58 comments found.
hi, theme support bilingual? I want to use Arabic and English
support with loco plugin
Hello, I purchased your panda theme licensed from envatoelements. When I imported the demo pages, I noticed that the images and icons were not transferred. I read on your website that I can request these from you. Could you please send me these xd files and help me how to install them? If you want, I can send you my envatoelements theme license and token information.
Hello,
Thank you for contacting us!
Any difficulties with the demo data import are usually connected with the server configurations. They should meet the theme requirements – https://panda.axiomthemes.com/doc/#installation_theme_requirements According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to obtain support, please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/
Regards.
In WP dashboard it says new version 1.10.0 is available. But it will not update. Will it be available here soon or somewhere else I can get it?
Hello,
Thank you for contacting us!
Feel free to use Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard. Please review this guide: https://panda.axiomthemes.com/doc/#installation_theme_update
The latest version of the theme will be available on TF shortly.
Regards.
Hi 
Where i can edit the tag “services” of link https://domain.com/services/ ? I would edit in “https://domain.com/servizi/” . What file php is it?
Thank you!
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks in advance.
Hi, how can i edit the logo that appear when i click on search button? On documentation i can’t find it. Thanks
Hello,
Thanks for reaching out to us!
By default, the header logo settings can be adjusted in Appearance > Customize > Logo & Site Identity. However, you can specify the logo in your header Layout using the Elementor Layouts: Logo widget (ThemeREX Addons Layouts group).
Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hi, how can i translate the theme? I’ve tried with loco translate, with poedit, i’ve tried to edit the original pot file, but the phrase that i’ve tested doesn’t change. there aren’t other strings with the same phrase.
Thank you
Hello,
Thank you for contacting us!
You can translate the theme using the theme language file – https://panda.axiomthemes.com/doc/#theme_translation Some strings are located in ThemeREX Addons plugin. Please generate .po and .mo files according to your language. The file names should look like this: trx_addons-xx_XX.po and trx_addons-xx_XX.mo, where xx_XX is your language code. Here is the video tutorial: https://youtu.be/4e6KUAAdQOE
You may also check this article for detailed instructions – https://themerex.net/wp/how-to-translate-a-wordpress-theme-using-pot-language-file/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hi, i would like edit the page name “All Portfolio items”, it’s this: https://panda.axiomthemes.com/portfolio/ . How can i do this?
I also would like change the style of the same page such as https://panda.axiomthemes.com/grid-project-details/, but i don’t undertand how.
Thanks
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Hi we are trying to place a ticket on your support plataform but we’re getting this error “403: Item is not found on the validation server! If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/" and can’t submit the ticket. Is there another way to contact your support?
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
I have issue with my website, as the following screenshoot this code start to show in my footer after the latest ThemeREX addons update
https://privatebin.support-tools.com/?67dfb156b3f7bd03#7SGbMHNpJbjPvaGhL9mgCc7NH6tjaSZnj9+3aS9m4yQ=Hello,
Thank you for getting in touch with us!
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hello the site logo will not update. How to change the main site logo? Thanks
Hello,
Thank you for reaching out to us! The logo image is uploaded in Customize -> Logo and Site Identity. You should also check if the logo image is uploaded in the header layout. Please edit the page header with Elementor: https://prnt.sc/-IMlfDS3ZkN2
If you still have issues, please submit a support ticket at https://themerex.net/support. Our tech support team will be glad to assist you!
Regards
Hi, what theme is this built on? Thanks
Hello,
Thank you for getting in touch with us!
The demo website https://panda.axiomthemes.com is built with Panda theme https://themeforest.net/item/panda-creative-marketing-agency-seo-wordpress-theme/35118685
Regards.
Hi is it possible to have your portfolio section without having the theme?
or for instance https://panda.axiomthemes.com/grid-wide-overlay-dark/
also what theme is this running on?
Hello,
Thanks for reaching out to us!
The portfolio section you need is included in our Panda theme. You can easily use it for your website and delete any pages that you don’t require.
Once you purchase the theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme-related questions you might have.
Regards.
Hi just install your theme, which on the description says it has Slider Revolution plugin, but it doens’t appear on the plugins folder. Also we already work with Qwrey and if we log in your support using the account we already have the only Product that appears for us to choose is all the Qwery licences we have with you, Panda doens’t appear, so how can we place a ticket?
Hello,
Thank you for contacting us!
