27 comments found.
I have some issue with the theme because all of the home page demo are different as appears. The support contact is not in use and stay in a page download progress for a long time with nothing display
Hello,
Thanks for reaching out to us!
Could you please submit a ticket at https://support.themerex.net/ and give us a link and temp access to your site, so we could take a look? Our support will handle this as soon as possible.
Alternatively, you may submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
I have the problem that ThemeREX Addons 1.6.53.2 is not working with Elementor Version 3.6.6. Downgrading to Elementor Version 3.5.6 works ok. How can I fix this?
is the partiso theme compatible with elementor pro?
Hi your page for Partiso says the theme has not been updated since 12 March 20. Is that correct or have you updated the theme more recently?
Thanks! Paula
Hello Paula,
Thank you for your interest in our theme!
It is correct. Please note that the theme includes Themerex Updater plugin allowing you to update the theme and all bundled plugins directly in the Dashboard. Please review the detailed instructions: http://partiso.axiomthemes.com/doc/#installation_theme_update
Currently, we are planning a new release. But the testing process will take some time.Please note that the template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
Welcome to Partiso v.1.1.3 NOT ACTIVATED Thank you for your awesome taste and choosing our theme!
Please activate your copy of the theme in order to get access to plugins, demo content, support and updates
Activate Your Theme and Support Account Name: Your name E-mail: Your e-mail Purchase code *
Hello,
Thank you for contacting us!
Please ensure that you have installed the updated version of ThemeRex Addons plugin under Appearance > Intall plugins.
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, anyone here knows where can i see the preview of this theme? I am trying to see but the preview url says is not working.
Hello,
Thank you for contacting us!
The issue with the Preview is not replicated on our side. Please clear the cache and cookies in your browser and try again – https://prnt.sc/vkwnpw
Also, you can check the demo version of the theme at http://partiso.axiomthemes.com/
Regards.
I have built a website using your theme back in June, and since then the website was hacked two times. When trying to access the website the following message appears: Error establishing a database connection Also been notified from Wordpress with the message: Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email. Is there any known security treat and pls instruct how to overcome it.
Hello,
Thank you for contacting us!
Your support ticket has been updated. Please find the solution at https://support.themerex.net/ticket/25111
Regards.
helllo, i purchsed your theme from envato elements, when i download and install it in wordpress and activate it, it prompts me to download themerex addons plugin which i do, when i click activate, it takes some time and brings me and error This site can’t be reachedThe connection was reset. i was using it on wampserver. what is the problem
Hello,
Thank you for contacting us!
The theme has been tested on multiple servers and is fully functional.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/
Regards.
new update site brocken: En este caso WordPress capturó un error en el plugins ThemeREX Addons.
Hello,
Thank you for choosing our theme!
Please remove your current version of the plugin and follow the prompt to install it again.
If the issue persists, please submit a ticket at https://themerex.net/support/ – choose “Presale questions” category, it doesn’t require support renewal. Our Tech support will check it and provide you with further assistance.
Regards.
So I just installed your theme and imported all demo content to give it a test, how do you get the nav bar on the homepage? I created a test menu and added it to main nav but the default homepage doesn’t show navigation above header?
Hi,
Technical support for the themes purchased on Envato Market is provided via ticket system at https://themerex.net/support/.
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/
Regards.
Hi there, can Stripe be used for the donations feature or only PayPal?
Hi,
Thank you for your interest in our theme!
The theme is bundled with GiveWP donation plugin (free version). Give comes with PayPal Standard, Test Donations, and Offline Donations in the free plugin. More payment gateways (including Stripe) are available in PRO version.
Regards.
Great thank you for your quick reply!
Hi, I was considering purchasing this theme and it looks like the Homepage 3 version is misaligned on both Firefox and Chrome. Is this going to be an issue?
Hello,
Thank you for your interest in our theme!
Please take my apologies for delayed reply, we do not work at weekends.
We have checked Home 3 in both Firefox and Chrome browsers and didn’t find any issue. Could you please specify the browser version and device you are using? Thank you
Regards.
Further down on the page for Homepage 3 where it says, “Choose a New Direction,” the text is cut off and misaligned on the page. Actually most of the page is misaligned. Here’s a screenshot of what it looks like on Chrome and Firefox: https://imgur.com/a/iJwN3o5
When I zoom out once, it seems to align properly. Not sure why it’s doing that but that’s what I’m seeing on my end. Please advise when this will be fixed. Thanks.
Hello,
Could you please specify the device you are using? There’s no issue on our end – http://prntscr.com/qr57vn , so it looks as it happens on specific devices only. Thank you
Regards.
Hi, I’m seeing this on the latest versions of Chrome and Firefox on a MacBook Pro with the latest OSX version.
Looks fixed now! Thank you!
I am really TIRED of seeing ERRORS in this theme, the AMOUNT OF FAULTS that it has is incredible, if you modify some of the color in one place, it returns to the default color in ALL the site, I just discovered that if I change the translation of the site, the site is all set in BOXED and MANY SECTIONS DISAPPEAR, this theme is a GREAT PROBLEM FOR ME, I don’t know what else to do is a real shame.
