1207 comments found.
No answer I asked for support 5 days ago and nothing
Hello,
Sorry for the delay in reply, our support manager already checked and replied to your ticket on Saturday
Regards
The pearl version I bought was 3.3.3. I updated to 3.3.8 and the page view is broken. I am using the furniture theme. Header and menus turned blue. Footer footer is not visible. Please help me. Fonts are also broken.
My Site: www.enovabathroom.com
Hello,
Have you customized the theme or included extra modifications? The latest version of the theme doesn’t include any styling changes by default. The theme update process doesn’t change the content and settings by default. If you have some customizations in your parent theme, you need to install a child theme. If you will make your modifications to your child theme you don’t have to worry about losing the modifications.
Here is a related manual for child theme >> https://docs.stylemixthemes.com/f-a-q/child-theme
Then you can update it safely >> https://docs.stylemixthemes.com/pearl-theme-documentation/getting-started/update
Regards
Hi, i´m so close to finish my site with this amazing theme, but I have a problem with staff widget. I have my site in spanish and english, and in the spanish version I have the button VIEW LESS and VIEW MORE, one in spanish and the other in english (I don´t know why). In the english version of the page, I have both in english. Is there anyway to change this text into theme options? Or I need to translate with a third plugin? (I have loco translate installed).
Thanks a lot for your support!!!!
Hello,
Such kind of static strings can be changed with the help of plugins like Loco Translate or WPML. Could you clarify what plugin you are using for the translations on your site?
Regards
Good morning, thanks for your support. I´m using both, WPML to generate all the pages in english (my client bought the multilingual blog), and I Installed Loco translate to try to find this kind of strings, but I didn´t find it.
By default, the theme and external plugins are in English. However, the theme and plugins are ready for translations. You can change your site’s main language under the WordPress dashboard > settings > general > site language section. It is recommended to use the Loco Translate plugin in order to properly set translations in the site, via this plugin you can properly organize translations of static strings of the theme and external plugins. So, you can make your site in any language. For more details please kindly follow the instructions from the following manual > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
Best regards
Hello how can i make the footer logo smaller on mobile and web in pearl theme
Hello,
Such kind of changes can be done with custom CSS. For example, you can try to use the custom CSS like below under the appearance > customize > CSS section, it will change the footer logo image size for the desktop. For mobile, you can also use custom CSS with the @media rule;
body .footer-widgets .widget .textwidget img { width: 110px; }
Regards
Hi Stylemix, It seems like there is a problem with the header section i am not able to change header logo “pearl” and other details on header section. can you please look at this ? https://treffersourcetechnologies.com/
Hello,
It appears that the issue you are facing could be related to the PHP version being used on your site. We recommend using PHP version 7.4, as it is known to be compatible with the theme and can help resolve potential compatibility issues.
To update your PHP version to 7.4, please consult your hosting provider or access your hosting control panel. It’s important to ensure that all the necessary server requirements are met for the theme to function properly.
Additionally, we recommend temporarily deactivating any extra third-party plugins on your site to rule out any conflicts that may be causing the issue. Once you have deactivated the plugins, please re-check the case to see if the problem persists.
Regards
Hi, I want to add some other socials . How can I add the icons? Thanks
Hello,
There is no option to add new socials. You can add the link for a new social network and just change the default existing icon of the user social via custom CSS
Regards
Can you fix the demo “Psychologist” the others work perfectly but I want to use this one and it’s not ok. the demo ones work and look exactly like in the demo, but this one doesn’t. Thank you
Hello,
The demo import will be properly imported. Please note, most of the images will be replaced due to the license. If you want to use the demo images on your site you need to purchase them separately from fotolia.com. Moreover, you can easily change them with your custom images via editing the page. There won’t be images and some custom post types like event and posts settings in the Home page elements settings should be manually set.
Regards
Nu este vorba de poze… stiu acest lucru. Va rog incercati sa imported demo sa vedeti ca nu arata ca in prezentarea dvs… este plin de erori. celelte le-am testat si merg exact ca in prezentare, dar pe mine ma intereseaza aceea de psihologie. Va rog revizuiti acest demo. Vreau sa merga ca si celelte… go ia 2 minute sa tested…
Yes, I provided my previous comment based on the results of the demo import. The only difference was in images and some content. The demo import proceeded without any restrictions on my testing environment
Regards
Why do all the others look good and those don’t? You couldn’t solve it so that I could finish the order for my client and everyone would be satisfied. With a little help from you, everyone was ok. But you prefer to tell me something that is not relevant, I saw a demo, I bought it and it doesn’t look like that… the others do, but the one I want is NOT. A beautiful day and it’s a shame you couldn’t help me. Maybe I’m not such an important customer,.....
You purchased the theme in 2021, it could be that you are using an outdated version of the theme. Make sure that you updated the theme and external plugins to the latest version. Kindly be informed that the comments section is mostly for pre-sale questions in general, unfortunately we are not able to check your case from the comments board.
Best regards
Hello,
How can I change events date format to Date/Month/Year (09/05/2023)? Instead of having as May 9 2023.
Thank you in advance.
Hello,
The format comes directly from your personal WordPress settings and you can easily change the default format directly from the WordPress settings > General section > Date Format
Best regards
Hello,
This WordPress setting is not working. I have chosen 12 May 2023 and it is still showing up as May 12 2023.
