Discussion on Patrai Industry - Industrial Theme

Discussion on Patrai Industry - Industrial Theme

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33 comments found.

oempire

oempire Purchased

Hey there seems to be a conflict with reCAPTCHA on contact form 7 and this theme. With it enabled i get Cannot set properties of null (setting ‘innerText’) when submitting a form.

Different theme and it works ok

I cant use support site as my registration email never comes

Hi Oempire.,

Please refer to the article: https://contactform7.com/recaptcha/

If still facing issues kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.

Thank You !!

Regards., DesignThemes Support.

Any idea why the top header bar icons would stop responding? Right next to the phone number and working hours. https://azisteel.com/

Hi Wilberto.,

Thanks for contacting us !!

We have checked your site and we haven’t faced any kind of issues. Kindly share some screenshots or short videos of your query so that we will check and let you know the solution.

Note: Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.

https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Please follow the instructions in the below knowledge base link for extending the theme support.

Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/

Have you updated this theme? The current theme we have is slowing down the WordPress dashboard by around 40 seconds, and we need to know if you have an updated theme so we can replace the version we currently have. Thank you.

Hi Wilberto.,

We checked your issue and as much as possible from our end. And we cleared your cache and cookies on the website. The page load and admin panel is loading fine and good from our end.

Regarding your issue, you need to check it with your server hosting provider.

Thanks!!

Moving forward to help you!!

Regards., DesignThemes Support.

From hosting team & Develpers: I reviewed your WordPress website azisteel.com and was able to duplicate the issue you have reported.

During the investigation, I have learned that the issue is caused due to your outdated Patrai theme. To confirm, I have temporarily activated the default theme and the backend of your website was resolving significantly faster.

I checked the Patrai theme’s version and learned it is running on version 1.8 – which was released 09.12.2020.

For the best compatibility, we advise keeping your theme, plugins, WordPress and PHP version up to date.

To fix the backend loading issue – I would advise updating the Patrai theme to the latest version.

Hi Wilberto.,

Thanks for the reply. Recently we updated our theme on 2022.03.02 and we fixed some issues. We requested you to update the theme in your server.

Whenever the clients facing any major issue will update our theme immediately and whenever the feature got added or functionality got updated we are updating our theme as well.

To update the theme with latest version. Kindly follow the article link for more details, http://docs.wedesignthemes.com/dt_articles/steps-to-update-the-theme/

Thanks!!

We are happy to help you!!

Regards., DesignThemes Support.

Hi I cant install theme, please help me. i upload patrai & patrai chid in theme and set php version on 7.4 and upload plugins and active on dashboard wordpress and active theme but in setting->reading->page does’nt exist home and blog

Hi.,

Thank you for contacting us.

We cannot verify your purchase code since you don’t have a buyer badge for your comment.

Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.

Regards., DesignThemes Support.

Why is different with yours when i installyour theme ? www.boyiprecision.com.cn please check for me now ! thanks

Hi.,

We replied to your mail ID. Please check it out.

Regards., DesignThemes Support.

Hi,thank you for your help,i finished the form 7 seeting,thanks Can you please check the problem for me https://prnt.sc/1vskk85 i have check some days but not find.

Hi.,

Get wp-content/plugins/designthemes-core-features/shortcodes/shortcodes.php

into and refer this – https://prnt.sc/1vt0egl change it here

If you want to add additional fields like Eligibility and vacancies, We will charge for this. Let us know if you are interested.

Regards., DesignThemes Support.

Hello i want to know before i buy, Fully responsive design for phone and ipad and other ?

Hi.,

The theme is 100% responsive, all the shortcodes are 100% responsive, including videos. No extra code or anything is needed.

Thank you, we look forward to help you!!..

Well,thanks for your explain,

Thank you, we look forward to help you!!..

Hello,After Install the theme Cani remove the shop ? And Can we easy to custom a pages ? Can i edit and modify text directly on your web page?

Yes., It’s Possible.,

Very goods,i want to buy now!

You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.

hello, i see that their is no multiple demo so i want to ask if it’s possibe to change the menu for example from dropdown list to normal . thank you

Hi.,

Yes you can use multi-languages with Patrai, and its best to use WPML plugin for that. Its actually very easy with that plugin. Just have your language files setup (we do include some from our users, see info on item page) and then WPML installed. You can add the language switcher in the main menu or top menu, or in sidebars as well.

Thank you, we look forward to helping you!

Regards., DesignThemes Support.

visual composer no longer works. I uninstall and reinstall the plugin but it doesn’t change anything. I tried to create an account for support but I never receive an email from your site.

