48 comments found.
Hello I opened a ticket last Thursday and I haven’t been able to fix the issue. Please respond as soon as possible. The changes made on Passim core options do not reflect on live website.
Hello,
It could be that different options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello to you, We bought the theme and we are using WPML to translate the page, however, the theme widgets like product list, section title, button, simple image, icon with text, testimonials list etc, are not available for translation in WPML advanced translation editor or anywhere else. You have mentioned that youre theme is compatible with WPML… How can we get these widget content translated? Thank you.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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I installed the Passim template and imported the cosmetic demo. After that, I checked the images on the products page are not appearing standardized in the grid, only one image appears below the other with 300px, how to solve this?
I’ve tried in “Passim Core Options -> Woocommerce -> Product Single”, but it didn’t work.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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I have bought the theme and for some reason cannot change the mobile logo. Been to widgets and theme customisations and its not working. I may be missing something. I sent a video to Vladimir as I did open an ticket but no response. Please could you assist.
Hello,
Please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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how can i add cart icon in mobile header?
Hello,
Please navigate to Appearance > Widgets and add “Passim WooCommerce Dropdown Cart” widget in Mobile Header widget area.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Edge Portfolio part of
Qode Interactive
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how can i do 100% width box? i mean i want an image in 100% width window. but i change in elementor to 100% and still have in box image
Hello,
Please check if you are using full width template for the page as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Love using your theme, but ran into an issue. When I select an item from the mobile menu, the menu remains open. I am using anchor link on 1 pager. Can you please help me find a solution? Thanks.
Regards, Kiril
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
I did but there is no reply. I still have 4 months of support….
Hi there,
We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.
Support
Edge Portfolio part of
Qode Interactive
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I would like to change the Passim spinner and have my logo at the same place.
Hello,
The available page spinner options are located in Passim Core Options > General, just make sure to enable page spinner so other options would be listed (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Warning: this theme not support php8.0 im getting so much error in my nginx log files :
2022/10/29 03:03:13 [error] 2295#2295: *7828 upstream timed out (110: Connection timed out) while reading response header from upstream, client: 103.200.112.144, server: voibon.com, request: “POST /wp-json/wp/v2/widget-types/passim_core_separator/encode?_locale=user HTTP/2.0”, upstream: “fastcgi://unix:/run/php/php8.0-fpm.sock”, host: “voibon.com”, referrer: “https://voibon.com/wp-admin/widgets.php”
its giving 502 bad gateway error nginx, because of this. i have tried php 7.4 version no problem at all.
Hello,
Latest version of the theme is compatible with PHP 8.0. Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I have added details to description tab for the product, but it is not showing the product details that I have added and still showing the old details?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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I have also the issue with the newsletter popup, it keeps showing even after disabling. I spent 30 mins opening account in your support page and creating the ticket, to find out that my support has been expired.
Hello,
Thank you for reaching us!
It could be that subscribe popup form is enabled for the individual page in local page options. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
You can find more info regarding support expiration and option to extend it in this article here.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Subscribe Popup wont disable and still loading on frontpage, any idea?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is this theme compatible with Woocommerce version: 6.2.0 (the last one)?
Hello,
The theme is compatible with the latest WooCommerce version.
If you have any additional questions do let us know.
Support
Edge Portfolio part of
Qode Interactive
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Hi 1. Is there possibility to remove hovering add to cart button on shop/category page (or move it below product image)? 2.There is no possibility to add to cart more than one product (product page) on mobile how to fix it?
Hi there,
1. Such an option, unfortunately, does not exist within the theme. All of the options for shop and category pages are listed in Passim Core Options > WooCommerce.
2. We couldn’t reproduce this behavior. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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My support period expired. Im unable to submit a ticket at your Help Center. Please enter Your preview site on mobile device and try to add more than one product to the cart.
Hi,
Could you please describe in more detail how to reproduce this? On our local installation we were able to add more than one product to the cart, please see screenshot.
You can find more info regarding support expiration and option to extend it in this article – General Info On Support Expiration.
Support
Edge Portfolio part of
Qode Interactive
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1. Go to https://passim.qodeinteractive.com/product/ruby-cream/ on Your mobile device (do it on actual device. Do not emulate). 2. Try to add more than one item to the cart.
Hi,
We have managed to reproduce this in safari on mobile. Please try adding custom css shown in screenshot to Appearance -> Customize -> Additional CSS. You can also contact us through this email and we will send you css.
Support
Edge Portfolio part of
Qode Interactive
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Pre-sale question: theme is compatible now with latest WP & Woocommerce versions? do you have plan updates for the future ? thank you
Hi there,
Please note that our developers are constantly working on updates for all our themes. We are always working on our new theme updates, where we are including latest versions of included plugins or implementing some fixes, or adding new feature.
Support
Edge Portfolio part of
Qode Interactive
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wp-bakery support?
Hi there,
Thanks for taking an interest! The theme can be used with WPBakery as well.
Native import method comes with Elementor, so when you run import tool you will get Elementor content, however you can switch to WPBakery and use it instead, all the same shortcodes are included as well. Do note that WPBakery is not included as well there is not an option to import the demo content with WPBakery, so you will have to build the website from scratch.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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I tried to use it on wordpress and installed but came with so many errors. How do i fix these errors
Hi there, Thank you for reaching us!
Once we test our theme it works perfectly fine, so in order to check this on your side, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I want to buy this template, I only want my website to ‘Just’ be the Gift Card landing page: https://passim.qodeinteractive.com/gift-card/
Is that easy to configure?
Hi there,
Thank you for taking interest in our theme!
Once you install the theme and import our demo content you will get all the pages and settings which you can adjust to your needs. After that just navigate to Settings > Reading and set your page of choice as your home page (please see screenshot).
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Edge Portfolio part of
Qode Interactive
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thank you so much! and lastly, the ecommerce is done through WooCommerce? Which can easily be linked/integrated with Stripe?
You’re welcome! Our themes rely on the WooCommerce plugin for WordPress software when it comes to shop functionalities and payment options are also set within WooCommerce.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi. I’m really keen on purchasing this theme, but I was wondering if it will run properly (like the demo) even on the free version of Elementor? Or do I have to get Elementor Pro? Thanks!
Hi there,
Thanks for taking an interest! The theme is compatible with Elementor free version which is more than enough to achieve anything you do see on our demo website. Native import method comes with Elementor, so when you run import tool you will get Elementor content.
It is not Elementor Pro supported.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, how is with localization the theme templates ..like invoices, cart, checkout, mailings, buttons,...I need them in my local language – Slovenian. Kind, Jana
Hello Jana,
Thank you for taking an interest in our theme!
All our themes can be fully translated, and for more info take a look at this article. You can also create multi-language website.
Do let us know if you have additional questions
Support
Edge Portfolio part of
Qode Interactive
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