Hello,

The theme should work correctly with latest version of WPBakery, however, it is a good practice to create a backup version of your website before any major update, in the event something unexpected occurs during the update process.

If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello, I just updated WPBakery, everything seems to be working fine. Kind regards.

Hello,

Your purchase code was registered on the domain where the theme wasn’t used. We have deregistered the purchase code for you. You should be able to register the theme now.

You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.

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Hi there,

It will work with the latest version of WP and when it comes to WooCOmmerce, you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.

Thanks for understanding.

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Hello,

Thank you for reaching us!

We have deregistered the purchase code for you. You should be able to register the theme now.

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multilingual support?

Hi there,

Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.

And when it comes to Multi language you should know that all our themes are fully supported with WPL plugin for multi language purpose so please check this article here.

We hope this helped and let us know if you have any additional questions.

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Hi there,

Thanks for taking an interest! The theme will work with the latest version of WordPress and it will be updated as soon as possible where the compatibility will be added to the change log.

Thanks for understanding and your patience. Also, we are available for any additional questions you might have.

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Hi there,

Thanks for taking an interest! Yes, you always have an option to import the demo content for any of our themes.

Do let us know if you have any additional questions.

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Hello,

Thank you for reaching us!

Latest version of the theme is compatible with PHP 8.

Please check if you have updated the theme and its plugins to the latest version listed in change log.

If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.

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Hello,

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.

The compatibility with block-based widgets (added in WordPress 5.8) was included in theme updates so theme should work correctly on latest version of WordPress.

If you need any assistance with the theme or latest version of bundled plugins you can always submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hi there,

Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

Thanks for writing in! It will for sure be updated, we do not have any ETA for the moment and you should know that if you have any issues or need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hi,

You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Hello,

There is an option in “Product List” settings to display category (please see screenshot). The category will then be shown under title as shown in screenshot.

Do let us know if you have any additional questions.

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Hello,

Unfortunately, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and assist you.

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Hi there,

Thanks for writing in!

Elements page is probably set to be parent page for your Shop Online page under Page Attributes tab for your shop page. So remove parent page from there and it should be alright.

In case you need further assistance, you are more than welcome to submit a request at our help center and our support team will be happy to help. To submit a ticket please follow instructions from this – article .

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Hi there,

Thanks for writing in! Please note that our support team’s usual response time is within 24h but once we check we do see that your request has been answered, so if you need any further assistance please continue the conversation with our support team.

Thank you.

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Hi there,

Please check the Logo settings on that page, possible the logo has been uploaded in the Home page settings which will overwrite the Global theme options.

We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.

Thanks.

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Cool, thanks. Solved

Hi there,

We are glad that it’s solved. You’re welcome.

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