This author's response time can be up to 1 business day.
You say this theme is compatible with opencart 2.1, does that mean it compatible with opencart 220.127.116.11 and 18.104.22.168 .
In your detail you say it’s Compatible with Opencart 2.0.
In your Change Logs the date is, 29 Jan 2015 Create new version for opencart 2.0.
So when did you upgrade to the newer version as there no details on your profile on themeforest that you have upgraded to the new version 22.214.171.124 or 126.96.36.199 ?
I have a friend that suggested this theme but need more info before purchasing it .
if you buy this theme, we will send for you package contain version 188.8.131.52
Ok i was so nice to delete my bad bad review on you guys as your customer service is the worst, because you ended up sending me the update for the new version. That update had bugs that i screen shot for you and sent you to see if you could fix and 4 days have gone by and still no answer, you guys got to be joking with this type of service, i do understand your gimmick of prolonging the reply’s so the 6 month free support could end but that’s bad business on your behalf. It’s always professional to keep in contact with a buyer until the problem is solved .
hmm, i can’t understand your problem which you tried explain for our technical, i find that it’s a problem about your hosting and config setting
yes, i see you feel tired with our service, but i can’t find other solution for you, you can feedback with themeforest for request refund. it will easy for you
You can’t understand my problem that i tired to explain to your technical team, really …..
First of all the update of your quickstart.zip theme, that you have provided me for opencart 184.108.40.206 had these 3 bugs :
1- extension-modification-refresh: when refreshing the page after installing or enabling a extension you get a error ( warning ) take a look at the image i posted http://prnt.sc/a99muz
2- module-pavsliderlayer-layer: if (YES) is choosing in the (Enable Link) when saving this setting it will automatically go back to (NO)
1- Also if you add a (LINK) the homepage slider will add a line on the left corner of the slider ( that line will glow rather then have the shop me bottom glow )
take a look at the image i posted http://prnt.sc/a99riz
3- Here is a image of the homepage slider with the line on the left corner of the slider ( this line glows rather the the SHOP ME when the mouse come on the slider ) http://prnt.sc/a99s3s
these 3 problems have nothing to do with the host, as there on a different host then my real site, as i wanted to try the theme out before updating my site to the new version.
The problem me and your team where having was about the Pav_newsletter, as it was not working because my host had PHP Mail Disabled, and my host and your team should have said something about checking that option from the start. But that problem has nothing to do with these new update .
I had email you about these 3 problems on the feb 23 and still no answer till today, but you come on here replying to me that you don’t understand these 3 problems and bring up a old issue ….( about my host config with the Pav_newsletter )
If someone one here had these problem and fix them i would appreciate the help or fix.
@pavothemes if you still don’t understand these 3 bugs let me and the buyer know i would be appreciated .
thank you for wasting my time
1, read guide at link : https://www.dropbox.com/s/27cb2r6ubckdth8/index.html.php?dl=0
2, solution resolve this bug : https://www.dropbox.com/s/hnx04jl9023cu5g/readme.txt?dl=0
3, follow my guide
+ goto file: catalog/view/theme/pav_cosmetics/stylesheet/stylesheet.css
+ then add style : http://prntscr.com/a9oypr
Sorry for the late response, but I wanted to thank you for providing the fix.
On a note: If you guys could provide a log with the errors and fix it would save you a lot of time and would speed things up for us buyer wanting to fix issues rather wait for the next release.
thank you again
Thank for good idea
Hi, For couple of days i just realized that i am not getting New Order Alert Emails, although the options is checked in options of theme. Please assist.
We are experiencing a lot of problem in the template. Especially users can add “Out Of Stock” products to their cart. Either he can not check out, but we want to show “Out Of Stock” label on products and user should not be able to add it to the cart. Please confirm you if provided such function so that we can buy extended support as well.
There are a lot of extensions about this. Such as: http://www.opencart.com/index.php?route=extension/extension/info&extension_id=26062
You can find more others on Opencart extension.
I have encountered problems with auto logout. When i click on Pavo Theme Control, opencart sent me to login page
Opencart 2.0 fresh installation quickstart (latest version)
Please check it again, maybe your internet is not good to load at this time. If still getting this issue, you can contact to us via email address firstname.lastname@example.org. Thanks.
2016-06-20 8:24:29 – PHP Notice: Undefined index: token in /home/ejoe/public_html/divabee.net/admin/view/template/module/sliderlayer/sliders.tpl on line 181
2016-06-23 6:07:05 – PHP Notice: Undefined index: token in /home/ejoe/public_html/divabee.net/admin/view/template/module/sliderlayer/sliders.tpl on line 181
We supported you via email address. Please check.
