68 comments found.
I get this error: The latest version of Elementor is incompatible with LaStudio Elements For Elementor plugin, Please downgrade Elementor plugin to the previous version, then reactivate LaStudio Elements For Elementor plugin and wait for updated version of the theme
Hi there,
For this problem – please make sure you have update the theme & required plugins to latest version.
Best Regards, LA Team.
Hi, on demo fashion 4 the shop menu item have a image on the 4th column, how I get this? I import the settings of demo 4 but I can’t get this image on my menu.
Hi there,
If you want to help directly from us, please buy the theme here and open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Hi, today crushed the site. All design related to theme has problems, including icons (for ex. Cart icon is not anymore). Do you work to an update? I think that is an incompatibility with elementor
Hi there,
Currently the theme is working fine with latest version of Wordpress, WooCommerce as well as Elementor, If you have any problem while using the theme, please open a new ticket on https://suppport.la-studioweb.com . Our support team will help you.
Best Regards, LA Team.
Hi i’ve a lot of problems with Demo Import…I write to you at support team but nobody answer. Can you help me? All is blank when I import my demo n°4.Thank you
Hi there,
Firstly, Thank you for purchased our theme .Please open ticket in https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
yes I already did it…i wrote you but nobody answered me.
Hi there,
I imported demo 04 for you, please check it out.
Best Regards, LA Team.
Thank you! Wich was the problwm? I ask it because in the next months I’ll buy another license of this theme! Thanks
Hi there,
I just removed all the data and reinstall the demo data.
Best Regards, LA Team.
Hi, I check and there are some problems in About Us page and some other. I write to you in your support website.
Hi there,
I solved this problem for you, please check it out.
Thank you.
Hi, at the latest update (today) do not open my site pages on Elementor. stau and think, but no action…. And I have to change some data. Can you make something on LA for elementor plugin? Do not work with other variant of Elementor, I tried rollback. Eventually a rollback for theme?
Hi there,
Firstly, Thank you for purchased our theme. Please open ticket in https://support.la-studioweb.com . Our Support Team will help you check it
Best Regards, LA Team
Hi, are we able to add LaStudio meta views/options to custom taxonomies?
Hi there,
Unfortunately, the theme has no option for do that. However if you want to do that, you can request customize from us.
Best Regards, LA Team.
Awesome! How do I go about requesting and paying for that?
Hi there,
For this problem, please send detailed information to email info@la-studioweb.com .
Best Regards, LA Team.
Please look at Ticket: 2741534
Hi there,
Please check my answer on the ticket page.
Best Regards, LA Team.
How can we change the width of the hamburger toogle menu? we want the Widht Smaller not so big.
Hi there,
For this problem – please open a new ticket on https://support.la-studioweb.com . Our support team will help you.
Best Regards, LA Team
Please reply on the Ticket #2728474. Im waiting now 6 Days for a solution with the Toggle Menu.
Thanks!
Hi there,
I am sorry for late response, please check my answer on the ticket page.
Best Regards, LA Team
Hello, I’m interested in purchasing this theme however I have a question before I make the purchase. Is there an email I can contact that can help me? I prefer to use email to communicate my pre-purchase question.
Thanks
Hi there,
Firstly thank you for interested the theme and for your question – You can contact us via email info@la-studioweb.com OR open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
hello I have easily acquired your theme through Element, I have a problem that I can not solve. Pagination not working in woocommerce, can I ask for your help, can we only buy you support? Thank you
Hi there,
Firstly thank you for using the theme and for your question – Unfortunately, Envato does not offer a separate support license. You need to buy the theme here to get our support.
Best Regards, LA Team
Theme not compatible with new Elementor. Will there be an update to the theme?
