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Product Page Design: 1st option does not appear the way it describes. Client is very unhappy. Please help me understand why/ how to disable page design overrides. I want woocommerce default single product page design where thumbnails are beneath main product photo. Client is in the verge of requesting a refund for the theme
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it.
Best Regards, LA Team
Support is not helpful at all. Please if you are considering buying this template, DONT. The single product pages are not displaying correctly like they depict. I wish to override PAYNA theme and leave it as default woocommerce display but it is incredibly difficult. The ‘no override’ php code I have used on other themes will not apply. In fact any sort of customization I attempt will not apply correctly, lol. Its sooo frustrating :’( and support takes days to respond with ‘try disabling plugins’ ?? LOL
1) I do not understand why you said it above, we have supported you everything as quickly as possible and have found the cause of the problem you have encountered.
YOU DID NOT SET THE PICTURE FOR THE PRODUCT – SO NOTHING WILL BE DISPLAYED IN THE PRODUCT PAGE
2) And here is what you wrote in the support page http://prntscr.com/nvjm8r and https://prnt.sc/nvjm0r
YOU WROTE “Are you kidding me ?” == > ARE YOU SURE ?
And here is video that I record while checking your problem https://screencast-o-matic.com/watch/cqhU2nTqED .
He. Pre sales question. Is it possible to remove or hide icons: quick shop, compare, wish list from the product thumbnails when mouse over?
Firstly thank you for interested the theme and for your question :
- Absolutely yes, you can easily manage these buttons on the theme settings panel ( see screenshot to clear http://prntscr.com/nuumui )
Hope this help you
- Is there a theme option to set 2 columns layout on mobile shop page?
- Is there a theme option to always show the “add to cart” button (not only on hover) on mobile shop page?
- does the theme have a “predictive” (autocomplete…) search functionality on mobile version?
For all question I refer to “theme options”... not css customization…
Hi there. How do I disable google fonts from contacting google servers? I would like to store google fonts locally on my server, in order to be compliant with the current Data Protection Legislation. Thx
I actually tried to submit a ticket on your support site, logged in with my Envato account, tried to validate purchase via envato green button, and it`s not working. I downloaded the theme via envato elements. This program does not give u a purchase code, just a licence. How do I get support? Thx
Firstly thank you for using the theme and for your question – To get our support you need to buy this theme on ThemeForest.
Hi. Infinite loading when add a product to cart on cart sidebar on this mobile page:
Hello, Great theme! lm having one small issue with the compare page and cant create a ticket as l purchased the theme using envato elements and there isnt a purchase code, is there any other way l can send the issue across?
Thank you for using our theme. Envato Elements not provide Support Services. You should purchase our theme on ThemeForest for get fully Support Services from us
Hi thank you for the prompt reply! l will purchase the theme today and register a ticket. Interesting envato don’t mention that no support is given in their amazing one stop shop subscription service. l will have to review the subscription and really see if it caries the value with this information.
Thank you so much !. Envato Elements is suitable for who customers don’t want to pay much.
any updates yet ? i love this theme , but i has so many bugs ( i can’t count them ) but the one in most i need for now is the infinite scroll causing products to be shown twice or more
Could you create a new ticket on https://support.la-studioweb.com ? I will help you to check these problems
Thanks & Regards,
Hello l have a pre purchase questions is there a way to display stock count as l couldn’t see it on the demos
Firstly thank you for interested the theme and for your question – Currently the theme display stock status as simple text format ( In stock / Out of stock ) . However you can change this format to numbers on the setting panel
Hope this help you
Hello, I bought this item through envato element and I was wondering if you provide any kind of support? Is it possible to have support without purchasing the theme through envato market? Thanks
Thank you for purchased our theme. You should buy our theme on ThemeForest for get fully support services form us. Envato Elements haven’t provider Support Services.
Hello, Im setting up my instagram feed and it says “Please set Instagram Access Token on the settings page.” where is this located?
To setup Instagram Access Token – please go to Appearance -> Theme Options -> Additional Code and you will see the options
Thanks! I’m using Homepage 13 … I accidentally deleted the section for New Products, how do I add that back in?
