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i posted a ticket for support , for days and i haven’t received any response
Sorry for difference timezone.
i will feedback with our staff for check your ticket
Demo not working.
Sorry we are upgrading server
Please check once again,
you have not responded to the ticket i posted ,
since i bought your theme you don’t respond to my request, this very bad
Dear my friend
Sorry for difference timezone
Our timezone is GMT +7. So we’ll do our best to answer your question as soon as possible and response time is around 24 hours.
I’ve purchased this theme, and downloaded the package. But there is only one PSD file – homepage. But PSD files for category listing, product detail, shoping cart and so on , are missing ?! Can you help me ?
Sorry, we only support PSD file homepage, some other page, it just layout content default of opencart and we make style with layout homepage.
Can I please get a reply to my emails and tickets?
can you please send your issue via our gmail <email@example.com> then i will check and reply for you
I installed this theme , but i don’t know how to Footer setting ; follow Document Guide No.13 ( Pav Custome Module – Footer Bottom) .
It not seen in Document Guide .
I sent email to firstname.lastname@example.org , but no any response.
please goto your admin page > module page > choose Pav Custom Module > at here you can see our setting for footer links
I found 5 Module , but not found Pav Custome Module ( Footer Bottom).
on opencart version 18.104.22.168, it’s module HTML Content
What has been updated with the release of May 7, 2015?
hi, it’s update for latest version 2.0.2
Can we buy the HTML version only?
sorry we don’t support HTML version
The error this appearing in my contact page.
ERROR: Invalid domain for site key
What should I do to remove it?
Maybe you have not yet added the Google Captcha code in Systems -> Settings -> Edit -> Google. Please go there and try to add it.
Thanks a lot!
still got no answer to Ticket ID :5400
please wait … we have a lot of ticket and mail we need time for check and find solution, our technical will reply for you soon
OK Thanks I’m waiting
but my client keep nagging
Still Waiting !!!!
OK, i see your ticket, our technical are checking it
Very poor documentation. Feels like Dev’s main goal was to finish everything as fast as possible. Talking about Mega menu option in opencart 2.0.3
Option to add widgets for mega menu isn’t even made for 2.0.3 option ?
of course, we have support option add widgets on version 2.0.3
whats the cost of installing it for me
hi you can chat online with our staff at pavothemes.com
I have a couple question ? 1- Is this theme update for the new version of OpenCart (22.214.171.124) ? 2- Is there a way to add a other color to the panel theme ( color model RBG – red 255 – green 15 – bleu 136 ) i wold like to see that pink color on there before buying it ? 3- does this theme comes as shown in the demo on all pages or just the front page ? Thank you very much
of course, this theme support version 126.96.36.199 if you want edit skln on our theme
we have service custom-work it for you
I know you guys offer 6 choice of color for that theme i would like to add a extra color that’s all.
Also you never answer my question about ( does this theme come as show in the demo on all pages or just the front page ?
I had sent you guys a request on your site about custom -work, but still waiting ?
can you please provide your gmail address or ticket ID which you submit ? then i will check and ask our staff check it for you soon
You have answer me thank you for that now i have a other question when downloading your theme does it come like the demo with the banners and items or just empty ? thank you
if you want a version quick install same like our demo
i will send for you file install and image banners ….
I like your design so yes i do wish to have it like your demo . So do i buy it here then give you my transaction number ? thank you
ok, you can send transaction number via our gmail pavothemes.com then i will send it for you
Hi I install this theme on my website, but seems there are some bugs for phone layout. menu can work only one time, the second time not working. I must click the homepage to click other category, what’s the problem?
when will get the feedback?
haven’t received any feedback, it is really urgent, thanks
do you receive my question, how can I fix the menu bug on mobile layout
send your issue via our gmail email@example.com
then our technical will check and give some solution for you
sorry for slow reply, because we have a lot of issue need reply and set priority
sent, please help to check that.
thanks, our technical are checking, please keep contact with our technical in mail
i have a problem , the submenu open together , am i wrong setting? thanks!
take some screenshot and provide your admin page (user/pass) . then send via our gmail firstname.lastname@example.org our technical will check and find some solution for you
i already send u email , thanks!
ok, please keep contact with me at gmail
hi , did u got my email ? it’s too urgent for fix the menu problem , hope can help me asap , much thanks!
can you please provide your address mail at here ?
it will easy for me check, because we have alot of email, i sure our staff will reply for you if we receive mail
see image : http://www.screencast.com/t/0fKV8b3baXZX
i don’t see other your mail on our gmail
i send again message by mail box in here , pls check
message via by themeforest, but i don’t see your information about admin page + ftp, it will easy for our if you provide information
I would like to buy this theme. Before that let me know, can I integrate a payment gateway to this ?
on this theme, it only some payment of opencart default
if you need a payment gateway, i think you should buy other extension for your website
Hi, i am working on http://thekaraokeshop.co.nz website for my client with purchased pavo cosmatic theme. first i have install theme on a demo server the link for demo is http://wavedemo.com/thekaraokeshop/ and all the thngs working fine here… but when i move the whole opencart to the live server some things are messup like menu on homepage, layer slider i have used and an HTML content. actuly alll the things are messud up from the home page inner pages are working fine. i am try to solve this problem from last 5 day many time i have remove the backup and upload again and again but the same problem is there. please healp me for this issues
Demo Server Link : http://wavedemo.com/thekaraokeshop/
Live server Link : http://thekaraokeshop.co.nz/
for service support, can you please login user bought this theme ?
Hi, can you please give me an answer to ticket 6516 i’ve sent you..I am in a certain hurry because i want to launch my site ASAP. As i mentioned in the mail i’ve sent you i have a slider problem (i can make new slides but they don’t show up on the site, and when i sellect the different language slides they all are shown together) and banner problem (almost similar to slide problem, when i select a language and i save a banner to it it doesn’t save it, and shows only the one i have saved last, even it’s the corresponding one or not).
All the other parts look to work fine till now.
please keep contact with our staff at this ticket
we have a lot of ticket we need time checking your issue
the problem still persists..to slider layers and banner too…
i don’t understand about your admin page, it can’t connect see image link http://prntscr.com/9ecpd4
i am trying to solve the problem with the hosting suport guys because since you’ve entered the admin i can’t log in either, meanwhile i am still waiting the updated version of the theme without the errors that i have…
ok, i will wait when the hosting support resolve your problems
it’s done, i had to pay for a restore of the site, can you take care of it now please ASAP !
ok, thank for quick reply
hey, can you tell me if the problem is solved ? if not let me know as soon as posible because i am waiting for about 3 weeks for this error of the theme, if not give me another therme i’ll try to install that and do all the work again from the beginning….but just give me an answer…
i find that slider still work on your website : http://prntscr.com/9lvnxm
about banner only support a image, because the opencart only have feature about upload a image i’m trying feedback with our team for this issue
there is a problem i am telling you, my friends also cannot see the slides and from mobile also….... http://prntscr.com/9lylko !!!!!!! and there is the presence of that shadow under the slides as you can see from your screen shot too, so please check with your team better…
about your issue, i see our technical send link request refund at ticket
please follow and keep contact with him
well yes, if you cannot solve the problem at this point i want my money back and i will buy another theme….even if i will loose the work of a month..
please goto at here if you want request refund by evanto
then i will accept it for you
Compatible with opencart 2.1?
of course this theme compatible with opencart 2.1
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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