Hello,
We are much concerned about your comment as it is not clear what issues you faced. Color scheme editor is fully customizable and works properly. Making changes in language .po and .mo files cannot affect the website layout too and remove the elements.
Please provide your valid WordPress login details in the ticket and our support team will check what causes the problem.
Regards.
I am loading in the part that says ISSUES in Spanish we would use it as PROJECTS, I wanted to know if there is a way to change the ISSUES by PROJECTS in the address, and if you can DISABLE THE LOADER of the rotating squares ,.
Hello,
Thank you for choosing our theme!
You can disable preloader under Theme panel > ThemeREX addons > General.
Please submit a ticket at https://axiom.ticksy.com/ and our support team will provide you with instructions on changing post slug.
Regards.
greath! thanks!
since I am using this theme, ... I have discovered that it is the SLOWEST of all those I use, ... in the same hosting I have much heavier themes like the IMPREZA and they respond 400% FASTER, ... deactivated the PRE LOADER because that slows down even more the load of the site, ... I bought the WP ROCKET PREMIUM to try to accelerate it more, ... but the theme is VERY SLOW! I think they must IMPROVE the speed of loading the site in an URGENT way.
another ERROR that has the site, .. is every change you make in the theme options, .. the COLORS are returned to the DEFAULT version, ..... RED, ... and you have to do ALL the work again to reconfigure the COLORS.
Hello,
Our support team has checked your website and didn’t find any issues with the color scheme. Please check your ticket, and reply back there to continue conversation with our support operator. Thank you
Loading speed depends on many factors, including server configuration, activated plugins and content (image optimization is necessary as it slows down the website – http://prntscr.com/oitldj)
Regards.
I sent in a support ticket. This theme is very difficult to use, unlike many others I’ve used. I can’t even edit the homepage. When I click on the pencil, nothing happens. I’m beyond frustrated.
Hello,
Thank you for choosing our theme!
Your ticket has been answered, please check it.
Regards.
I can not edit the icons, by clicking on the pencil, the sidebar appears EMPTY and I can not edit it in any way. https://ibb.co/rws0WJC
the buttons also will not let me edit https://ibb.co/whh7N9L
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
Please provide the link to your website and WordPress login details at https://axiom.ticksy.com/ and our support team will provide you with further assistance.
Regards.
I’ve been struggling for days without support responses. The theme is a pain in the backside compared to others I’ve used. The responsiveness of the theme does not filter to all devices, you have to physically do the layout for PC, then Laptop, then ipad and then iphone, it’s a right pain to be honest. Until they design a fully responsive theme from the one design this will be a thumbs down from me. It’s a basic in 2019.
Not entirely sure why it says supported next to purchased, but hey I guess it looks better for evanto and axiom themes.
Hello,
Thank you for choosing our theme!
Please note that we do not work at weekends. Support working hours: Monday – Friday: 10.00 – 19.00 CET.
Your ticket has been answered, please check it.
Regards.
You sent me screenshots of the problem I already knew (hence I got in touch), how does that constitute support?
Also, it’s Tuesday – no response Saturday, Sunday or Monday.
Hello,
You’ve submitted a ticket on Saturday, our support team has sent a reply on Monday.
Please check your ticket and get back there to continue conversation with our support team representative. Thank you for understanding.
Regards.
Your support was to send me pictures of the problem, how does that constitute support? I know the problem is margins and the responsiveness as that is what I coming to you about. You want me to hide the conversation in a private ticket, but people need to know the true support they get when things go wrong.
The issue is related to the margin you’ve set – it breaks responsive design. Please follow the instructions from the ticket in order to fix the issue. Thank you
I’ve not set not margins that is my point. You make a design in PC view/mode and it does not correlate to ipad or iphone without the need of messing around with margins. You sell it as a responsive theme, which it is only if you use the templates provided the minute you amend anything within a design you risk put the other devices out of sync.
I have 20 years of wordpress experience, and never have I encountered such poor support from a theme when things go wrong. You should look at TagDiv as an author, that is how you help people.
Our theme is fully responsive, you may check our live demo http://partiso.axiomthemes.com/ on mobile devices.
Please expect reply to your ticket shortly. Thank you
Yes, the demo and standard content is because you’ve already customised every device, but the minute you start to customise you will run into problems. It would not be so bad, but the support is just awful. FULLY responsive is doing one design and it working on all devices, not having to do three separate layouts for all the devices.
Our support team has sent a reply to your ticket, please check it.
Regards.
Every time I create a custom Color palette for my site, it reverts back to the original color palette…even when I save it with a new name. It just disappears from the options.
Hello,
Thank you for choosing our theme!
Please submit a ticket at https://axiom.ticksy.com/ and provide your WordPress login details – our support team will check the issue.
Regards.
Hello! Is it possible to turn off the page load animation on all pages so elements just load as they come in and the user can start interacting with the page right away?
Hello,
Thank you for choosing our theme!
Absolutely! You can disable preloader under Theme panel > ThemeREX addons > General – http://prntscr.com/nmc1v5
Regards.
Congratulations! Great Work, GLWS
Thanks a lot! 