Hi., Sorry for the inconvenience, Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!

thanks

Hello, I get the message : “Maximum execution time of 165 seconds exceeded in /home/mgprojx/www/wp-includes/class-wp-image-editor-imagick.php on line 362” when i install the demo

Hi.,

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

hi, is it compatible with wpml plugin? thanks

Hi.,

The WPML plugin is 100% compatible.,

Thank you, we look forward to help you!!..

Hi

I would like to know how can I change word of ” loading” which shown thru preloader. does your theme supports that.

Mailchimp options include in the theme : https://prnt.sc/wn4tu5

(1) does the theme fixed the header as option?
(2) and can I know if the following option is available with the theme or not?
https://imgur.com/a/4aD2lW2

Hi.,

1) Yes., Fixed all issues in new update.

2) You can resize the row as per your needed.

You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.

I’m having an issue with Demo Installation. Getting message “Maximum execution time of 29 seconds exceeded in /var/www/wp-includes/class-wp-image-editor-imagick.php on line 537

Hi.,

Thank you for contacting us.

Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/

If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

The PHP Configuration were done before uploading the demo, we’ve already double and triple check the PHP recommendations. The issue still persist.

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.

HI,

I cannot activate my license for import content

Thanks for helping

Thank’s a lot its work

Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you

Thank you, we look forward to helping you!

Hello, I’ve tried to register into the support dashboard but I didn’t get the email. There’s a way to change the size to show the burguer menu? Because the burguer menu actives even in larger screens

Hi.,

Sorry for the inconvenience,

Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you

We look forward to helping you!

Hi, I had a query before purchasing the theme. What does it mean that the layout is fixed? Is the homepage not changeable or something? In sone themes it is responsive.What is the difference between fixed and responsive layout?

Hi.,

You can turn responsiveness on or off, use the responsive layout or the fixed layout. The responsive layout is 100% responsive and will adapt to any screen size. If you turn that off, it will use the fixed layout which is the same layout you see on a desktop screen.

If there are specific things you think are an issue, then please post on our support forum with anything you have questions about for mobile and we can look into it for you. Include screenshots and your live URL so we can check it out and reply.

We would be happy to help out here support@wedesignthemes.com.

Bonjour, Merci pour ce thème, il est top !

Par contre, je n’arrive pas à traduire en français la mention “Related Posts” sur les pages articles, alors que j’ai réussi à traduire tout le reste. Comment faire pour le traduire ou le masquer ?

Merci, Caroline

Hi.,

Thanks for the appreciation…

You can refer this link for more info – http://support.wedesignthemes.com/knowledge-base/how-to-translate-the-theme-2/

Regards., DesignThemes Support.

Hello, after I install theme and install demo content wordpress admin doesn’t open again and the images aren’t sharp like in demo. What can I do?

Hi.,

Our theme package does not include the images along with it. So the images are not sharp.

If you need the pictures that we are used in the theme, then you need to purchase those image licenses separately.

If interested we can send those image purchase links.

Also design theme core features plugin keeps crashing and making my site/wp-admin show a blank page. How do I fix this

Hi.,

Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.a

Regards., DesignThemes Support.

Hi, I really like this, congratulations. However, I notice page load speed is pretty poor on most pages. Any feedback on that? Mike

Even without images or a few optimised images I am still getting slow page loads on GTMetrix. This page is just some block quotes:

https://gtmetrix.com/reports/patrai.wpengine.com/J0TvDw4t

This is three optimised images:

https://gtmetrix.com/reports/patrai.wpengine.com/lEpn1Kct

Hi.,

Thanks for the interest!!

https://prnt.sc/q3cypk – It’s better speed only. And also we need to do small changes/compression. If done, the result will be better. Hope your purchase soon.

Regards., DesignThemes Support.

Hello. I would like to know if your theme has sticky menu. Thanks.

Hi.,

Yes, We have the sticky menu option.

Go to Dashboard > Headers > Edit the Header file you have assigned in your theme options. Then Edit the row setting for the Megamenu section, here you can enable the Sticky menu for your site.

https://prnt.sc/ptkfrf https://prnt.sc/ptkfys https://prnt.sc/ptkgqr https://prnt.sc/ptkiek

And add the following CSS code in Dashboard > Appearance > Customize > Additional CSS > Save the chnages.

#header .dt-header-tpl .sticky-wrapper.is-sticky .apply-sticky-header > .vc_row:not(.vc_clearfix) {
    padding-top: 30px;
}

If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.

Ratings!!

Thank you for giving us this opportunity to serve you better. If you really like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever :-)

Please take one minute to share your feedback by clicking on a rating, click the below image to rate our theme:

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Thanks in advance.

Regards., DesignThemes Support.

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