Hi there,
The version 1.1.2 of the theme is compatible with latest version of Elementor
Best Regards, LA Team
When ever I update Elementor to 3.0.14 it crashes the site, when I disable Elementor the site come back up. So the latest 1.1.2 doesn’t seem to be compatible with the latest version of Elementor. The higherst version of Elementor that doesn’t crash site is 3.0.7
Hi there,
For this problem – please make sure you have using the version 1.0.7 of La-Studio Elements plugin
- to update plugins, please read more on https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/#3_Update_plugins
Best Regards, LA Team
Hello, It’s a beautiful theme. My life got complicated so I wasn’t able to use it. I’m working on it now and I noticed I can’t use Elementor. I even re- uploaded theme again, but looks like Elementor blocks all usual features. They want me to go PRO to use it. I wasted 2 days because it’s redundant work. Can you tell me why I can’t use basic feature which came with theme? What do I do wrong?
Hi there,
Thank you for purchased our theme. Please open ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
I tried. But since I had not be working on your theme right away, now even basic functions don’t work there. And it says:” Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” So does it mean I don’t deserve basic usage of the theme? I need the theme to work even without your support. It is included in the purchase. Please, help.
Hi there,
Thank you for purchased our theme. We’ll check your issue and reply to you within 24 hours.
Best Regards, LA Team
I still didn’t hear from you
Hi there,
As I mentioned before, I don’t get any from you on the https://support.la-studioweb.com . And for your problem – please make sure you have using the latest version of the theme and required plugins . And how to update the theme, please read more on https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/
Best Regards, LA Team
I tried to post the form but it says: Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license. Of course I’m using latest update. I could send you a screenshot if you tell me where. Please, fix the issue with the Elementor. I don’t need support, I build and manage website for last 8 years. And no theme had this issue. Don’t insult me by pointing out I would not know how to update. I even RE-installed again to make sure. Elementor is blocking people who use your theme without support, and I just checked comments above. I’m not only one who had this issue. If I don’t purchase your support, which I did for a year and never used, because my Grandma and Mom suddenly passed and I stopped to work for awhile and never implemented your theme. I need to purchase Elementor to use your theme. I’m here for 8 years. No theme ever had promised features and not delivered. If they had a bug,’no one is perfect’- they fix issue. You brush me under carpet because “ I don’t purchase your support” after I bought it for a year and never used. Please, fix your theme, or return my money.
Hi there,
I am sorry about this inconvenience but the theme is built on the free Elementor version. And we have all the features needed to build a website that is identical to our demo site. I don’t understand why you have so much experience in using that you don’t understand this
Best Regards, LA Team
I bought this theme because it included Elementor feature. You never mentioned we can’t build whole theme on Elementor. When I use Global settings they don’t appear on Elementor parts. And only Elementor features could be use are below basic level. And also because I thanks to your settings could only use partly Elementor, the theme other features don’t work. I need to change colors manually hundred times. And it’s not Cache issues. I had another theme from here, not such a issue. Globally set colors always showed up. Sorry, but how you gonna fix my problem instead of blaming me for it? Don’t try to imply I don’t know what I do all the times. How rude is this?
Hello, i downloaded latest version of the theme from envato elements, it is really nice but i have a hard time with the demo. Demo imports fine but home page main area is blank. I used the elementor version installed by theme, tried also older version with no luck. I tried on two different servers too. After the demo import, in elementor templates there only section templates, not the homepage template. Tried with different homepages demos too, same result, only the menu and the footer are displayed. Even if i try to manually add elementor widgets, for example slider revolution widget, it does not work, it gives no options to choose the slider you want. It seems like an incompatibility with elementor 3.x. I would appreciate any help or suggestions. Thank you
Hi there,
For this problem – please update the theme and required plugin to latest version. You can read more on https://la-studioweb.com/tip-trick/how-to-update-wordpress-themes/
Best Regards, LA Team
I am at version 1.1.1. The theme was downloaded today from envato elements.
And what about the other plugins ( LA-Studio Core and LaStudio Elements For Elementor ) have you also updated them?
This is a new installation, all plugins were installed with the default installer included with the theme. I also tried with a clean installation toro theme, same thing happens. Do i need to update them manually from the downloaded folder?
