ThemePlayers

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107 comments found.

Our website address is: http://orubatechnology.com/ Opening slow loading sites. It gives an error in the images load. Loading actually. but also it gives errors. That was the first demo data. How can we solve?

Hi!

Please contact our team from support forum about that. We will need access to your admin panel and (if possible) ftp access to check this.

Thanks, ThemePlayers

Hi there, just a quick question: Will you add an updated version of layer slider soon? There seems to be a vulnerability in the older versions. https://wpvulndb.com/vulnerabilities/7153

Thanks

Hi!

Of course, we will add updated version of the plugin to the next release. If you don’t want to wait for that – please contact our support forum and we will send you files earlier.

Thanks, ThemePlayers

Hello, I know that my support has expired but after update wordpress to 4.6 my site is blank… How i can repair site? www.apticom.pl Thanks

Hi!

Do you still have problems with that? I can see that your website is loaded correctly, screenshot: here. In case of any additional issues with the theme feel free to contact us via email support@createit.p

Thanks, ThemePlayers

If I disable Preloader as instructed the page doesnt load. I have to turn preloader back on to see the site? Help

the site flashes and then all white if preloader is disabled

Hello!

Can you please contact our support team at http://createit.support/ with access to your website so we could check this? I can’t recreate this issue on our demo. Our team will gladly help you there.

Thanks, ThemePlayers

Hello team. Can you please advise me as to why this is in the bottom right footer of my client site at sajtc.com: Warning: addslashes() expects parameter 1 to be string, array given in /home/whistle3/public_html/spineandjointtreatmentcenter.com/wp-content/themes/panacea/framework/widgets/ctShortcodeWidget.class.php on line 68

Hi!

It’s just a warning, so it should not affect how the website is working. You can hide it via wp-config.php by disabling debug mode or contact our support support@createit.pl so we could solve this for you (we would probably need test access to website for that).

Thanks, ThemePlayers

Some of our Posts disappeared from the Dashboard-->Posts after we upgraded to the latest version of Panacea. The posts still published and accessible through the website front-end but we are unable to edit them or view them from Dashboard—>Posts…Any Solution?

Did you use the refund form I linked above and get the confirmation email that request was received and will be processed? Unfortunately our refund list is empty, we don’t have any requests from you. I will contact Envato team – maybe they got some support request from you and can help here.

Thanks, ThemePlayers

I’ve just received info from Envato team that they also didn’t get any request from them, so feel free to contact Envato Customer’s Help for the assistance: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us

I am going to follow this to the end with you, I have just submitted another refund request!

I purchased this theme and looking forward to working with it. The ThemeForest page says it comes with a LayerSliderWP license but I can’t seem to find the license key for the plugin – only found the theme license. Where can I find the LayerSliderWP license key?

Hi!

Layerslider plugin can be found in vendor folder. However please note that by purchasing our theme you don’t purchase individual license for a bundled plugins. You just don’t need a separate license to use a bundled plugin as part of the theme it was bundled with.

Thanks, ThemePlayers

The version of LaySlider (2 years old now) that came with my Panacea purchase has known security vulnerabilities. These security issues have been patched in later versions. Would it be possible to get the latest version that has all the known issues fixed?

Of course! Sorry for not updating the plugin in last theme release! We will include the latest version of layer slider in next Panacea update. In meantime – please just send us email to support@createit.pl and we will provide you with new package of layer slider.

Thanks, ThemePlayers

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