Web Themes & Templates

Reviews for Perfect Couple - Wedding WordPress Theme

35 Reviews

for Customer Support

I was pretty unhappy at first. Finding instructions to upload the theme wasn't as easy to find as I first imagined it would be. I assume that CoffeeCream assumes that you've purchased off this site before and won't have any issues.
Partly a lack of experience on my part, but how to upload and start changing content should be one of the first things that sell the website. Other than that it works and looks as suggested in the sales and live preview sites.
I've added password protection to the front of site and a few other bits and pieces with no issue.

for Bugs

Product is not up to date. I had to have my developer fix the broken issues with the latest version of WordPress. My advice is to look for another wedding template.

for Customer Support

UPDATE, now 3 weeks with no response on basic support requests - requesting a refund for the theme and extra support paid.

Very poor customer service.

for Flexibility

Comes with additional plugins to install. Not user friendly, basically you need to import the demo so that you can edit to your liking. Otherwise it gets complicated to setup everything from scratch.

On top of that, the plugin Visual Composer is not working and asks for updates. When you try to update it won't and requires you to purchase a license for the plugin.

Author response

You have right to give rating and feedback as you wish, but please do not lie to other people. Why are you saying that Visual Composer is not working? And for the license - read this: https://wpbakery.atlassian.net/wiki/plugins/servlet/mobile?contentId=524337#content/view/524337 . It is working like this in ALL themes which include it. So thank you for your "adequate" rating - exactly 1 star is what our work deserve. And sorry for not giving you an individual license for a 45$ plugin in addition to 39$ theme!

for Flexibility

Easy to Work With Coding and Design very fluent. Recommended

Author response

Thank you!

for Customer Support

I bought the theme. Can't do anything. It only asks me to buy visual composer or pay extra for installing the theme like the demo. So I'm wondering what I got for buying the theme? Nothing if you ask me

Author response

Hello,

1) pleasse be clear about what you "can't do anything"?

2) Theme is not aksing you to buy a Visucl Composer, its already included, what is the point for us to ask you to buy other people plugin which we paid for an extended license to include in theme. It's Visual Composer plugin itself asking you about that, but you need to ignore that message. Here is related article: http://www.coffeecreamthemes.com/theme-license-key-do-not-work-for-plugins/

3) Where do we ask you to pay extra?! Please do not blame us about what we didn't do. Maybe you saw services offered by Envato studio, but that is not us, themeforest is not our site, it a marketplace for thousands of authors. Did you open the theme documentation to check what is there? The first it says is about how to import demo data to replicate our demo site. You have these steps with any theme here.

Probably that if you first purchased theme here, and that is fine, but do not make such an instant conclusions and go straight rating theme with 1 star. Maybe you don't know how it usually works here? Just let us know about your issues and we will help.

Thank you.

for Flexibility

by KF - United States 5 years ago

for Design Quality

by MD - Sweden 5 years ago

for Other

by KW - United States 5 years ago

by DM - Singapore 5 years ago

by SA - Israel 5 years ago

for Customer Support

by EJ - United Kingdom 5 years ago

by AB - Moldova, Republic of 6 years ago

by BK - United Kingdom 6 years ago

for Customer Support

by NH 6 years ago

for Design Quality

by LF - United States 6 years ago

by BL - France 6 years ago

by MZ - United Kingdom 6 years ago

by YA - Indonesia 6 years ago

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