270 comments found.
Hello,
My Tickets is 16515.
Thanks
Hi,
Our engineers will check your request and reply you ASAP.
regards
It is a pity that there is no support for BuddyPress! That would be a great theme!
Hi,
We have checked the plugin in our testing environment and it works without any problems. You can use this plugin with the theme.
regards
Of course, we can use it, but if it was fully compatible, you would write about it. There is no such important plugin on your list. First of all. Secondly, we want to make an intranet for our clients. B2B topic. Full integration with BP would mean preparing the whole theme for BP (look at KLEO theme).
The Pearl isn’t community focused theme, therefore, BuddyPress plugin isn’t included in the theme. Moreover, the theme is compatible with the most popular plugins in the standard WordPress repository – https://wordpress.org/plugins/. However, they may require some extra styles in order to match the default theme styles.
regards
Hi. Is it possible to change the server category slug (like “service_category” at Pearl version)? I saw you can change the service slug but what about the category? Is it possible through the theme options or others? Or we can use a plugin for this? Thanks!
Hi
Unfortunately our theme doesn’t have options to change category URL, but yes you can try to use third party plugins, here is example one: https://wordpress.org/plugins/custom-permalinks/
Regards
Ok, I will try it. Thanks!
You are welcome, if you have any other questions feel free to contact us via live chat!
Regards
Hi again. I’m trying this Custom Permalinks plugin but I’m not sure how to make changes on my existing permalinks (like the one I need: service_category) cause the only thing I see when going to the plugin settings is an empty list. Any idea of how can I change it? Or where to find instructions about this plugin? Thanks!
Hi,
Could you please create a new ticket with your site credentials and our engineers will check your site and provide you an accurate assistance. 
regards
Hi, I have purchase this theme and installed it in my fresh wordpress setup. I am able to see the front side but not exact as i saw in the demo. I am using the corporate theme option for my website. I tried to import the page but could find the corporate theme option. Can you please guide me ??
Hi,
Please make sure that you import the demo correctly: https://support.stylemixthemes.com/manuals/pearl/#demo_import
Also, please note that most of the images will be replaced with placeholders due to the license.
regards
Hello ,
i am not able to change background color in Pearl Icon Box, also Row background
can you please help me it’s very urgent
HI
Could you please contact our support via ticket or live chat system with providing your WP-admin credentials and they will check the issue.
Regards
can you please help me how can get my Purchase Code?
Please follow this manual: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- it will help you to get purchase code.
Regards
At the 32 Second mark in your mega menu video – there is an add image link to add an image to a menu item …. I specifically purchased this template because of this ability and I cannot find this add image link …. PLEASE HELP is there something I need to activate?
Hi,
Please create a support ticket with your site credentials and our engineers will help with adding an image to your header menu.
regards
Hi SupportStylemix,
Recently bought the theme and like to use the Viral layout with woocommerce shop functionality.
I like the Viral layout for blog post and also need the woocommerce shop functionality for affiliate marketing.
Whenever, I use “Store” in shop layout under “SHOP” inside Theme Options, the whole site becomes unclickable but when I changed it the shop layout to “BUSINESS” it works.
Is it not possible to use STORE for Viral Layout?
Hi,
Could please create a ticket with your site credentials and our engineers will help to solve the issue on your site? https://stylemixthemes.com/new_ticket/regards
Hi, how to change the width of the logo image ? Thanks
Hi,
Please try to change from the Theme Options > Header > Header builder > Image element settings – http://prntscr.com/jjl3xd
regards
I am going to throw it out there …. I have built 15 websites using just one single theme from themeforest (and each site looks different and I have been happy with each of them) but that theme did not let me put images as the megamenu so I had to look for an alternative for my latest client. I am over the moon with this template – the only one thing that I need to work on is the loading speed – I am about to disable the pre-loader to see if that speeds it up …. and setup a better caching system … however all in all this is great and the page importer – OH MY GOD YES!!!!! Thank you will definitely use this theme again…
ooops and I have not yet found the Favicon … but that is me just hunting
removing preloader spead sit up
And not found the custom CSS window yet
I read “You can add favicons under Customizing > Site Identity section, you can also send your questions via live chat.” where is this section?
found it but was a struggle
Hi,
There is a Support tab under the Pearl section of the WordPress dashboard where you can find links to the theme documentation and ticket system – http://prntscr.com/jjqlen.
Also, the Live Chat is available on our support site – https://support.stylemixthemes.com/.
regards
Hello, I recently installed the Pearl Business Demo, can’t find the testimonials anywhere, Please help.
Hi
Testimonials are disabled on your site but you can easily enable them under Pearl > Theme Options > Post Types > Testimonials section.
Regards
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