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I have the following issue, would you please help to give your suggestion? It also show on your demo link.
The problem is the mobile view does not show critical contact info (http://demopavothemes.com/pav_digital_store/index.php?route=information/contact).
Most of the info is missing , Customers on mobile devices do not see our opening hours or additional contact info.
would you please help to give your suggestion?
Thanks for your help.
Any update now? Thanks!
send your issue + FTP via our gmail then i will resolve it for you
what is your gmail ? Thanks!
I sent email from my QQ mailbox, did you receive it? Thanks!
I sent email from my QQ 51851 mailbox, did you receive it? Thanks!
i don’t see your email, please provide your address email
I send it again now.
I just installed the theme builder but unable to customize, it show error on below page :
Home >Modules> Theme Control Panel
Local Custom File Is not writeable: /home/joouli5/public_html/fashion/catalog/view/theme/default/stylesheet/local/custom.css
Live Edit Custom Folder Is not writeable: /home/joouli5/public_html/fashion/catalog/view/theme/default/stylesheet/customize
Could you help ?
please set permission for this folder and files at path : /home/joouli5/public_html/fashion/catalog/view/theme/default/stylesheet/customize
But I cannot find that folder and files .
We are unable to configure homepage slider can you please help firstname.lastname@example.org
please try read guide and config same
if you can explain exactly your issue, it will easy for me
When will this theme be updated for opencart 2.2
please wait notice of themeforest
i don’t sure about timeline
Hello, when zoom is disabled in the product page, it does not revert to the default opencart behaviour. Instead, when a thumbnail is clicked, a new window opens showing the image. The normal behaviour would be to open a lightbox (with right left arrows for browsing images if more than one)
sorry, on our theme don’t keep default option of opencart
because it’s very difficult with jquery that this theme is using
Hi i can not change the logo in system > settings, where are the real settings for changing it?
You need to change logo type in Theme Control Panel module -> General tab .
Also your support has been expired. So You need to pay us more if you need to get our support service.
Hello, i asked monday also but i don’t get any reply on the email. Could you send me the quikstart for Opencart 188.8.131.52. Because my server doesn’t accept Opencart 2.3x. Thank you in advance.
We have replied your email. Please check. Thanks
Uncaught TypeError: $(...).summernote is not a function
Pav Custom module is not used on Opencart 2.0 version. So please remove the module. Everything is used Pav Homepage Builder module.
@pavothemes, that doesn’t work either. Getting the same error. Also images that are missing. I’m pretty sure I copied all the files.
upload a picture
Please contact us via email address email@example.com to get more support. Thanks,
How do I use the Supemenu extension or any other menu extension for that matter as the default theme one is not to my clients taste?
if you want to ask more technical support, please contact us to email address firstname.lastname@example.org
The reason I have asked my question on here is because I submitted a ticket on Wednesday (8426) but still have had no reply! Although for other issues than the one above
Yes, We will check and reply you asap. Thanks,
Can you please let me know if you are working on ticket 8426. You emailed me on Sat to which I have replied Monday and then asked if you have any update yesterday and still nothing!
We have checked your ticket, but We don’t get any response in Ticket. Because you redirected your ticket to our email, so we missed it. Now your email has been checked and fixed. Please check it. Thanks.
So are you saying I cannot reply to your emails without them getting lost?
So why did I receive an email saying the below?
your problems have been fixed, so keep contacting us via ticket system. Thanks,
Please can you reply to my questions. I am now more than a week over due for one of my client’s projects because I am waiting days for answers. I replied to your email last Fri although you keep telling me to use the ticket system but you use emails!!!
I also submitted a new ticket (number 8447) last Thurs and have had no response. It would be courteous for you to at least acknowledge you are looking into the problem so I know it’s being dealt with
We supported you about the menu on the theme a few days ago. Let’s know a new email if you still have other questions. thanks.
I am absolutely sick of this now. The support is ridiculous. You have not answered neither the email I replied to yours where you asked for screenshots and you have not replied to my ticket number 8447!
