This author's response time can be up to 5 business days.
I installed the latest version, there is a problem, but when add to cart and i want to remove the remove action don’t remove the item from the cart. you can try your self and see www.tedibeautyhub.com
Please send your FTP to our email email@example.com . We will fix this bug for you asap. Thanks.
This theme have lot of bugs and also the support they provide looks like they think of themselves as ” know everything” and the buyer is a dumb ” knows nothing”
Problem 1 : Just purchased the theme and setup on localhost, got a “theme control” gave error, i thought a file might be corrupt or missing, did a reinstall and got the same issue again.
Contacted them on support, and got a reply in 48 hours ( 48 hours wasted ) they told to replace a file that was intentionally not provided with the theme download.
I missed a deadline to project because of there stupid support.
Problem 2 : Started working on a new project, theme setup, all modules setup. Now when i did the install of 7 PAV modules, 7 modules provided with the theme are showing the same name as “PAV carousel ” in the modules list. When you open them all are different modules as they should be.
Contacted them on support, got a reply in 36 hours. ( again the time waste.) Now they need FTP to check if i was so dumb, i uploaded the files correctly or not. ( i was working on local so copy paste takes 5 seconds )
I asked for a refund, No response or even a talk about that.
Genuine Feedback: Don’t buy theme from them , BUGS a lot of them. Intentional missing and corrupt files so you could buy their paid support to solve the issues.
Support : they answer in 36 hours + to tell you, you are dump and might have not uploaded the required files correctly. ( is this support?)
i will be posting all of this on social media as well , and will do nice promotion of my complaints if i don’t get a refund soon enough.
Best of luck for cheating me and many more.
Please send me version of your theme for Opencart 2.1.x. I’m waiting for it about three days!!!
We are following you via email. Please keep contacting us with email.
i am having complaints that the add to cart button is not working in mac devices. is there a bug or a fix needed? too many clients are complaining
Please let us know exactly the things which are not worked via email address firstname.lastname@example.org . We will check and give you some solutions.
Hello responsive menu is not showing, by clicking only the search and close button appears, I see the code I realized that offcanvasmenu is vaziu how do I fix this? I’m having complaints with the users mobile …
another error is that the disable quick view option does not disable the option and is still active.
Maybe your site still missing some codes. So please contact to our technical support team via email address email@example.com with your Purchase code id, your website information. We will check the problems.
I have a problem with the FontAwesome social icons down in the footer, the Instagram icon is blocked by the white background on hover. Another problem is that, while I was editing via the theme control, I accidentally deleted both of Facebook and Instagram, is there anyway to add them back?
You still haven’t answered my question. Along with the buggy carousal issues that is supposed to be fixed a month ago. Can I have an actual fix for those? And if you are specifically not answering my question, what is the point of purchasing support from you guys?
Hi, we are sorry for the late reply as we are on vacation so reply would be slower than usual. We fully back to work by tomorrow and we will check your issue.
Thanks a lot for your patience.
Is the theme Compatible with Opencart 2.2 or no?
Yes, it is available to use on 126.96.36.199 Opencart version. If you have the questions, please contact us via email address firstname.lastname@example.org . Thanks
Hello, just installed theme on OC 188.8.131.52 but where can I find modules? I don’t see it in ZIP file, they are only for OC2. Thank you
Please contact us via email email@example.com . We will send the modules of 1.5.x for the theme.
Is it possible to get a file so i can import the sliders?. having a bit of problems with them, with missing database, but after creating an empty slider those went away.
I tried runnin the datasample, but that didnt fix the issue, i also tried to export them from the demo, but there are no permissions for that
Please submit a ticket about your issue, and website information. Our technical will help you check again.
Maybe it relates to your setting. Thanks.
I am wring you everyday more then 1 week by rise ticket and mailing but your poor support team not reply
I already buy fashion&store from theamforest
I install opencart 184.108.40.206 verson,I can’t find moduals in your package file
please sent me all moduals of opencart 220.127.116.11
Hello, I have already replied your email, Please check and get the modules. Thanks,
I purchased this theme two days ago but upon downloading the only files in the folder with guides & licenses…no PSDs, OpenCart files, or modules etc. I sent a support ticket but still waiting on a reply. Please advise ASAP.
Please let me know your ticket number, We will help you to check and send to you the newest package again if your package is not fully files.
Ticket number #8053
I’ve tried downloading the files again this morning but it still only contains the guides & licensing folders.
We have just given you the link to download full package via email. Please check and get it. Keep contacting us via email if you need to help something.
I’m not sure what’s going on but that link only contained the guides, licenses & modules. I’m still missing the PSD files, Quickstart package and the Theme folder.
Please rectify and send me another link.
Got the Dropbox link and all seems to be all okay now. Thanks for your support.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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