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in your demo the post title is stylized and includes bold and italic components.
Did you add any bold and italic tags in the titles? This is not done automatically, you should insert them. Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com
ah ha!!! Thanks..
Hi, Is there a way to make the view tab bigger?
For any questions regarding our themes – please submit a ticket on our help desk: http://support.touchsize.com
Good day. I just bought your theme a couple of hours ago. i have since tried to install the theme, but cant get it to look like the sample template on your site. please can you assist me to make it look like the demo site, as i am a newbie in wordpress. Thanks and will be waiting to hear from you
Try to install the demo data do your website or follow the tutorials available on our youtube channel. Also, if you need help with the themes – please submit a ticket on our help desk. http://support.touchsize.com
Hi, I have been able to install the theme, but there is something i want. I want the blog post to also show Authors(Like Posted by “Author name, date and how many likes”) for each post. Please how do i do this?
Please submit a ticket on our help desk, the guys from support will assist: http://support.touchsize.com
my main header categories are not showing up on mobile version or tablet version. someone please help for pandella theme
Please submit a ticket on our help desk and the guys from support will assist. http://support.touchsize.com
I am interested in buying either Esquise or Pandella. I have looked through all of the documentation and I am having difficulty determining what the actual differences are between them. From what I have read Esquise is one of your most popular themes. Could you possibly offer an explanation of their actual functional differences?
Also, Is there a particular reason why there is no instagram option available for the social icons or social sharing?
I am interested in buying either Esquise or Pandella. I have looked through all of the documentation and I am having difficulty determining what the actual differences are between them. From what I have read Esquise is one of your most popular themes. Could you possibly offer an explanation as to what their actual functional differences are (aside from magazine vs. lifestyle blog)?
Thank you in advance.
Both themes are actually good. Pandella is a newer product and has a different style. It is actually most down to styling, and options might be more here. Still, both are excellent themes
Ok – so possibly more options available in Pandella. What about my instagram question as that relates to both themes? Thanks.
Regarding on the instagram share, we just did not include them If you really want it, it can be added there
Hi! Do you have a Preview Live Customizer?
We have a drag and drop layout builder which let’s you build your own layouts with ease
How can I deactivate the Author Box on pages?
Try to disable it from the Single post tab (Theme Options panel). Please submit a ticket on our help desk and the support team will check it out. http://support.touchsize.com
Is the template translated in French language (I’m from France) ?
Thank you in advance.
By default the theme comes with English translation but it’s easy to translate it to any language as we are providing the fully localized theme. If you need help, our support staff can assist with that.
Hello, I have some questions before I buy the theme.
1) Is it possible to set a fullwidth slider in the header of the homepage?
2) Is it possible to place the instagram carousel under the footer?
3) Is it possible to set just a central column without sidebars?
1. Yes, you can set fullwidth sliders directly in the header, footer or on the pages.
2. You can add an instagram sidebar below, above or in the footer. So yes, this is achievable. You can also use different instagram widgets and plugins (some) if you want to.
3. Sure, you can disable sidebars if you don’t need them. These are optional.
Hope this helps. Let us know if you need anything else.
Where do i translate “Read More” text when i hover mouse over post images? To be more precise, the text position is just below social media icons. Thanks!
The translation should work with any translation plugin. If you encounter any problems there, please submit a ticket on our help desk and the support staff will assist.
Hi Guys! My main menu at top of my page split in two lines when i resize de browser. Is there a way to avoid this turning it into mobile menu before split in two lines? Thanks!
Please submit a ticket on our help desk and the support staff will assist. http://help.touchsize.com
Pandella theme does NOT display nice on mobile devices. Images and forms are cut out and are displayed partially. The look form mobile like you are looking at the page from the computer screen and cannot squeeze it into a mobile screen. Awful.
My giveaway entry forms are not displayed fully.
Comments area is a mess and hard to locate and comment on.
Do you have any fixes to that?
When checking for mobile-friendly, the response is that my blog is mobile-friendly. However, my users and myself do not get the right view of the posts or experience a nice look for the blog from the mobile devices.
Please advise what may be wrong.
We recently went through the archives and found your website and inspected it – you have custom CSS used on your website which breaks the responsiveness of the theme.
Please check the original theme demo and check how the articles look there. Here is a screenshot with a part of the custom CSS which you added, some of it breaking the themes responsiveness: http://prntscr.com/hzelu0
For more information please submit a ticket on our support desk.
P.S. Setting a bad rating to the theme for custom CSS that you added doesn’t seem fair to us.
My site all of a sudden started having issues displaying on Mobile devices. Our hosting said it might be an issue with Pandella and the latest version of Wordpress, is that the case?
There are no known issues with any WordPress versions for this theme. Try to disable the plugins you have activated and clear the cache. If you need further assistance please write us on our help desk: http://help.touchsize.com
Having an issues again – this time our hosting says it seems to be Pandella is not compatible with the latest PHP versions?
The theme works fine with PHP 5.6+ Our demo servers are running PHP7, so make sure you are running the latest version of the theme and keep it updated. If you need anything else, please contact our support staff: http://help.touchsize.com
While you say that Pandella is optimized for Gutenburg the reality of it is, it is not. With the latest versión of WP and todays update from Pandella if you do not have classic editor plugin installed and activated you cannot see any of the them functions at all. All you see is the crap from Gutenberg so don’t know why the them would say “Gutenberg Optimized”
Please make sure you clear your cache after the update. The update from yesterday made sure that Pandella works fine with WP5.0 even without the Classic Editor. If you get any issues, please contact our support staff and they will assist: http://help.touchsize.com/submit-ticket/
Yes it is definitely broken, I can no longer use the builder it is gone even the upcode icon with special options is gone unless I reactivase the classic and then the builder is still gone for everything new and old pages and posts are just gutenberg single clock jiberish.
So tried to contact support but my “support expired” and I am not gonna renew it to fix something that the developer broke.
After update backend is no longer working.
New Pages or Posts can no longer use the builder (used to say toggle between) no longer.
Existing Pages and Posts no longer have the option to toggle between builder and actually are now a mix of gutenberg and touchsize.
image and text at the top followed by All in One SEO then followed by the touchsize built area.
Without the classic editor plugin nothing works With the classic editor instalen only see the little touchsize icon to insert galleries and stuff. before the update all was fine with the classic editor plugin installed now.
Not. Yes I cleared the cache and tried in different browser and other computers. Thanks for responding to the comment.
Don\’t have premium support but I imagen this is something you will help with since the update is what is causing the issue.
Definately don’t recommend it at this time.
Most probably this could be an issue of your system/setup. Here is a video with latest Pandella version, latest (alpha WP version) showing and working like it should: https://www.dropbox.com/s/ddw0a8oh9qt93ss/Screen%20Recording%202019-02-09%20at%2012.55.46.mov?dl=0
The theme update has nothing to do with this, this is caused by the update to WP5.0+ actually. The update was released to offer the possibility to work with the theme normally (as you can see in the demo).
Hi there – trying to update this theme but keep getting an error no matter which way I try it: “Download failed. A valid URL was not provided”.
Please check out this article: https://help.touchsize.com/knowledgebase/i-am-getting-the-download-failed-a-valid-url-was-not-provided-error-on-update/
I’ve installed the theme and I put the correct purchase code and saved. I got Success notification but after reload admin panel I still see the Activation needed notification…
Please submit a ticket on our help desk and the support staff will assist: https://help.touchsize.com/
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