46 comments found.
Hi,
In the Noo information widget is there no Instagram icon? How can I put instagram in the list?
kind regards Pejman
Dear, Please kindly contact with our support team on http://nootheme.com/forums Our supporter will check details to help you.
Best regards.
Can we have an updated changelog? It says 1.4.3 but on the admin panel is notified a 1.4.4 version…I need to know if I can update this theme with my 5.2.7 Wordpress or if I can go Wordpress 5.5
Thanks in advance!
Yes. we’re will update theme changelog.
Best regards.
Hi, I sent a support email to contact@nootheme.com on Tuesday, still no reply?
Hi.
Thank you for contacting us.
Sorry, we have checked our email but we do not see the email under your account “DigitalGroupIOM”. Can you resend that email again?
Thanks.
just resent it
I’ve done a demo import for Bikang, but only 50% of the content has been imported?
Hi again.
We have checked and helped you fix the import image issue.
Please check it again.
Thanks.
Thanks for the email and sorting this, it’s working now.
Thanks.
Hello, your demo does not inastall
Stylesheet is missing
Hi.
Thank you for contacting us.
Do you have the issue with theme install? As I see, maybe you forgot to extract the file download from Envato.
Please extract the file download, you will see the file install.
Thanks.
yes extract the file download from Envato. but no isntall
The following themes are installed but incomplete.
Hi again.
Please contact us via contact@nootheme.com email. We will help you check the issue soon.
Thanks.
Hello I have a problem today here is what I have on several place of the site Warning: A non-numeric value encountered in / home / customers / d88f6bbb33ce339f90ad468273f4d4e3 / web / wp-content / themes / unicaevents / fw / core / core.reviews.php on line 214
what do I have to do
Hi.
Thank you for contacting us.
Can you give us your site info, admin account? We will help you check the issue again.
Thanks.
Hello, your demo does not work!
Thank you
Hi.
Thank you for contacting us.
Yes, our demo have the issue, we are rebuilding the demo site and upload it soon.
Thanks.
Hello, I am having the HTTP 500 Error in WordPress Admin. I can’t login to admin unless I goto FTP and change the theme folder name. I have downloaded and updated also.
Hi.
Thank you for contacting us.
Please give us your site info. We will help you check it again.
Or you can submit a ticket to our support site.
Thank you.
NooTheme.
Here is site info: http://www.clovisscreenprint.com/ and where can I submit a ticket?
Sorry for the late response.
Please submit a ticket to our support site https://nootheme.com/forums/forum/pearle-wordpress/
As I see, your support has expired. So please give us your site admin, FTP account via email contact@nootheme.com.
We will help you check it again.
Thank you.
NooTheme.
Hello, I sent an email and have not heard any information back regarding my issue. I have kept up to date with your theme and still have issues logging into my admin account via wordpress. I have tired various way to contact you and no reply.
Yes, we will help you check it again.
Thank you.
NooTheme.
Hello,
Visual Composer plugin stopped working. When you click to edit a page, it does not appear. I’m using WP 4.8.2 and VC 5.1.
Do you know what it can be?
Hi.
Thank you for contacting us.
Are you try to the latest version of our theme and plugin and try to update VC to 5.2 or 5.3?
Maybe it can help you fix that issue.
Thank you.
NooTheme.
Hi,
I am using the latest version of the theme (1.4.1.1). The VC plugin that comes with the theme is in version 5.1. In this case, you suggest that I buy the updated VC plugin, right? Is there a forecast to update the theme that comes with the updated VC plugin?
Hi Again.
Let us check our theme with the latest version of VC & WP again. If have that issue, we will update soon.
Thank you.
NooTheme.
We have checked our theme again, everything works fine. Please delete the visual composer plugin on your site, and reinstall it again. It will auto get the latest version from our server.
Thank you.
NooTheme.
Hello,
I reinstalled the VC plugin as you suggested, but it did not work. Plugin downloaded from server is in version 5.1, which is the same version I was using. The current version of the VC plugin is 5.3. With version 5.1, VC does not appear in page editing. Can you help me please? Thank you.