Thank you.
WordPress settings > General section > Date Format is not working in events. Please suggest the solution for the same.
Could you clarify whether you used existing formats or included custom format in the WordPress settings? As the format worked properly on my testing site
Regards
the drop down stmicon for a mobile menu has turned to a little square – using latest version of the theme
This is what it is looking like – https://prnt.sc/_wY5JcdvX-kk but this is what it should look like – https://prnt.sc/IYN3X2LVbYII
Hello,
We couldn’t detect the same case on our testing sites with the latest version of the parent theme. Please make sure that you didn’t change the core scripts of the theme and make sure that third-party plugins are not bringing this strange issue with the drop-down icons.
Regards
Hi there guys, any plans to update the page builder in this theme? I got the new update with the AI, but these plugins are still outdated.
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Regards
Could I please get the codes for columns in contact form 7 for this theme?
Hello,
Unfortunately, we cannot provide custom codes and scripts from our end as it is outside the scope of our support policy
Regards
remove date author etc from blog posts. I changed the setting to not show date, author, etc. and works fine except for when viewing the blog through categories. there i can see the date, author etc. How can this be removed as there are no options for this in the theme customization that i can see. thank you!
Hello,
Such kinds of things from the archive pages you can try to remove via custom CSS. You can use custom CSS under the Appearance > install plugins section
Best regards
I don’t know if I would call this a request for support because it doesn’t appear to be documented at all. Just wondering how to filter down to specific post categories in a ‘Pearl Posts List’. There is a field in the settings window for it but I can’t figure out how it works. I’ve tried “category&tag_ID=4” but that then displays nothing. Any chance someone could help me please?
Hello,
In the element settings, you can hit the posts’ taxonomies. In addition, if you want, you try to to use the default posts element on the page
Regards
Hi I get this message in the last update: “We have replaced the Open Table Widget with the new WPBakery STM Open Table element.
Please, update the pages where you used the Open Table Widget, and change it for the STM Open Table element, to make sure the integration works properly. Deactivate and delete Open Table Widget plugin”
I clicked “Deactivate and delete” but nothing happens. I dont see noting about Open Table Widget in my system.
Hello,
The latest version of the theme is 3.3.7. You can check it from here > https://docs.stylemixthemes.com/pearl-theme-documentation/extra-materials/changelog
There is no need to delete any plugins in the 3..3.7 version
Regards
I will check….
Hi Stylemix, It seems like there is a problem showing the header logo when using the “Sticky header”. I can see you have the same issue here: https://pearl.stylemixthemes.com/conference/
Regards
Hello,
Thank you for providing us with this information. We will forward it to our development team, and they will work on fixing the issue as soon as possible
Regards
I can’t get WPBakery or SliderRevolution to take their required updates. I hit update, it says successful, but then when I return to the plugin page they are still on the old version and asking for an update. Also, how can I change my site logo? I go into Pearl > Theme Options and see main theme logo, but the submit button won’t work.
To add to this, the submit button isn’t working for me to update anything in Peal > Theme Options. Colors, typography, logo, nothing.
???
Hello,
We recommend using PHP version 7.4 as we have detected some issues with both higher and lower versions. Regarding the WP Bakery page builder and Slider Revolution plugins, please note that they are not free. However, we have purchased these plugins and included them as external plugins in our theme packages. They are already active from the theme side, so you can use them without any restrictions. We will also include updates for these plugins in our regular theme updates. Therefore, once the theme is updated, you will be able to update the plugins as well
Regards
Hi, I have purchased this theme long back and now I am using it. WP Bakery is installed 6.7.0 Wordpress but it requires update and activation with 6.10.0.
How can I make it work?
Thank you.
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them into our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Cheers
Hello, I have installed the last version of the pearl template, but I can’t change colors. there are a bug with the picker. And I need to find a solution as soon as possible. Thank you
Hello,
I tested and detected the same issue in our environment, and I immediately reported it to our developer’s team directly. I hope this issue will be resolved as soon as possible. Thank you for the provided information
Best regards
after update new version color picker is not working anymore on the pearl theme customization. every color picket has a problem on pearl theme pages. can you fix it ? i really need the change my template’s color. best,
Hello,
There shouldn’t be such kind of issue with the latest version of the theme as I checked our testing site’s. Please make sure that you updated the theme pre-packed plugins as well under the appearance > install plugins section. In addition, I can recommend you re-check the case by deactivating all of your extra third-party plugins. In addition, note as the issue comes on your site, it could be that the server is not generating the needed styles, you need to check it from the server side, we recommend you check the following related topic -> https://docs.stylemixthemes.com/f-a-q/
Regards
problem is not solved. i installed latest theme on fresh system and color pickers are not working
3.3.6 solved my problem. thanks
You are welcome!
Hi – Fab theme. Hardly any issues in 4 years of using it.
However, 
the bundled plugins for visual composer and rev slider are not up to date – can you provide another update that includes new versions or is VC 6.7 and rev slider 6.5.17 the highest we should use with Pearl?
Hello,
Plugins like Revolution Slider and WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them in our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Please kindly wait for the update, it will be included as soon as possible
Regards
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