For that, please use Revision History features of Elementor to get back https://docs.elementor.com/article/104-history . Also, for next time if you have any question – please create a new ticket on https://support.la-studioweb.com to get the fastest answer
I tried that but that section just doesn’t load anymore
How do I add the Instagram feed to my footer?
Please open ticket on https://support.la-studioweb.com. Our Support team will help you check it
my client bought this theme and now wants to cluster google maps markers. Is it possible?
Firstly thank you for interested the theme and for your question – Currently the theme does not support cluster markers on the maps. However if you create a new ticket on https://support.la-studioweb.com . Our support team will help you
im considering buying this theme. what is the different on buying from envato elements and theme forest. if i buy from elements is there any different .will i still have licence to the product? and yes theme look nice , is it easy to customize the theme . will it work with elementor page builder. can i edit the header and footer with elementor page builder
Firstly thank you for interested the theme and for your question:
- The main difference between Envato Elements and Themeforest is “Envato Elements does not provide technical support for any items”. Also, you can read more on https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
- And about header & footer, yes you can use Elementor to edit/create the them.
I wanted to know if your theme is still up-to-date as you did the last update last May
Firstly thank you for interested the theme and for your question – Yes, the theme is still up-to-date and we are working on the new version and are updating some features to be compatible with Elementor 2.7
Client requested Instagram feeds to be linked to the website… but looks like nothing is showing after inputing the Access Token as requested by the Instagram element by La Studio
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Can you make header sticky with the header builder?
To enable the header sticky – please go to Appearance -> Theme options -> Header and then enable the header sticky option
Great found it thanks. Do you know how to enable your header, when I before used Elementor header? It does not seem to come up?
And, ajax search, will this automatically be used, if I say it is product search – or is defined by which version of search I use? (full, toggle or simple for example)
Please create a new ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Ok, I have not bought the theme yet. I really need to know if ajax search is working? And if it is possible to change link color? (not only on page title)
1) The ajax search. I am sure that it will works
2) Of course, you can change the link color on the theme setting panel
Great thanks, could you plase tell me where in the setting panel, I can change link colour?
Found out about the header issue. When I deactivated Elementor Pro, I could see and edit the header. Just a heads up, if you others have similar issues.
Last question before I buy the theme. Speed matters alot for me. Will you guys assist in helping with speed (for instance lower the https request)
To change the link hover color you can change the primary color on theme setting panel. Also, If you would like more assistance, please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Hi. Pre-buy question (I have download payna theme from envato elements to try and buy from themeforest if it works well)
I can’t see the products on the pages, why? How do I solve? Thanks:
Also I get this error:
Notice: Undefined index: _id in /home/isabellv/public_html/wp-content/plugins/lastudio-elements/override/core/files/css/base.php on line 705
OK, it works, forget it; thanks (the products did not have images) I will buy the theme, I like it
I am glad to hear that, if you have any problem while using the theme, please create a new ticket on https://support.la-studioweb.com . Our support team will help you asap.
Will it be possible to have the same filter design with cehckboxes on product category pages as the SkludMart theme has? It works really well there.
Firstly thank you for interested the theme and for your question – Yes, it will works because both theme are using the same core.
And would it be possible to use the tags in this way? I would really like to use tags in checkboxes, and only use some of the tags and not all of them. Is this possible?
Yes, it’s possible
So I can have two different checkboxes which shows different tags? I cannot seem to filter which tags to show in the widget area. But maybe I am doing something wrong. And I can only get tags to be shown as links not checkboxes.
To do this you need to use some custom css, please create a new ticket on https://support.la-studioweb.com . Our support team will help you
Hi there! Is the theme built 100% with Elementor?
Firstly thank you for interested the theme and for your question – Yes, the theme was built with Elementor.
Thank you so much, we just bought it!
Hi, why i have to click 2 times on mobile device to view the product? it there an option to disable this?
I have disabled the Quick view, Compare, Wishlist in the theme options.
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com., Our Support Team will help you check it
Cart page and Checkpage page are empty…. why?
Please make sure these pages contains the shortcode [woocommerce_cart] and [woocommerce_checkout] , you can read more on https://docs.woocommerce.com/document/woocommerce-pages/
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