Discussion on Pet Care | Grooming, Hotel, Hospital & Shop

axiomthemes

axiomthemes supports this item

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114 comments found.

Cuando van hacer la actualización para que funcione con la última versión de WooCommerce?.

Hello, Theme update is in the process, it will be released in a short while. Thank you for understanding

Dear Customers,

If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/

HELLO, I have increased the character limit in Appearance -> Theme Options -> Contact Info, in ”Contact and Comments form” section Screenshot: http://cityclinic.vet/wp-content/uploads/2017/07/e1.jpg

BUT still the message received in mail is cut off.

Screenshots: http://cityclinic.vet/wp-content/uploads/2017/07/e2.jpg http://cityclinic.vet/wp-content/uploads/2017/07/e3.jpg

Thanks, Yana

Hello Yana, Unfortunately your issue requires closer investigation. Please submit a support ticket at https://axiom.ticksy.com/ and our support team will check it for you.

Hello, the problem was in functions.php—> $user_msg = getShortString($post_data[‘message’], 300); the limit is set to 300 characters.

I changed it to—> $user_msg = $post_data[‘message’]; in way to receive all message.

Thank you for sharing your solution and letting us know that the issue is resolved.

Hi i would like to know how to remove the newsletter section located on the footer of the template, please.

Hello, In order to remove newsletter , you should navigate to Pages > edit page where you want to remove it, scroll down to Page options > Header & Footer > Newsletter parameters > Show Newsletter – set to No and save options: http://prntscr.com/fvizzk

Hi, I am considering buying a WP theme like this. Do you have fixed header? I mean the logo and top menus should stay while scrolling the page.

Hello,

Thank you for interest in our theme! Yes, you can enable fixed menu in theme options (globally – for all pages, or for specific pages only – depends on your needs).

Thank you for letting me know.

You are welcome!

Добрый день. Сегодня был приобретён шаблон сайта

Уход за животными | Уход, гостиница, больница и магазин

https://themeforest.net/item/pet-care-grooming-hotel-hospital-shop/10590430?_ga=2.30491327.1067075977.1507536190-523772410.1507022917 В файлах сайта не могу найти вёрстку HTML. Можете подсказать где её можно найти или отправить мне её отдельно?

Спасибо за ответ. Очень жаль что вы не можете мне помочь. 61$ доллар потрачен в пустую…

Скажите возможно ли в таком случае отменить заказ и вернуть оплату?

Your ticket has been replied, please check. Thank you.

Pre Purchase question… Is this theme going to be updated?? Last update was more than a year ago.

Hello, Yes, sure – theme update is ready and will be officially released in a short while.

Purchased.. installed… and got a virus filling my facebook page with a lot of spam. And made the site unusable. Had to install wordpress from scratch again.

Hello,

We are saddened to hear that you got problems, theme package has been checked before uploading and it doesn’t contain any viruses. There are different ways of being affected by malware – including unsafe passwords, using 3rd party plugins/scripts/software etc.

skeelz

skeelz Purchased

Hi,

I purchased the theme yesterday and have installed it. DOne with some customizations and about to add content. But all the pages created appear like post – having author name, post date etc. Some widgets seem to be appearing on all pages despite the fact that none is added. You can check here: https://goo.gl/47t5Pd

Thanks

Hello,

You can disable post meta for pages under Appearance > Theme options > Blog & Single > Single page – http://prntscr.com/hlvsrm

does the theme has a membership system already inside so clients can resister and can also register their pets with photos?

Hello, Unfortunately, there is no such functionality for members, you will need to install additional plugins to get it.

Pre-sale question. The theme has a client part where he can see when the dog must to take for a bath or medical care? Like monthly or annual?

Hello, Unfortunately, there is no such feature included in the theme, you will need to install additional plugins for that.

I’m very interested in purchasing your theme but unfortunately the “CHECKOUT” flow on the example is not working, you click on CHECKOUT and a blank screen appears. Can you please point me in the direction where I can see it? Thanks

Yes, I understand your concern. The theme supports WordPress 4.9+, the latest included plugins (WooCommerce as well), PHP 7.0.x-7.1x version. All bundled plugins such as WPBakery page builder, Slider Revolution, etc – do not include activation license for automatic updates but they are fully functonal and updates can be provided within 1-2 days after official release on your request in our ticket system. As for the latest theme update – it should be officially released next week (if no delays occur due to unforeseen circumstances), so it can be sent to you after purchase (please note that we do not work at weekends) if you do not wish or can’t wait till that time. Thank you for understanding.

Our support team is always ready to help our customers if any questions/issues found. You can submit a ticket at https://axiom.ticksy.com/ to get assistance. We are open from 10am to 7pm (CET), from Monday till Friday. Please be aware that we are off on weekends.

Hi I am waiting for the update you mentioned will be pushed this week. Please let me know when it’s updated so I can make the purchase. Thanks!

Hi,

Sure, I will let you know. Thank you!

Hello, every since i bought this theme i have been having issues with my hosting provider, because every once in a while there are ​errors like RESOURCES LIMIT REACHED… they ask me to optimize the site, to delete plugins and check the theme. I dont have a lot of plugins so i believe maybe the theme is causing this errors. http://adjuntos.hospedando.com.mx/AabcfDQ

I use the same hosting plan with other wordpress themes and some with a lot of plugins and i dont get this error… and with this theme, my site has always been extremely slow :( Im using wordpress 4.7.11 ​with woocommerce 2.6.4.​ and the theme is Versión: 2.0​

​THANKS!!!! sorry for posting this here but my support has expired im just hoping you can help. Thanks!!

Hello,

First of all we recommend keeping up-to-date software (WordPress, theme, plugins), please make a full backup of your website and update it. We have checked your website with some speed tools, and found that loading speed mostly is related to server configuration and images.

Here are some recommendations on improving website speed:

- Enable gzip compression - Leverage browser caching - Add Expires headers - Use a Content Delivery Network (CDN) - Serve scaled image - Optimize images - Minify JS/CSS

You can also install cache plugins (for example WP super cache).

For further assistance, please contact us at https://axiom.ticksy.com

Best regards.

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