Discussion on PathWell | A Senior Care Hospital WordPress Theme

Discussion on PathWell | A Senior Care Hospital WordPress Theme

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Hello,

For desktop view this has no problem but for mobile phone view. Why can’t the size of the last type of service be the same as the one previous? Please see attached image https://drive.google.com/file/d/12GO0Bkxtw-4MbmatqLMCSV0u1fpYwoEd/view?usp=sharing Thanks!

Hello,

Thanks for reaching out to us!

Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.

Thank you!



Support Portfolio Website

Hello, I was wondering if someone could help me out. I purchased PathWell, registered an account for support, but now can’t login. I tried recreating a new password, but every time I input my email address into the form box, it says to check my email, but I never receive an email. I’ve triple checked to make sure my email address is correct. Can someone help me?

Hello,

Thank you for contacting us!

Looks like you have managed to login at https://themerex.net/support/ and updated the ticket https://support.themerex.net/ticket/67618

In case you experience any difficulties in this matter, please let us know.

Regards.



Support Portfolio Website

revolution slider doesn’t appear??

edit: fixed it… the default import slider created during import just needed to be deleted and replaced with the actual revolution slider

Hello,

Thank you for contacting us!

We are glad that you have found a solution. Our Tech support team will be happy to assist you with any questions you have. Just submit a support ticket at https://themerex.net/support/.

Thank you!



Support Portfolio Website

We bought this theme almost a year ago and I see that someone from almost 2 years ago posted a comment about the custom headers not working. I’m having the same issue. I should not have to pay for more support to have the issue fixed when it’s part of why we purchased the theme in the first place. Can you please have the developers fix this issue and update the theme with it so that it works properly?

Hello,

Thank you for getting in touch with us!

You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.

Regards.



Support Portfolio Website

Hello – I purchased this theme that came with WP Bakery, however WP Bakery is now out of date and I’m unable to update it via the plugin. Can you tell me how I can update the theme and WP Bakery Builder?

Hello,

Thank you for contacting us!

The theme and all the bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://pathwell.axiomthemes.com/doc/#installation_theme_update

In case you experience any difficulties in this matter, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our Tech Support team will assist you.

Regards.



Support Portfolio Website

Hi

Images are not included in this template so we will need to purchase them for ourselves? How many images are used in the live preview?

Hello,

Thank you for contacting us!

All the images on the demo are copyrighted to their respective owners and used for demonstration purposes only. We do not package them with the theme. However, we include their blurred/watermarked versions in the demo data import.

Our Tech Support team can send you the list of image IDs and a website where they can be purchased, just submit a support ticket at https://themerex.net/support/ after purchasing the theme. There are about 14 images.

Regards.



Support Portfolio Website

Hello, how do I change the Copyright year? Thanks!

Hello,

Thank you for contacting us!

The footer can be easily edited with WPBakery page builder under Layouts > All Layouts – https://prnt.sc/26d3ph6 Please check the guide http://pathwell.axiomthemes.com/doc/#layouts_default

In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.

Regards.



Support Portfolio Website

hello! We want to buy the theme but we need the psd template. it is posible? Thanks

Hello,

Thank you for your interest in our theme!

Absolutely! Our Tech Support team can send you .PSD files, just submit a support ticket at https://themerex.net/support/ after purchasing the theme.

Regards.



Support Portfolio Website

Elementor is better

Hello,

Thank you for your suggestion! We have passed it to our developer for consideration to see if it’s possible to include it in the future.

In case you have any difficulties using WPbakery, please submit a support ticket at https://themerex.net/support Our Tech support team will be glad to assist you.

Alternatively, you may contact our Customization Studio on theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.

Regards.



Support Portfolio Website

Hi. Is there a way to make the menu bar sticky? I couldn’t find it in the settings… Thanks!

Hello!

Thank you for choosing our theme!

Absolutely! In the Custom Layouts tab, please check ‘Fix this row’ box to enable the sticky menu. The details can be found in the theme documentation file:

http://pathwell.axiomthemes.com/doc/#header_faqs

Regards.



Support Portfolio Website

Hello! Is this site compatible with Elementor, rather than WP Bakery? thanks!

Hello,

Thank you for your interest in our themes!

