Hi there!

It’s supported Currently we’re testing if everything works as it should with the latest WordPress version. Please note though, that content is built with shortcodes, not visual builder.

Thanks ThemePlayers

Hi!

Panacea WP is not supporting the plugin which means that we never tested Elementor with our theme and it wouldn’t be possible to use Panacea’s custom elements via Elementor.

Thanks, ThemePlayers

Hi!

Apologize for the inconvenience! We should be able to provide a new version of Panacea on Envato Market this week. If you can’t wait, feel free to contact our Support Team via support@createit.com or https://createit.support. They will send you the updated version compatible with the latest WordPress.

Thanks, ThemePlayers

Hi!

Yes, we are planning on releasing an updated version of this theme. Hopefully, the new version will be available soon on the market.

Thanks, ThemePlayers

Hi!

Scrolling events require some javascript, so please use the ‘Custom Javascript’ field in Appearance > Theme Options > Code and insert there the following code:

jQuery(window).scroll(function () {
    if (jQuery(this).scrollTop() > 0) {
        jQuery('.brand').hide();
    } else {
        jQuery('.brand').show();
    }

});

It should resolve the issue.

Thanks, ThemePlayers

Hey, i did that but is still appear!

Thanks

Hi!

Can you please contact our support with URL to your website so we could check this? The code works with default panacea setup on my test site, but maybe it can conflict with some plugin that you are using. You can reach support via https://createit.support or support@createit.pl

Thanks, ThemePlayers

Hi!

Please note that by purchasing our theme you don’t purchase individual licenses for all bundled plugins. You don’t need a separate license to use a bundled plugin as part of the theme it was bundled with. However of course if you are trying to use some additional paid functionalities of the plugin you would need individual license of it. If you have some other problems with the slider – for example you are not able to setup it correctly – please contact our support at support@createit.pl or https://createit.support/ so we could help you with that.

Thanks, ThemePlayers

Hi!

Yes, sure. It’s also tested with the latest WordPress version, so should work without any issues.

Thanks, ThemePlayers

The problem appears to be that the single product page is taking on the page template for a blog post. Do you know how to fix that within Panacea?

I think it will require some changes in product template. If you arrange the content in two columns (one column for images, another one for product information should, like this: http://prntscr.com/kma13w) it should help a lot. Here – you can find documentation on how to edit template structure: https://docs.woocommerce.com/document/template-structure/ In case you need some help with simple CSS adjustments – feel free to contact our support team via https://createit.support Guys will be more than happy to help you there.

Thanks, ThemePlayers

Yeah that’s what I thought. Thanks for the prompt reply

Hi!

Layerslider plugin can be found in vendor folder. However please note that by purchasing our theme you don’t purchase individual license for a bundled plugins. You just don’t need a separate license to use a bundled plugin as part of the theme it was bundled with.

Thanks, ThemePlayers

The version of LaySlider (2 years old now) that came with my Panacea purchase has known security vulnerabilities. These security issues have been patched in later versions. Would it be possible to get the latest version that has all the known issues fixed?

Of course! Sorry for not updating the plugin in last theme release! We will include the latest version of layer slider in next Panacea update. In meantime – please just send us email to support@createit.pl and we will provide you with new package of layer slider.

Thanks, ThemePlayers

I’ve just received info from Envato team that they also didn’t get any request from them, so feel free to contact Envato Customer’s Help for the assistance: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

I am going to follow this to the end with you, I have just submitted another refund request!

I’ve accepted your refund request. Please don’t hesitate to let me know if there is anything else I can help you with.

Thanks, ThemePlayers

Hi!

It’s just a warning, so it should not affect how the website is working. You can hide it via wp-config.php by disabling debug mode or contact our support support@createit.pl so we could solve this for you (we would probably need test access to website for that).

Thanks, ThemePlayers

the site flashes and then all white if preloader is disabled

Hello!

Can you please contact our support team at http://createit.support/ with access to your website so we could check this? I can’t recreate this issue on our demo. Our team will gladly help you there.

Thanks, ThemePlayers

Hi!

Do you still have problems with that? I can see that your website is loaded correctly, screenshot: here. In case of any additional issues with the theme feel free to contact us via email support@createit.p

Thanks, ThemePlayers

Hi!

Of course, we will add updated version of the plugin to the next release. If you don’t want to wait for that – please contact our support forum and we will send you files earlier.

Thanks, ThemePlayers

Hi!

Please contact our team from support forum about that. We will need access to your admin panel and (if possible) ftp access to check this.

Thanks, ThemePlayers

Hi!

Can you please contact our team from support forum so we could check this? Guys will be more than happy to help you with the API key update.

Thanks, ThemePlayers

How do I choose version.

view ONEPAGER

OR

view MULT?PAGER

There are two demo import options, so you can import content for onepager or for multipage version.

Thanks, ThemePlayers

Page gives the error. “Missing api key map error” Key bought. but where I wrote. How can I solve.

Hi!

It should work without any issues. If you have some problems with the theme – feel free to contact our team from support forum so we could help you.

Thanks, ThemePlayers

Hi!

This demo element is a logo, and as you can see it’s a JPG file. It can be edited via Photoshop or other graphic software and the reuploaded instead of the current panacea.jpg file.

Thanks, ThemePlayers

HI, thank you very much! One more question. The google map works only when the website address is HTTP://mysite.com , but when the site address is secure httpS://mysite.com the google map doesn’t work at all It shows a blank space on the website. How can I fix this, as right now I had to turn off the ssl certificate :((.

Hi!

Can you please contact our team from support forum with access to your website so we could check this? Guys will be more than happy to help you there.

Thanks, ThemePlayers

Sorry about it, just another thing. When I have a parallax image right under the menus when I scroll down I usually stucks overs the middle, and you can see the line where begins the image. (Allways talking about the products or works item page) I attach an image, so you can see what I mean. Does it happen to anybody else? Thanks everybody. https://dl.dropboxusercontent.com/u/826347/ARDStudio/pantallasso-cereals.jpg

Hi!

Please contact our team from support forum with access to your website, so we could check this. Guys will gladly help you there.

Thanks, ThemePlayers