I had no issue with the theme price because I think creators should be paid for their work. But many of the features presented in the UI are behind a paywall and it's very frustrating.
My unverified personal assumption is that the sales approach this company uses is to reserve features from all themes and sell them in companion products by the same developer, such as QI Add Ons. This may make it possible to say "you got what you paid for" with the theme purchase.
But between the theme/QI features behind a paywall, and the editor (Elementor) features behind a paywall, it's really irritating that you have to pay SUBSTANTIALLY more than the initial purchase price to use what's there. I usually try to evaluate this type of thing carefully because this seems to be the whole WordPress business model, but you can't really see what's included and what's an add-on until after the purchase.
Author response
Hi there,
We are sorry to hear this but the themes feature everything you do see on our demo website and we are not sure what you refer to since this has nothing to do with the Qi Addons that is included within the theme.
It additionally offers different widgets and there is a free and premium plugin but this has nothing to do with the theme it self as everything you do see on our Pellicula theme demo will be included once you import demo content.
If you need any assistance with this you are more than welcome to turn to our support team and we would appreciate it if you could submit a ticket to our Help Center where one of our support agents will assist you.
You can always read more about the refund policy here but we do hope that once this misunderstanding is resolved that you will reconsider your rating.
Best,
Edge
Simply incredible. One of the most beautiful on the internet.
Love it
Looks very chic and professional at first glance, but is poorly built and hardly customizable. I have already bought another theme from Edge Team before, which was okay and so I hoped for the same quality.
Unfortunately, a big disappointment.
I was expecting an easily customizable portfolio theme to flexibly add elements to portfolio pages. The exact opposite is the case. The portfolio section is absolutely unusable. You can hardly create custom pages without creating everything from scratch.
Also, importing demo content doesn't work, and you have to argue with theme support to get them to do it for you, and they claim it's because of their server settings, which wasn't the case for me.
Author response
Hi there,
We are sorry to hear this, however you do have an option to either use the already predefined templates that comes within our theme, and that are presented on our demo, or to build a custom layout where you can impact on the layout and build it to your needs. This is valid for all our themes.
When it comes to the demo import, please note that a bit demanding resources are needed in order to run a premium theme. Some of those parameters are important only for the demo import. Also, you could try the XML demo import, which is lighter and can be performed with less than required server resources. You can find the instructions for it here: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002603817-How-To-Perform-The-XML-Import
If you are still not able to import the demo, feel free to submit a ticket to our Help Center, and our agents will be happy to try and import the demo for you.
You can also read more about the refund policy here but we do hope that you will turn to our team for help and that this will be resolved.
We also do hope that you will reconsider your rating.
Best,
Edge
Gorgeous theme that really stands out. My customer loves it!
You'll notice these folks either blame the customer for their own lousy code and just argue everything "works correctly" when it doesn't, like they're the only developers in the world. Or they pretend they aren't a paying customer. They try really hard to remove comments they don't like. We had to have our legal team force them to deal with their issues. They are stubborn and arrogant. Look at the other comments - what are the chances they're all wrong? These guys need to stop arguing and just accept the feedback they're getting. Stay away from these folks. Buggy code, poor developers, lousy documentation and poor support. This vendor needs to be pulled from Envato for QC issues.
Author response
Hi there,
We are sorry that you've got this impression.
We do value our customers feedback and give our best to help them, and all our customers do turn to our support team where we do have a procedure and opportunity to help and note any feedback provided. If your previous rating was removed it is because it was probably going against Envato Market rating/review policy.
If you are experiencing any troubles or difficulties when using theme we would appreciate if you could please submit a request at our Help Center by following instructions from this article - How To Submit A Ticket and our support agents will check this and investigate further. At the moment we could not locate any tickets with your Envato username or your purchase code at our Help Center, so please submit a ticket, explain in more detail what you find troublesome and our support agents will gladly help you to set up your website within our theme.
If you perhaps don't wish to use the theme you can submit a refund request as explained here. We do follow official Envato Market refund policy which you can find in this link.
Regards,
Edge
The template is very well-done, very well thought out. Hardly no issues and has very modern elements. The customer support is excellent. They did a very good job.
The best template ever!! Perfect!!
Customer Support and Quality Design are the main reason for my rating *****
Not that simple as they try to sell.
Author response
Hi there,
Sorry to hear this however, we do believe that our theme is well documented covering all the basic information on theme option, and we do understand that it might be confusing sometimes but you can find our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website. Do note that the video tutorials might not be explicit for Pelicula however most of them can be applied to Pelicula theme as well.
Also, Commercial themes on Theme Forest often offer the framework of their own option, and they offer a lot of options, functionalities, and custom elements, and the learning curve can be steep sometimes, especially when you are facing some new theme for the first time.
The important part is that besides the tutorials, documentation, and articles we do have an outstanding support team that is always eager to help all our customers. At the moment we could not locate any request from your Envato username and would appreciate it if you can submit a request at our help center where you can get help for sure as our team will be able to check your settings and provide you with guidance.
Best,
Edge
A great theme and better support!!!
Very very slow and bad support. I'll get another theme. When I decide to buy something with support I'm not really willing to wait a couple of days to get ONE answer. Another day for the question if i can provide admin rights, ANOTHER day to respond on the first question suggesting that I should provide screenshots (that I already provided anyways). That loss of time is not worth it. My suggestion for you guys: Get proper staff in your Support Team.
Author response
Hi there,
Sorry to hear this, however we do think that we have a devoted support team that is always there to help all our customers. At the moment we could not locate any request created from your Envato username and would appreciate it if you could provide us with your request URL so we can check this on your end.
We do hope this will be resolved and you should always know that you can turn to our support team for any issue you encounter. The average response time is within 24h.
Best,
Edge
This theme, on the surface, looks great aesthetically. Getting behind the scenes, several of the main features are glitchy and don't operate as smoothly as other themes. Very little help from support, outside of directing me to solutions that aren't what I asked for. Overall ok with the theme but not enjoying the lack of solutions from support.
Author response
Hi there,
Sorry to hear this, however from what we can see all your request has been handled and you have been provided with help by our support team. You should know that you can always count on our team for help and they are more than willing to help.
The theme does function perfectly fine and if you need assistance with any issue you might encounter best would be to contact our support team to investigate this on your side.
We do hope that this will be resolved and that you will reconsider your rating once you were provided with help.
Thanks.
Best,
Edge
Is a great theme, works as it says it would work. There are a lot of options to customize, and the design is really cool.
