Cuando van hacer la actualización para que funcione con la última versión de WooCommerce?.
Theme update is in the process, it will be released in a short while. Thank you for understanding
If you need installation service of our theme, you can contact our partner Mockingbird website custom studio and order this service. They have special prices for our theme installation and website customization. For more information submit a ticket by this link: https://mockingbird.ticksy.com/
BUT still the message received in mail is cut off.
Unfortunately your issue requires closer investigation. Please submit a support ticket at https://axiom.ticksy.com/ and our support team will check it for you.
the problem was in functions.php—>
$user_msg = getShortString($post_data[‘message’], 300);
the limit is set to 300 characters.
I changed it to—>
$user_msg = $post_data[‘message’]; in way to receive all message.
Thank you for sharing your solution and letting us know that the issue is resolved.
Hi i would like to know how to remove the newsletter section located on the footer of the template, please.
Hi, I am considering buying a WP theme like this. Do you have fixed header? I mean the logo and top menus should stay while scrolling the page.
Thank you for interest in our theme! Yes, you can enable fixed menu in theme options (globally – for all pages, or for specific pages only – depends on your needs).
Thank you for letting me know.
You are welcome!
Добрый день. Сегодня был приобретён шаблон сайта
Уход за животными | Уход, гостиница, больница и магазин
This theme is a WordPress theme, unfortunately there is no HTML version of this theme. You will need to instal WordPress engine to install and modify this theme.
В смысле нет HTML-версии??? Почему об этом не написано нигде? Если до покупки я это знала, то не приобретала данный шаблон. Скажите как мы можем решить данный вопрос и всё же получить HTML-версию?
Ведь данный шаблон уже оплачен и я имею на это право.
Please check the reply in your ticket. Thank you.
Спасибо за ответ. Очень жаль что вы не можете мне помочь. 61$ доллар потрачен в пустую…
Скажите возможно ли в таком случае отменить заказ и вернуть оплату?
Your ticket has been replied, please check. Thank you.
Pre Purchase question… Is this theme going to be updated?? Last update was more than a year ago.
Yes, sure – theme update is ready and will be officially released in a short while.
Purchased.. installed… and got a virus filling my facebook page with a lot of spam. And made the site unusable. Had to install wordpress from scratch again.
We are saddened to hear that you got problems, theme package has been checked before uploading and it doesn’t contain any viruses. There are different ways of being affected by malware – including unsafe passwords, using 3rd party plugins/scripts/software etc.
I purchased the theme yesterday and have installed it. DOne with some customizations and about to add content. But all the pages created appear like post – having author name, post date etc. Some widgets seem to be appearing on all pages despite the fact that none is added. You can check here: https://goo.gl/47t5Pd
You can disable post meta for pages under Appearance > Theme options > Blog & Single > Single page – http://prntscr.com/hlvsrm
does the theme has a membership system already inside so clients can resister and can also register their pets with photos?
Unfortunately, there is no such functionality for members, you will need to install additional plugins to get it.
Pre-sale question. The theme has a client part where he can see when the dog must to take for a bath or medical care? Like monthly or annual?
Unfortunately, there is no such feature included in the theme, you will need to install additional plugins for that.
I’m very interested in purchasing your theme but unfortunately the “CHECKOUT” flow on the example is not working, you click on CHECKOUT and a blank screen appears. Can you please point me in the direction where I can see it? Thanks
Thank you for your interest in our theme!
You can check it at http://pets.axiomthemes.com/ , here is the direct link – http://pets.axiomthemes.com/checkout/
Let me know if you have difficulties with viewing it. Thank you!
What type of payment methods does the theme support? Also I see the last update to this theme was in 2016, does it work with todays versions of everything? Seems a bit outdated
Shop is built with WooCommerce plugin so it supports standard WooCommerce payment methods (https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/)
Theme update may take some time before official release, however it can be provided sooner on customer’s request.
Does it support all of the latest Woocommerce updates and stuff? I really want to make a purchase but I’m afraid of purchasing the theme and being stuck with a theme that requires a lot of updating and things like that, I understand the theme might take some time to update the official release, but it’s been almost 2 years I think that’s a bit of enough time ya know. Speaking as a developer myself. If I purchase this theme how fast can I receive the updated version? Thanks for your support
Yes, I understand your concern. The theme supports WordPress 4.9+, the latest included plugins (WooCommerce as well), PHP 7.0.x-7.1x version.
All bundled plugins such as WPBakery page builder, Slider Revolution, etc – do not include activation license for automatic updates but they are fully functonal and updates can be provided within 1-2 days after official release on your request in our ticket system.
As for the latest theme update – it should be officially released next week (if no delays occur due to unforeseen circumstances), so it can be sent to you after purchase (please note that we do not work at weekends) if you do not wish or can’t wait till that time. Thank you for understanding.
Our support team is always ready to help our customers if any questions/issues found. You can submit a ticket at https://axiom.ticksy.com/ to get assistance.
We are open from 10am to 7pm (CET), from Monday till Friday. Please be aware that we are off on weekends.
Hi I am waiting for the update you mentioned will be pushed this week. Please let me know when it’s updated so I can make the purchase. Thanks!
Sure, I will let you know. Thank you!
I use the same hosting plan with other wordpress themes and some with a lot of plugins and i dont get this error… and with this theme, my site has always been extremely slow
Im using wordpress 4.7.11 with woocommerce 2.6.4. and the theme is Versión: 2.0
sorry for posting this here but my support has expired im just hoping you can help. Thanks!!
First of all we recommend keeping up-to-date software (WordPress, theme, plugins), please make a full backup of your website and update it.
We have checked your website with some speed tools, and found that loading speed mostly is related to server configuration and images.
Here are some recommendations on improving website speed:
- Enable gzip compression
- Leverage browser caching
- Add Expires headers
- Use a Content Delivery Network (CDN)
- Serve scaled image
- Optimize images
- Minify JS/CSS
You can also install cache plugins (for example WP super cache).
For further assistance, please contact us at https://axiom.ticksy.com
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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