This theme is built with WPBakery. It is a user-friendly visual composer that allows you to create any layout you can imagine with intuitive drag and drop builder – no programming knowledge required.

If there is a need, our Customization Studio would be glad to help you with theme conversion to Elementor. To get started, please use “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.

Regards.



Support Portfolio Website

Are you working on compatibility for Wordpress 5.5?

Hello,

Thank you for contacting us!

Sure! The theme is compatible with WordPress 5.5. If any error is revealed, we will fix it urgently.

Regards.



Support Portfolio Website

This theme has compatibilty with woo commerce plugin ?

Hello,

Thank you for your interest in our theme!

Woocommerce plugin is not integrated in the theme by default. You may install the plugin, however you may need to create additional stylesheet for shop/product pages. If there is a need our Customization studio can create them for plugin full compliance. To get a quote, please submit a request to “Get a free quote” category at https://themerex.net/support/

Regards.



Support Portfolio Website

Hello, I bought the template for my website. I am trying to customize the template per my needs. However, I stumbled upon a simple issue. I noticed that the images that come with the template are still copyrighted. I didn’t have this issues with the templates I bought before. How can I get the original image for my website?

Hello,

Thank you for choosing our theme!

All clipart images included in this theme are copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately. Nevertheless, you can request the image IDs/references by contacting our support department at https://themerex.net/support/

Regards.



Support Portfolio Website

Hi There,

I downloaded the theme from Envato account and not sure how I can edit the menu on mobile device.. right now I am unable to remove the search bar and social icons on mobile menu… kindly suggest what can be done?

Hi,

Thank you for contacting us!

According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Question” at https://themerex.net/support/

Regards.



Support Portfolio Website

Hi. Pre-purchase question. All colors are easy to customize? Also compatible w/ WP 5.3.2?

Hi,

Thank you for your interest in our theme!

Absolutely! You can easily replace the colors in the Color scheme editor, here is example – http://prntscr.com/que77o

Yes, it is compatible with the latest WordPress version. In case you get any questions/issues, our Support team will be glad to assist you.

Regards.



Support Portfolio Website

How to close scroll-to-top Button

Hello,

Thank you for choosing our theme!

Please take my apologies for delayed reply, we do not work at weekends.

You can disable Scroll to top button under Appearance > ThemeREX addons > General – Add “Scroll to Top”.

Regards.



Support Portfolio Website

hi thanks for the great theme. i am trying to use a custom image for the header on each page. i enabled Header image override Allow override the header image with the page’s/post’s/product’s/etc. featured image

i added a featured image on the page, but it’s still showing the default image. can you please help me as soon as possible?

thanks

Hi,

Thank you for contacting us!

According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/

Regards.



Support Portfolio Website

revolution slider doesn’t appear??

edit: fixed it… the default import slider created during import just needed to be deleted and replaced with the actual revolution slider

Hello,

Thank you for choosing our theme!

Thanks for letting us know that the issue is fixed. In case you get any questions/issues please submit a ticket at https://axiom.ticksy.com/ – our Tech support is always ready to help you.

Regards.



Support Portfolio Website

hi, i use yuor elements version and i notice that a css role from your parent style.css creates problems with others wp tools:

(row n. 2664) .show { display: block !important; }

i have a plugin (ultimate member) that use ”.customclass.show” in a script to hide or show an elment. css role “show” is too generic to be used with an !important so i have to delete this role.

Can you tell me more about this class? what’s your scope? if i delete what’s happens? what could i lose/break?

Hi,

Thank you for contacting us!

Unfortunately, we can’t guarantee all 3rd party plugins to be fully compatible with the theme. You may need to adjust theme files for full compliance of the plugin. It is not recommended to remove the rule you specified as it may break the layout. Anyway, you can make a backup of the file and remove the line to see if it causes any issues and revert the changes if it does.

According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://axiom.ticksy.com/

Regards.



Support Portfolio Website

I did not write to ask for support but to report this problem to you and to suggest that you change that rule. ‘show’ is too generic name and using ’! important’ on a generic name is not a good practice. The only thing I ask is for more information on why this rule was used.

Thank you for your suggestion, however this rule is a part of the theme styles that were created by theme developer.

Regards.



Support Portfolio Website

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