Hi.
Can you give us your site info via email contact@nootheme.com? We will help you check it again.
Thank you.
NooTheme.
Hi,
I’ve emailed you with the subject “Site Info FTP/Panel” for you to verify.
Thank you.
Hi Again.
We have fixed the issue on your site.
Please check it again.
Thank you.
NooTheme.
Hello,
is working perfectly! Thank you very much!
Ok.
Hello,
I upgraded to Woo 3.1.1 and the theme stopped showing the variable products photo. When updating the file product-image.php, it returns to show the photo according to the selection of the variable product, however, prettyPhoto stops working.
When updating Woo, status reported that the following files were outdated:
content-single-product.php product-image.php product-thumbnails.php
I updated the content-single-product.php file as it did not need many changes, but the other two had a lot of change. Is there a forecast to update these files from the theme or can you help me please?
Hi.
Thank you for contacting us.
We have checked our site again, with the latest version of the plugin and WP 4.8.1 but not found that issue. Can you submit a ticket on our support site, give us site info, admin account? We will help you check that issue again.
Thank you.
NooTheme.
And one again, you should update our theme version 1.4.1.1 to fix all the issue.
Thank you.
I’m using theme 1.4.1.1, WP 4.8.1 and Woo 3.1.1.
I’ll open a support tiket for more information. Thank you.
Okay, we will help you check it again.
Thank you.
NooTheme.
My support period has now ended. I’ll check if I can solve it myself and if I can not, I’ll buy the support with you.
Thank you.
Okay, please let me know again.
Thanks.
I want to purchase this theme since i bought landmark and was pretty neat…but i need the psd files do you have them?
Hi.
Thank you for contacting us.
The PSD version also available on ThemeForest, you can check at this link https://themeforest.net/item/carle-car-service-and-shop-psd-template/11937038
Thank you.
NooTheme.
Hi NooTheme,
Is the current version compatible with WooCommerce 3.x?
Tks.
Hi.
Thank you for feedback us.
Yes, our last version compatible with WooCommerce 3.x. But you should to backup your site first. I’m not sure another plugin will compatible with that version.
Thank you.
NooTheme.
how to setting newsletter form in home car service? i add mailchimp API in customizer but not work
thanks
Hi.
Thank you for contacting us.
To setting for newsletter form in the home, you need to add your API key to MailChimp setting first, not API key in the customizer. Then go to MailChimp form setting, select list form to subscribe to this form as my screen http://prntscr.com/f9cbtb.
Thank you.
NooTheme.
Hi, thanks for reply
i add API in MailChimp plugin but not work, and if i empty API in customizer, noo newsletter in visual composer is gone http://prntscr.com/f9ievg
thanks and sory for bad english
Hi.
Thank you feedback us.
Can you give us the site URL, admin account via email contact@nootheme.com? We will help you check that issue again.
Thank you.
NooTheme.
email sent, thanks
Thanks.
Hi NooTheme,
Is the current version compatible with WP 4.7.x and Woo 2.6.x?
Tks.
Hi,
Thanks for contacting us.
Yes, our theme is compatible with WordPress 4.7.X and Woo 2.6.x
Best regards,
Junnie
Thank you very much for the quick response!
Hi,
Thanks for contacting us.
Please send me a link to your site and your admin account and FTP account via my email junnie@vietbrain.com
I will check for you soon
Best regards,
Junnie
can i change images and backgrounds ?
Hi,
Yes, you can change the images and background on our theme.
NooTheme
where’s demo import file ? i only see theme not demo files.
Hi,
To import the demo data, please go to Noo settings> Import Demo> Tick all three boxes to import Post, Nav Menu and Comment> Let the mouse hover over the theme you want to install > Click on Install Demo button. You can see this video for the further instruction:
http://prntscr.com/cfhzm3Please read this document carefully
https://nootheme.com/documentation/pearle/Best regards,
Junnie
how to change the images such as 1200×800 ?
Hi,
Wish you a nice day.
