Is this comment comes up with visual composer or do we have to buy separately. If so is this compatible?
This plugin isn’t included within our Passage theme. And we cant guarantee it will work as expected.
Hi, presale question for you,
I know there hasn’t been any update on this theme for a while but I was wondering if it was possible to have a centered logo heading with menu on both side.
The style I’m thinking about is like the one from another one of your theme : http://demo.qodeinteractive.com/bridge32/
Unfortunately, Sticky Divided option as seen on Bridge theme isn’t available within Passage theme.
Hi Qode Team,
I want to change the main menu color but cannot find this label.
I also tried the first menu color, doesn’t work.
Thanks and regards
Please submit ticket to http://qode.ticksy.com/ and include WP admin access so our support team can take a look at your setup and help you
AdBlock Plus (in Firefox and in Google Chrome, IE11 looks OK) breaks the demo theme!
Thanks for following up on this, we have tested it with Easy List filter out of the box and it’s working on our side.
I am looking to do a photo slide show gallery that has various images of different sizes. I am trying to avoid having to edit several images to fit. Whats the best way to accomplish this with you theme?
You can either use bundled Revolution Slider to create such image slide or use some third party plugins. Unfortunately, we haven’t tested any similar and can’t give you recommendations on this.
Is this theme compatible with WordPress 4.4?
We haven’t got feedback from our users regarding any issue under WP 4.4.
where can I find the text-transformation setting for the 2nd level menu? I would like to make it look regular rather than transformed uppercase
there is no direct setting for that in theme options. You should write a css in Qode -> Global Options -> Custom CSS field to set text-transform property to none.
If you need help with custom css, submit a ticket to https://qode.ticksy.com , and our support agents will provide the css for this.
Hello, I am using the new Passage theme and it is a good theme. I have a major glitch, however, and I have submitted a ticket and it has been a while so I wanted to see if we can resolve this urgently… The ticket is here: https://qode.ticksy.com/ticket/664635 The event this site is for is upcoming and the glitch is very embarrassing. Please help!
We have assigned your ticket to a member of our support team. They will take a look and get back to you as soon as possible.
I have submitted a support request but had no response. The Qode custom field settings are not working on Pages. So, I can’t add new pages and format them. it is very frustrating as it used to work really well.
You can send us here your ticket ID so we can check its status.
Its Private Ticket #673667
Thanks for following up on this, your ticket is assigned to one of our agents and you can expect answer shortly.
When I’m trying to install the demo content for revolution slider, I became an error. After clicking import homeslider.txt I’ve got the message: “importiere Slider Einstellung und Daten…
Error: Inkompatibles Archiv.”
What can I do else, to became the demo slider?
Can you please submit a private ticket to https://qode.ticksy.com , with a link to your site and WP admin access, so that our support team can import you demo rev sliders.
I’ve opened a ticket two days ago. When can I expect a reply?
Average response time is within 24hours, but it might take a bit longer sometimes due to a large number of tickets. If you haven’t heard back yet from our support team, tell us your ticket ID to check it’s status.
Private Ticket #687954
An agents has been assigned to your ticket, you should receive a reply on ticksy soon.
thank you very much! Now it works
Please will somebody respond to my ticket number #734924. This has been almost a week and absolutely no response.
Thanks. Just assigned your ticket to our support team
Thank you for responding but they did not answer all the problems I have. I have sent another message detailing each problem so would really appreciate if somebody answers them one by one as soon as possible now.
We’ve informed them again, an agent will take a look at your ticket as soon as possible.
Thank you for your instant response. There are still a couple of issues so I have sent a reply on the ticket.
You’re welcome. Support team will be back on it as soon as possible.
It has been a week since I opened my ticket #738865 with no assistance. I paid for the support renewal, please help me resolve my issue ASAP!
We have informed our support team, they will process your ticket immediately. Just note that once you reply to your own ticket before support replies, it pushes it down as the most recent one, that’s why it wasn’t still answered.
Thanks, glad you like it!
Have just purchased additional support for the Passage Theme I purchased over a year ago, but cannot lodge a support ticket as it says my Purchase Code (from the original download) is not valid. Do I need a new one?
The ticksy system we’re using is having some issues at the moment, we have reported them, and they are working on resolving it. It’s not related to your purchase code, your support is valid.
We hope it will be all fine really soon, try submitting your ticket again just a bit later today.
We apologize for this inconvenience.
Hi, I’m trying to set a passage7-like theme but I’ve noticed navigation issues on mobile devices on both my set up and your passage7 demo : I’m unable to scroll down to see the content. Also, I think there are issues with the use of pretty photo on IMAGE WITH TEXT OVER shortcode as an error message appears when ‘link’ parameter is defined.
Please submit a ticket at https://qode.ticksy.com and share your site link with additional specifics like operating system and brwoser in which you are experiencing this, and our support will investigate this.
Considering renewing support, but it looks like recent updates of this theme still don’t appear properly on modern mobile devices like iPads. Is this something that is kept up to date, or can be brought up to date through support? Not sure if I should still use this theme.
Bridge theme is optimized for optimal viewer experience across various devices, and it is responsive. In some cases, elements could be scaled better, for example if very large font is used on some element it is normal that it will not look nice on smaller screens where there is considerable smaller amount of space because of smaller viewport.
Issues of this kind usually can be fixed easily with some custom css code, but we need to be able to inspect page elements and to see what is the problem. Feel free to submit a ticket to our support team at https://qode.ticksy.com and they will try to help as best they can,
Hi – I commented on Passage Theme, not Bridge. Are you suggesting I purchase Bridge and forget about Passage?
All our themes are responsive, but depending of user settings, for great font size value can look too big on smaller screens. We are not suggesting purchasing of Bridge theme, although there are some additional responsiveness options like for fonts for example http://screencast.com/t/NdfBt58K8qE but this does not mean that you cannot optimize fonts for different screens. If you renew support, our agents will certainly help you with these and other responsiveness issues.
Hello. My Portfolio items are not following numeric order.
They are listed properly on the Portfolio Page with their respective Featured Images, but navigation seems to follow the Published Date and not the menu order.
It is native WordPress pagination function and you can only enable navigation trough same category from Qode options > Portfolio http://screencast.com/t/ksW3lXaNjUrr
Thanks for your reply. I do not have these options, or this screen. I’m using version 1.9.1.
And sorry for the miss. Options are for Bridge theme, but they don’t exist in passage. Please submit a ticket to our support and they will check if this can be changed by within one of the theme files.
Thanks. I already have a ticket: #1015171
Support agent has been informed, and and your ticket will be answered as soon as possible.
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