Hi, I bought your template but your guidnes and the open cart the separate things.. can you install for me your template?
We are following you via email address.
Sorry, but i have not received proper support. I have purchase pav cosmatic theme. This theme have bug. i have complain many times but pav theme team have not short out problem till date.
Thank you for contacting us
Please send with admin + ftp information to our email email@example.com .
Our technical team will check and help you.
I have purchased Pav Cosmetics Opencart Theme. I am facing some problem after configuration. Bugs are given below:
When click ‘write review’ link under ‘Reviews’ tabs on product details page then open review form in popup but for English version i am viewing direction for form is not showing correctly. i.e. here form direction show ‘RTL’ where as in English Form direction should ‘LTR’ and In Arabic version Review form direction should ‘RTL’.
When submit ‘Review Form’ then it is not submitting.
When submit Contact us form it is also not submitting.
Please check it, and resolve these issues.
Website Url: http://prolines.sa/project/makeup/
this is answered via email. please check.
I am trying to create ticket but ticket is not creating. Why? I am sending issues with respect bug image on firstname.lastname@example.org. Please check it and give positive response as soon as possible
We have checked and replied. Please check your email as soon as possible.
Hi Pavo Team,
I am really disappointed form your support. Before 3 days i have sent issue on theme but you are taking responsibility.I am facing issues in this theme. Why you are reply like that
“Please try to check with Opencart default captcha first. If it is not still worked when submit any form, you can contact us again.
If it works with Opencart default captcha, so you should check your Google Captcha API.”
These are issues of theme. I have send you credential of Admin Panel and FTP.
So use these credential and check functionality of theme. If any problem come in Google recaptcha then you can implement open-cart Default captcha but make sure form should work.
Please fixed my all three issues which are listed below:
1. When click ‘write review’ link under ‘Reviews’ tabs on product details page then open review form in popup. I am viewing this form direction of
2. When submit ‘Review Form’ then it is not submitting.
3. When submit Contact us form it is also not submitting.
For more reference please check below links:
Oh! I see one of our supporter is following your email. be more patient to get the response from our support team. thanks,
I am very very disappointed from your support team, i think your responsibility is only selling theme not support to customer.
I am facing problem from 4 days but your team is not fixing my issues. You are answering link this:
“You need to know that this is Opencart default feature, we don’t change anything this feature in theme. Now your develop site is getting this problem, so I am sure that it relate to your Google Captcha API.
Because there are many customers who are using the theme like you are, they don’t get this problem.” of Technical team.
I have sent 3 points but i have not received proper response.
1. Review form formatting is responsibility of opencart or your theme. I have attached lot of time but you are not formatting form.
I am troubling, I hope you understand, Please resolve my problem as soon as possible.
I realized your customer support is very very worst I am facing problems. I have submitted bugs with screenshot before 4 days, No one take responsibility. you guys got to be joking with this type of service, i do understand your gimmick. Your theme is showing 6 month free support . My support have not ended. Always make professional , do not cheat Bayer.
You should support a ticket on this https://themelexus.ticksy.com about your questions. We will check and help you if It is our theme problem.
I have submitted already ticket but i have not support. I am viewing email functionality not running i.e. contact us form, newsletter and product review all form are not working.
You have told that it is problem of Google reCaptcha. I have created many team and use that keys but coming same problem. So you guys support me. if you think i am not creating properly Google reCaptcha, Please create you. I will provide gmail id.
Please give positive response as soon as possible.
For better understanding i have mentioned below URL link , please check it.
My team have short out newsletter issues. Now please check two points which are below:
1. product review form issue.
2. Contact form issue
What is your ticket number? I will tell to my team check it right now. Thanks.
everytime i try to install on wordpress, i got Upload problem: Theme may not be valid. Check that your zip file contains only the theme you are trying to upload. When i try to submit ticket, my purchase code is invalid. how??
Please read the information of the theme again. It is worked only Opencart. Not Wordpress. Thanks.
Hello, I would like to know if it is compatible with version 2.0..1.1 of opencart.
Are there any discount coupons I can buy today?
Hello. It is possible to use on 220.127.116.11 version. As you can read on the theme detail. Thanks.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
View license details
Get it now and save up to $10
Deliver better projects faster. Web, design & video assets
Unlimited downloads, from $16.50/month
Learn almost anything with
Envato Tuts+ for free
25,000+ tutorials and 1,000+ courses
Designers matched perfectly to
you on Envato Studio
2000 artists ready to undertake your work