107 comments found.
Our website address is: http://orubatechnology.com/ Opening slow loading sites. It gives an error in the images load. Loading actually. but also it gives errors. That was the first demo data. How can we solve?
Hi!
Please contact our team from support forum about that. We will need access to your admin panel and (if possible) ftp access to check this.
Thanks, ThemePlayers
Thanks
Hi!
Of course, we will add updated version of the plugin to the next release. If you don’t want to wait for that – please contact our support forum and we will send you files earlier.
Thanks, ThemePlayers
Hello, I know that my support has expired but after update wordpress to 4.6 my site is blank… How i can repair site? www.apticom.pl Thanks
Hi!
Do you still have problems with that? I can see that your website is loaded correctly, screenshot: here. In case of any additional issues with the theme feel free to contact us via email support@createit.p
Thanks, ThemePlayers
If I disable Preloader as instructed the page doesnt load. I have to turn preloader back on to see the site? Help
the site flashes and then all white if preloader is disabled
Hello!
Can you please contact our support team at http://createit.support/ with access to your website so we could check this? I can’t recreate this issue on our demo. Our team will gladly help you there.
Thanks, ThemePlayers
Hello team. Can you please advise me as to why this is in the bottom right footer of my client site at sajtc.com: Warning: addslashes() expects parameter 1 to be string, array given in /home/whistle3/public_html/spineandjointtreatmentcenter.com/wp-content/themes/panacea/framework/widgets/ctShortcodeWidget.class.php on line 68
Hi!
It’s just a warning, so it should not affect how the website is working. You can hide it via wp-config.php by disabling debug mode or contact our support support@createit.pl so we could solve this for you (we would probably need test access to website for that).
Thanks, ThemePlayers
Some of our Posts disappeared from the Dashboard-->Posts after we upgraded to the latest version of Panacea. The posts still published and accessible through the website front-end but we are unable to edit them or view them from Dashboard—>Posts…Any Solution?
Hi There!
First, please check for plugins conflicts (deactivate installed plugins one by one and check if issue persists after each deactivation). Second – if you are using some security software/ftp mode/plugin – try to whitelist your wordpress pages – maybe posts are blocked by some antivirus. If none of these help – please contact our support support@createit.pl with test access to your dashboard, so we could check this.
Thanks, ThemePlayers
We have provided access to the website, and followed your instruction but the problem has never been fixed. Also the person handling the case doesn’t seem to understand WordPress.
Hi Ahmad!
From what I can see in your support ticket, our support team checked the problem with editing posts directly on your website and it looks like they managed to access posts and edit them via Dashboard (according to your initial message: “posts still published and accessible through the website front-end but we are unable to edit them or view them from Dashboard”). They even provided a screenshot from dashboard from your website of a post in edition mode. If you have more specific issue (like only one post can’t be edited or only specific data can’t be updated) – that would help a lot if you could provide more detailed and specific info.
Thanks, ThemePlayers
I have sent you the screenshot…we have 174 posts live and published, accessible from the website front-end, the WordPress Dashboard is displaying only 20 posts divided on 4 pages…I can not see the rest of my posts under the Dashboard or be able to edit them…Also nobody sent me any screenshots!!! I have sent you the admin access again for one last time!
The only solution I managed to find is to return back to the old version of your theme, this fixes the issue, so that’s also a proof that your new update is buggy!
Hi!
Thank you for sending the screenshots, we’re investigating the problem. Our support will get back to you as soon as possible.
Thanks, ThemePlayers
I gave you all access and patience and you have failed in solving the problem!!!
We need a refund for the amount we paid on this theme!
Hi!
You can request refund here: https://themeforest.net/refund_requests/new Thanks, ThemePlayers
Refund our money!
Hi!
As we mentioned above – you need to first request a refund (above you will find a link to refund form). It’s technically not possible for us to refund your money without this request. All payments and refunds are handled by Envato system. Here you can read more about it: Can I get refund?
Thanks, ThemePlayers
We already submitted this refund request several day ago!!!
Did you use the refund form I linked above and get the confirmation email that request was received and will be processed? Unfortunately our refund list is empty, we don’t have any requests from you. I will contact Envato team – maybe they got some support request from you and can help here.
Thanks, ThemePlayers
I’ve just received info from Envato team that they also didn’t get any request from them, so feel free to contact Envato Customer’s Help for the assistance: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
I am going to follow this to the end with you, I have just submitted another refund request!
I purchased this theme and looking forward to working with it. The ThemeForest page says it comes with a LayerSliderWP license but I can’t seem to find the license key for the plugin – only found the theme license. Where can I find the LayerSliderWP license key?
Hi!
Layerslider plugin can be found in vendor folder. However please note that by purchasing our theme you don’t purchase individual license for a bundled plugins. You just don’t need a separate license to use a bundled plugin as part of the theme it was bundled with.
Thanks, ThemePlayers
The version of LaySlider (2 years old now) that came with my Panacea purchase has known security vulnerabilities. These security issues have been patched in later versions. Would it be possible to get the latest version that has all the known issues fixed?
Of course! Sorry for not updating the plugin in last theme release! We will include the latest version of layer slider in next Panacea update. In meantime – please just send us email to support@createit.pl and we will provide you with new package of layer slider.
Thanks, ThemePlayers
