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Hi, I have a problem with the Statistic element in the homepage https://ibb.co/2ShRGrT
How can I resolve? I also tried to click on the gear icon in Statistic Settings window but nothing happens.
is this theme constantly updating and fixing? because it says the last update was on March 2019
Theme works fine , if you need anything you can message me on Whats app : +386 49 245 679
Hi, does the theme contain Visual Composer? If yes, is it then possible to edit the pages with VC?
Hi ! Thank you very much for your interest Yes is has and can be edited , if you have other questions please massage me on Whats app at : +386 49 245 679 Thanks
Thank you PremiumLayers!
Will it work with wordpress 5 ? Is the demo importer working ?
Hi ! Thank you very much for your interest
If you want i will install it for you
I have another question when i buy this theme do i have a licence for the pictures of the demo version ?
Hi ! Yes you will get all the pictures. All the pictures that are used , are free pictures.
Hello i bought this theme, but i have 2 qustions
How to delete purchase button from header
How to hide newstler section from home page.
Hi ! Please submit a support ticket at premiumlayers.com ,my support will help you for anything you need ! Thanks
I don’t know if this is the right page to ask questions bug I’ve got a Bug! When I try to translate the working hours to Portuguese, the widget only translate the “monday’s” while the other working days still in english. How do I solve this problem? Thanks in advande!
Hi ,please submit a support ticket at premiumlayers.com our team will provide any help you need , Thanks
I was reading some previous comment and I have a doubt about this WP Bakery Subscription….if I dont have this subscripiton, the theme wont work? or do I just need it for changing layout updates?
Hi ,WP Bakery is included on theme and the theme will work 100% , we have forum for support and you will get any help you need .Please feel free to ask if you have any other question .Thanks
Great looking theme, everyone who has seen my latest project using this theme loves it. I chose this theme for a non-profit project on the quality of its front-end work. Definitely recommended for anyone who appreciates the look.
Here are a few notes from my recent project:
7. If you purchase this theme, you will be tied to a WP Bakery subscription—the theme won’t work without it.
8. The theme author, premium layers, does NOT UPDATE WP Bakery via Wordpress.
Please open a support ticket at premiumlayers.com for anything you need , plugins release updates everyday and is not obligatory to update non stop , if you have any problem with theme function we asure will help you ,Thanks
can I chenge theme colors?
Yes, you can change the theme colors.
You need to create a ticket at https://wpbox.ticksy.com/ Our support staff will give you steps on how to change the colors.
Is this theme integrated with Petfinder.com?
Unfortunately, Theme is not integrated with petfinder.com
there is a problem with the view of the products in the shop by category.
These are displayed on the first line 1, 2 on the second, 1 on the third and so on ..
how can it be solved?
We’ve already processed an update for the WooCommerce Design fix, its will be fixed in next updated.
The demo importer keeps spinning for hours without actually importing the demo. I increased the memory limit and did all basic precautions but I can’t get it to work
Can you please open a ticket at https://wpbox.ticksy.com/ Our support staff will look into your query asap.
If possible provide fresh WP setup along with FTP details to our support staff so that they can look into it asap.
Hello, the links in the clients section lead to the homepage even when the correct url is entered. How can i change this
some day ago I saw a page wit all the example of Code and button, but at the moment i didn’t find it
Could you help me?
I really appreciate you template. It’s easy to work
Can you please open a ticket at https://wpbox.ticksy.com/
Our support staff will look into your query asap.
Hi I just bought your template yesterday. May I know where to upload favicon? As I cannot find in the Theme option. Thanks!
Thank you for purchasing our theme,
To upload favicon icon, please Goto => Site Admin > Appearance > Customize > Site Identity > Site Icon ( upload your favicon here ).
If you have any further query, kindly open a support ticket at forum ( https://wpbox.ticksy.com/ )
I tried opening a proper support ticket through your Support Portal, but it says my Purchase Code is invalid and won’t let me submit a ticket. I just purchased the theme an hour ago.
Installed a fresh clean install of Wordpress, installed your Pet Care theme, and did a Demo Import, and most of the site is working like your ThemeForest demo, with a couple exceptions:
1 – On the Contact Us Page, the Google Maps does not load. The Latitude, Longitude, and Address variables are all filled in, but this section won’t load at all. How can I fix this? If I need a Google Developers API Key for the Map function, where do I put the key in the Theme Settings? Screenshot – https://cl.ly/1z0i0o313V1M
2 – Regarding use of the MailChimp Email Newsletter, the wide yellow form signup works, but the form in the Footer area does not work. The footer area has the same text as your ThemeForest demo, but it’s missing the signup form. Screenshot – https://cl.ly/1c3W2g3g1E1y
Regarding contact us page, Map not loading as google map required API key to display map, Google recently make changes in their Google map.
We already submitted updated version of theme to fix Map issues, It will be available to download as soon as themeforest approve it.
Regarding your MailChimp Email Newsletter issues, Can you please make sure Form is created in MailChimp plugin.. If form is not created kindly create a form and it will resolve your issues..
Let us know if you have any further query,
It’s been 3 months and there still hasn’t been an update to this. It’s showing the last update to the theme was June 25, 2016. Please help!
Preparing updates, will be available approximate by next week.
Any update with this? If you cannot update the theme, kindly provide instructions on what file to update so this function works correctly?
Disregard. It now works. A single code edit was required in the plugin for Google Maps. Your support team told me where to make the change. Thanks for the assist!
Same fix will be updated at TF as well asap.
I am looking at purchasing this theme, but certain parts of the website aren’t loading correctly on the demo. The ‘Our Team’ section and the ‘Brands We Deal With’ section are not displaying correctly. Please advise.
Thank you very much for showing interest in our theme.
As i see Our team & Brands we deal with sections are appearing fine,
Can you please provide more inputs on same or kindly provide us a screenshot so we can do needful.
If there is any issues we will surely fix it and will provide you all possible support if you buy the theme.
Thanks for the reply. Not sure if the problems I saw had to do with the most recent June 22 update, but the demo site looks good with no problems that I can see. I’ll proceed with purchasing the theme. Thanks for the quick response!
Thank you very much for purchasing our theme…
On the homepage there is a “what we do” list of 3 items. I want it to be 4 items on 1 row. If i add 1 item in visual? composer. number 4 moves to a lower row.
Where do i change the column layout from 33.333% to 25% ?
You need to make changes in following file to have 4 items in one row.
Go to plugin > Petcare Toolkit > Shortcodes > sc_whatwedo.php
In above file find “col-md-4” and replace it with “col-md-3”, It should resolve your issues.
If you have any further query, Kindly open a ticket at https://wpbox.ticksy.com, we will provide you all possible support ASAP.
great service thx very much
my purchase code is refussed on your link? ?
?I want to change the text in the “subscribe to the newsletter” on the bottom of the home page. Where is the php file located to change the text ?
please contact our dev directly at: email@example.com
Hi! And why can’t I buy it online in the demo version? The last step to the basket.
Demo version included with theme.
If you have issues with purchase, please contact themeforest/envato as they manage it.
Let us know if you have any further query.
I can install revolution slider ?
If you have revolution slider, you can install it for sure.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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Price is in US dollars and excludes tax
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