Hi there,
It’s very weird, I tested it on my localhost and demo server but I see it still works well. Did you check the system requirement before installing the theme ? http://docs.la-studioweb.com/payna/#system-requires
Best Regards, LA Team
Hi, I am interested in purchasing the Payna or the Toro theme. However i just wanted to understand the customization option for headers. Does it allow for the search icon to be brought in line with logo so that the whole header area takes up less space.
Hi there,
Firstly thank you for interested the theme and for your question – the theme supports many header types, you can customize the header in as many ways as you like. If you can’t do that, please open a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
Hi, I would like to purchase the theme payna demo 11, will this be easy to edit for someone with special needs and limitations? I’ve already purchased another theme from another company and it is not beginner user friendly for people with special needs.
Hi there,
Firstly thank you for interested the theme and if you having any problem while using the theme, please create a new ticket on https://support.la-studioweb.com . Our support team will help you as soon as possible
Thanks & Regards, LA Team
You can not submit a ticket without a purchase, If I can not ask a question before purchase than this may not be the template for me. Thanks.
Hi there,
I am sorry for this inconvenience but for this problem – please renew the support and create a new ticket on https://support.la-studioweb.com . Our support team will help you
Best Regards, LA Team
Well I don’t really prefer renewing my support just because there’s a bug in the theme and you can’t look into it before hand.
Hi there,
Among the customers who bought, you are the first to encounter this situation. And I don’t think this is caused by the theme
Best Regards, LA Team
Hello! Installed your theme by elements but i have problems with elementor and one of the plugins attached to the theme. Please tell me how can I solve. Thank you
Hi there,
Thank you for purchased our theme. Please open the new ticket on https://support.la-studioweb.com. Our Support Team will help you check it
Best Regards, LA Team
Thank you very much for the reply. Unfortunately I do not have a purchase code because I am subscribed to elements.envato I understand that there is no support in these cases but I really need your help. I finished my site and just before launching into the air I see this problem. Please help
Hi there
You should buy theme on ThemeForest for get fully support services from us. Elements dose not provide support services
Best Regards, LA Team
I really could not do it, it is a site that was sold to a client and after delivering it, the problem appeared. I would not have to pay the value of the item at this time. Please help me! I have identified the problem and it is one of the plugins attached to the theme
Hi there,
I am sorry about that but if you want to help, you need to buy the theme on themeforest and create a new ticket on https://support.la-studioweb.com . Our support team will help you free
Best Regards, LA Team
hi
I purchased the theme under Envato Elements licesing and I didn’t receive a purchase code, but you can check that on my account. I could not create a ticket on your support page.
I want to translate when im clicking in the menu my profile and A poppup appears with my profile and name. I want to translate “Hello (username)” i try with loco translate and nothing
Hi there,
As terms & conditions Envato Element, you will not receive the support from us https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements , However I will help you this time, please give me the screenshot about this problem
Best Regards, LA team
Hi,
On the cart page, I can’t change my basket on mobile display. On desktop I have the ” – & + ” but not on mobile desktop.
Can I do for show ”- & +” on mobile display
Thanks
You can see the trouble on : www.save-shoes.com/clean
Hi there,
To do that, please copy custom css code below into Appearance -> Theme options -> Additional Code -> Custom CSS
@media(max-width: 767px){ .shop_table.woocommerce-cart-form__contents tr div.quantity span { display: inline-block; height: 20px; line-height: 20px; font-weight: normal; text-align: center; } .shop_table.woocommerce-cart-form__contents tr div.quantity { width: 70px; text-align: center; } .shop_table.woocommerce-cart-form__contents tr div.quantity span.qty-minus { left: 0; } .shop_table.woocommerce-cart-form__contents tr div.quantity span.qty-plus{ right: 0; } }
Hope this help you
Best Regards, LA Team
Perfect !
And I want to change the red color when I go over the button “update cart” but I don’t find where I change the hover color button, I want red to black
Hi there,
For this problem – please open a new ticket on https://support.la-studioweb.com , Our support team will help you
Best Regards, LA Team
Ok done!
Thank you so much! Our Support Team will check your ticket and reply to you very quick