Either you address these issues urgently or I will ask for a full refund.
We are following that ticket, keep contacting us there,
So when can I expect an answer to my latest questions to this ticket, this is an absolute joke???
Hi I tried the theme with Arabic language and it worked fine! but I can’t translate the (Contact Us) Label on the footer , I tried to find it on the theme files but I couldn’t find it!
How I can translate this label ?
Waiting for your reply!
Please contact us to email address email@example.com for getting the solution about translation Opencart site.
This was a great theme in 1.5 but so many bugs in version 2.0. Menu does not work properly if you have quite a few items and then sub items the sub list disappears of screen. If you try to put the items into more than 1 column it doesn’t work. Cant get a super mega menu to work with this theme. Have contacted support numerous times and all I get back is them asking for screenshots. Screenshot of what?? The support is terrible, they reply via email but if you do so they never answer and just say use ticket system.
Then little things like fonts and colours within theme panel do not same to make any alterations. Had to change so many things manually to css files I have lost track.
Overall very disappointing after using the 1.5 version for years without any issues.
hi!! can i use a video in the slider?
yes, you can add a video on the slider, it is an effect on slider.
Hello, when using your Pav Layers Slider all I get are blank slides (frontend and backend) I tried different resolutions and sizes, even BW pics – same result.
Reading the posts I learned other people had the same problem, but the solution is not posted here or in documentation you provided (which is old by the way).
Plese provide a solution to my problem as soon as possible.
You should check the image name of slider, it should not be included white space or special charaters
Thank you for the response. The file names were the issue (were slide_01.jpg /_02 /_03 etc.)
For other people having problems:
1. If you have more than one language installed, you have to build slider for each language.
2. Slide size much match exact size you entered in “Start Slider Dimension”, it wont auto-scale, nor add background for you.
You should submit a ticket to us with Purchase information. We will check and support you asap. Thanks
hi, i have problems…i can´t add reassurance blocks, only 2, when i click over “add” nothing happends, in log show that
2017-01-17 16:42:54 – PHP Notice: Undefined index: pavreassurances in /home/soundonset/public_html/admin/controller/extension/module/pavreassurance.php on line 46
2017-01-17 16:42:54 – PHP Warning: Invalid argument supplied for foreach() in /home/soundonset/public_html/admin/controller/extension/module/pavreassurance.php on line 46
2017-01-17 16:42:54 – PHP Warning: Cannot modify header information – headers already sent by (output started at /home/soundonset/public_html/admin/controller/startup/error.php:34) in /home/soundonset/public_html/system/library/response.php on line 12
and i create a block more, but nothing, and i can´t delete any!!
when i go to create a new i get this “Notice: Undefined index: pavreassurances in /public_html/admin/controller/extension/module/pavreassurance.php on line 46Warning: Invalid argument supplied for foreach() in /public_html/admin/controller/extension/module/pavreassurance.php on line 46Warning: Cannot modify header information – headers already sent by (output started at /public_html/admin/controller/startup/error.php:34) in /public_html/system/library/response.php on line 12”
i use 184.108.40.206 verion
please,i need your help
i can´t edit the newsletter module, well i can edit but not show the changes
more, in category page, the products show transparents, where i can change that??
We see that your support time was expired. So please contact us to email firstname.lastname@example.org for renew your support time to complete your project.
please, i need your help..i will lost my job….please….
how can we help you?
i have a problem with a extension, the authors do not know how to fix it, i know that i not have support but i do not know what to do, I’m desperate
Please contacting us to email address email@example.com for getting more support about this. Thanks
it’s compitable with 220.127.116.11 ?
sorry, it is not upgraded to 3.0 version.
Hello. On a tablet clicking a top menu item goes straight to the main category page with no time to click a sub menu item. Is there any fix to this?
Now, you can submit a ticket to this https://pavothemes.ticksy.com/ . Our technical will check and help you. Thank you.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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