We can only install quickstart version whose images are grey. We can not provide you with images or sell theme because we do not have a license to distribute.
You can edit project, post, services … and edit feature image.
http://prntscr.com/cpj6m3, http://prntscr.com/cpj6ys, http://prntscr.com/cpj741Best regards,
Junnie
how to change footer logo ?
Hi,
Please go to admin panel/Appearance/Widgets and edit Noo- Footer Column #1
http://prntscr.com/cpm14zBest regards,
Junnie
Hi, need to change the header colour. Can you please send med the css short code for this? I am using the Pearle – Multipurpose Service & Shop WP Theme – with the construction demo..
The pictures included in the package are they free to use ?
Hi,
Please send me a link to your site. I will send for you a shortcode CSS to change the header colour.
Best regards,
Junnie
thanks, I will send it shortly. How about the example pictures in the demo that comes with the bundle. are they free to use?
Hi,
Thank you for contacting us.
We experienced a National Holiday; therefore, now we are able to support you.
We can only install quickstart version whose images are grey. We can not provide you with images or sell theme because we do not have a license to distribute.
Best regards,
Junnie
Hi, bought your theme, looks good so far. How can I translate the project and service filter? When I choose not to have the filter shown it still shows. I want to translate All to Alla
Hi,
Thanks for contacting us.
You can modify that word by using languages file and Poedit software:
http://support.nootheme.com/knowledge-base/poedit-an-efficient-tool-used-to-translate-or-modify-items-of-a-site/Best regards,
Junnie
This theme hasn’t been updated since 21/04/2016 and with the release of both WordPress 4.6 and WooCommerce 2.6 several things have broken, including the display of products.
When could I expect to see a release which addresses these complaints?
Hi,
Thanks for your feedback message.
We will update WordPress 4.6 and WooCommerce 2.6.x and release new version of Pearle theme
Please wait.
Best regards,
Junnie
Good news. Do you have an ETA on when this could be expected?
Hi,
Tomorrow, We will release new version 
Please wait.
Good night!
Junnie
Excellent, your prompt action is appreciated.
I have also encountered a few bugs with the customiser where if something is set, it doesn’t take effect. I can provide information if you like but perhaps the next version will fix the issues I am having.
I am pretty sure there is a layout bug with WooCommerce if you set “Shop Page Display” to “Show Categories & Subcategories” each category takes up 100% of the container forcing others to fall underneath.
http://imgur.com/TrzSkYbHi,
Wish you a nice day.
Please send me a link to your site and your admin account and FTP account via my email. I will check and fix for you soon. My email is junnie@vietbrain.com
Best regards,
Junnie
Hello, can you please customize theme to engine oil ?
i can provide product images and some designs in AI file.
Hi,
We have no plan on adding more demo to this theme at the moment. If you want us to customize this theme for you, then you’ll have to pay some fee.
Best regards,
NooTheme
I want to some customizing enginr oil . I will pay some fee
Please send me a message via my contact form on the profile page. We’ll discuss further detail.
Best regards,
NooTheme
Hi there! I would love to know how can i disable the scroll zoom in the map, other wise it is very hard to scroll down in a mobile phone.
Thanks!
Hi,
Wish you a nice day.
Please go to wp-content/plugins/noo-carle-library/admin/vc_extension/shortcodes/noo-map.php Line 198 and add draggable: false, after scrollwheel: false,
Please notice that the order of line can change based on each updated version. Therefore, you should find the code according to keywords in files I give to you
Best regards,
Junnie
Thanks for the support!
Best regards, Thelmo
Hi,
I feel very happy to helped you, and even more wonderful to know you love NooTheme products, please rate us 5 star. It will be great motivation for us. Please rate us with the link below
http://themeforest.net/item/pearle-multipurpose-service-shop-wp-theme/13626338?s_rank=6If you are not familiar with rating, please refer to this link:
https://www.youtube.com/watch?v=7OkseC6LePQ https://i.imgur.com/mvsFngs.jpgThanks and best regards,
Junnie
