactivate the LiteSpeed https://docs.litespeedtech.com/cp/cpanel/cpanel-plugin/ Note : We have tried all the methods ( Unyson, XML, etc) we have to import the demo content. But we can’t import the demo content.
Refer : http://manual.unyson.io/en/latest/extension/backups/index.html#litespeed-webserver
Hi team, My user is Wolfhere and I bought the Pallikoodam theme from you few months ago. I have an issue with the Pallikoodam theme because after a demo content (images, logos, etc.) import there are bad quality images on webpage https://opp2.fc.pl/ (please see the webpage content). I saw these images via FTP and they are still with bad quality. My questions are as follows. 1. Can we use the demo content for education needs? If yes, then: 2. Can we get from you the demo content with good quality? We see that you have good quality images on your Pallikoodam Preview.
Greetings.
Hi.,
Thank you for contacting us.
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/ If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
2) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
how do i change the coursal content used on home pages?
Hi.,
Please refer : https://snipboard.io/YZoBQn.jpg > https://snipboard.io/0S4X6I.jpg
Check out what i want here:
https://snipboard.io/FQVzN6.jpgCHeck out this also. How do i change them?
https://snipboard.io/OQPsyu.jpgHi.,
Please navigate to Admin panel > Templates > Saved Templates > Edit Home Icon Box Item – I
Please refer : https://we.tl/t-e915kvSd9s
Hi.,
Please navigate to Admin Panel > Appearance > Customize >Site Breadcrumb > Add you Site Breadcrumb
Please refer : http://docs.wedesignthemes.com/dt_articles/site-breadcrumb/
I dont think am asking for breadcrumb. Each page has its own bg image on the header. I dont think you understand what i asked. I want to change the bg image of the header i showed you.
https://snipboard.io/KBprks.jpgHi.,
Navigate to the Pages > Select Page > Page Settings > Breadcrumb > Set Individual Page Breadcrumb
Please refer : https://prnt.sc/15d2yzi
How do I change the gallery images
https://snipboard.io/M2Ogih.jpgHi.,
Navigate to the Portfolios > Select Portfolios > edit Portfolios page
Please refer : http://recordit.co/r5wzrayXHO
Thank you for help.
Next. how do I edit the side menus?
https://snipboard.io/bO8Ntn.jpgAnd how do I add a scrolling announcement on the homepage
Hi.,
Please navigate to the Pages > Facilities > edit Facilities Child page
Please refer : http://recordit.co/05fxhj3epI
I didn’t ask you how to edit the page. I ask you how to remove the sidebar menu on the facility pages
Hi.,
Please refer this : https://youtu.be/A-mUCdT3Rgk
contact 7 forms are not submitting. what can i do? you can visit
https://ncssodok.com.ng/contactto verify.
Hi,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
How do I globally change the font across the entire site?
Hi.,
Get into Admin Panel > Appearance > Customize > Typography Options
Please refer : http://docs.wedesignthemes.com/dt_articles/site-typography/
“Body typography” is not an option. Only headlines seem to be options. How to change the body font?
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
body { font-family: 'Raleway',sans-serif; font-weight: 500; font-style: normal; text-transform: none; text-align: unset; text-decoration: none; font-size: 16px; line-height: 30px; }
Note: You can change the value as per your need.
Thank you. Made that change, but it’s still forcing Raleway. Where to change to another font?
Hi.,
Please mail us your site credentials (WP access logins) along with font details immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
How do I remove the left and right padding (empty space) on pages on mobile? The content is not able to stretch 90% across the screen in width. Right now it is more like 65%.
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
Great. Email sent if you can get back to me soon!
How to enable sticky menu?
Hi.,
Please refer : http://recordit.co/NuBeLRdtif
How do you change the colors of each menu item?
Hi.,
Get into Dashboard > Appearance > Menu > Edit Menu > Choose Menu > Select .
Then click Edit option for the individual menu.
Please refer : https://prnt.sc/10lxaat
There is an option named as CSS Classes here you can give the color name.
Too much issues to login to your support site – now that I’m logged the purchase code doesn’t works. Can you help me?
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you
We look forward to helping you!
There is no way to interaction with author through their support system!
Hi Thomas.,
We have already sent an email with your login details of our forum. The login issues has been resolved. Please have a look at your email.
Regards., DesignThemes Support.
Removed.
Which LMS (Learning Management System ) plugin is working with your theme? Have any ideas regarding Learndash (https://www.learndash.com/) or LearnPress
Hi.,
Sorry, We have not tested our theme with any third party plugins like Learnpress other than the plugins listed in the themeforest page. So we cannot guarantee for that plugin to work with our theme.
Regards., DesignThemes Support.
Hi, Please inform do we have any html version of this template? Thanks
Hi.,
Sorry we don’t have the HTML Version for this theme.
but we have similar HTML Theme :
https://themeforest.net/item/kids-life-a-trendy-kids-html-template/8565477I need support but I forgot the pwd for themesupport and I cant reset my pwd as im not getting any email for resetting. Im trying this for past 3 days, please help, thanks
Hi.,
Please send your purchase code details to support@wedesignthemes.com . We get back to you.
Hi.,
Please refer the Video : http://recordit.co/Qu1jdyTraO
Theme Font options : http://docs.wedesignthemes.com/dt_articles/site-typography/
Theme Documentation : http://docs.wedesignthemes.com/pallikoodam-kids-school/
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
The installed theme is not showing the landing page as shown in your preview. Also, my dashboard says the WooCommerce plugin in this theme is outdated and that I need to contact the developer to provide me a version with an updated WooCommerce plugin.
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our
knowledgebase link for how to import the demo contents using the unyson
plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/
If still facing any of issues Please mail us your site credentials (WP
& FTP access logins) immediately via the right bottom form located @
http://themeforest.net/user/designthemesSo that, We import demo data for you.
Before sending your details please check your server requirements., Please
refer the below link for server requirements
http://wedesignthemes.com/support/knowledge-base/server-requirements/2) Woocommerce outdated file issue – Kindly,
mail us your site credentials immediately via the right bottom form located @
http://themeforest.net/user/designthemes So that, we can check your issues inyour end.
Regards., DesignThemes Support.