The theme includes Elementor widget that lets you insert the Swiper Slider and ElastiStack – https://panda.axiomthemes.com/doc/#shortcodes_settings_slider The package does not contain Revolution Slider. We deeply apologize for the inconvenience caused. We have already removed the notice of Revolution Slider to avoid any kind of misunderstanding.
To submit a ticket at https://themerex.net/support/ please use your Panda purchase code – https://prnt.sc/UX0fsSoewL5c
Regards.
Hi, how did you achieve this https://panda.axiomthemes.com/portfolio/informative-ad/ ? Is it a plugin or? I really like it
Hello,
Thank you for your interest in our theme!
The single portfolio page is faciliated with custom post type that is a part of the ThemeREX Addons core plugin, and you can use it after the plugin activation. For more information, please follow https://panda.axiomthemes.com/doc/#custom_post_types
Regards.
Where can i find this plugin? Thanks
I bought the theme and did install it, but decided to do a fresh WP installation and reinstall the theme. Now I can’t activate it. I opened a ticket on the support site 3 days a go and still no answer. I need the theme I purchased to work ASAP. Thank you
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab – https://panda.axiomthemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in ticket reply as it was submitted at the weekend. Your support ticket has been replied to. Please review it at https://support.themerex.net/ticket/81049
Regards.
Theme update on Wordpress to version 1.6.0. not working
Hello,
Thank you for contacting us!
The theme should be updated to the version 1.6.0 withThemerex Updater plugin directly in the Dashboard. Please review this guide: https://panda.axiomthemes.com/doc/#installation_theme_update
In case you experience any difficulties in this matter, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body.
Regards.
I wanted to try your theme on envato elements, but the licenses are giving an error, how to solve it?
Hello,
Thank you for contacting us!
Please ensure that you have entered Envato Elements Token under WP Dashboard > Theme Panel > Theme Dashboard > General tab. Here is the guide on how to create Envato Elements Token: https://themerex.net/wp/how-to-activate-the-theme-using-envato-elements-token/
If you still have issues, you may submit a ticket using option “Pre-sales question” at https://themerex.net/support/
Regads.
I know I saw it but it doesn’t accept the license.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. Please submit a ticket with the name of the theme to category “Pre-sales Question” at https://themerex.net/support/ and describe your issue. Our Team will check it.
Regards.
Hi, I would like to kindly ask you:
1. Is it possible to change the fonts (titles etc.)? 2. Is it possible to switch off the waves (graphics on some parts)? 3. Is it possible to change the colors (menu etc.)? 4. On this page – behind the picture: is it possible to switch off the flower or to replace it with my own? 5. Is it possible to have sticky main menu? 6. Is it possible to add my own next buttons similar to yours Lets talk? 7. Is it possible to have one more line of links or text above the main menu?
Thank you
Hello,
We appreciate your interest in our theme!
1) Sure. The theme enables you to use both Google Fonts and custom fonts in your design: https://panda.axiomthemes.com/doc/#customizer_settings_fonts2) Yes, it’s possible. These dividers are created using default Elementor “Shape Divider” functionality.
You may change the color, height and width of the wavy element. Also, deactivate it where you don’t need that.
https://panda.axiomthemes.com/doc/#homepage_settings_wavy_elements 3) The theme includes color scheme editor, so you may easily change the colors (including menu): https://panda.axiomthemes.com/doc/#customizer_settings_color_scheme4) Please provide us with page URL where flower image is located. Screenshot also may be helpful.
5) Sure, you may enable a sticky header: https://www.youtube.com/watch?v=_okSp4Rw9LI6), 7) Yes. The header in theme is implemented via Layouts feature and is fully customizable with Elementor. You may add buttons, text, liked titles anywhere your header layout
https://panda.axiomthemes.com/doc/#layouts Thank you.Suddenly my theme is deactivated and I have to ‘renew’ my support license to get this fixed. This is something that I didn’t break, and now I have to pay to fix it.
The license is activated on another site which is impossible. Now it’s impossible to update the site, without paying for a new support license. That doesn’t seem very customer friendly..
Hello,
Thank you for contacting us!
There is no need to renew the support for using the theme. The license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab – https://panda.axiomthemes.com/doc/#domain_disconnection
We have manually disconnected the license this time. Please activate the theme again. If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
The PANDA theme matches perfectly with our need and ThemeREX Support provided us an amazing support to deploy our website. Thank you
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team