111 comments found.
I am trying to submit a support ticket and when I try to submit it says that I need to renew my support, which I did using the link in the popup and it still will not allow me to submit a support ticket. I just need to know how to edit the services on the home page and on the services page to change to text and the icons. I am not finding that in the documentation anywhere.
Hello,
Thank you for contacting us!
The homepage can be easily modified with WPBakery page builder – https://prnt.sc/cQRryElCmGJH Here is the guide – https://pets-grooming.axiomthemes.com/doc/#homepage The single service page is edited under Services > All Services. For more information, please follow https://pets-grooming.axiomthemes.com/doc/#services
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support Technical questions about the item’s built-in features, functionality and third party plugins are available for a valid support period only.
Thank you!
I figured it out – it is actually not easily edited by the wp bakery builder – it is not even in WP Bakery where you edit it.
We are glad that you have found a solution. You can enable WPbakery for Service post type under WPbakery > Role manager: https://prnt.sc/JwnqEVexJU07
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
It is already enabled, but the data that the services on the home page pulls from is not from a part of the post that can be edited with WP Bakery, it is coded in the theme to pull it from the manual excerpt.
There are 2 kinds of excerpt: auto-generated (the first lines from a post) and manual (feel free to add the text you need). If you’d like to show a part of the post as excerpt, just remove the manual excerpt.
If you renewed the support, please use the purchase code for submitting a ticket from the email sent to you. In case you experience any issues, please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you.
Regards.
Hi, I have 4 unresloved support tickets open with item support. Can you please reply to me. The tickets have been opened for over 2 days.
Hello, I am not able to edit the text under the Our Services section on the home page. The text surrounding the Yorki dog. Link with screenshot of what I’m seeing.
https://www.awesomescreenshot.com/image/30413777?key=3e62627e62c7d65203b17867d3ed8c71Hello,
Thank you for getting in touch with us!
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Good day,
I’d like to inquire if your editor license still works? Because I tried updating the WPBakery Page Builder from our WordPress backend and it doesn’t work.
I checked the ThemeREX Updater and the Theme Purchase Key is in there. I cannot update a page and I’m thinking it might have something to do with the outdated editor plugin.
Will await your thoughts.
Hello,
Thank you for getting in touch with us!
You have WPBakery Page Builder included and bundled with the theme. It is fully functional and is the same copy of the plugin direct buyers get. It should be updated with ThemeRex Updater – http://pets-grooming.axiomthemes.com/doc/#theme_update
In case you come across any difficulties, please use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi Christine_Presales
That is the problem though. The purchase code is already in the ThemeRex Updater. But for some reason, only the WPBakery editor is not updating to the latest version.
Hello,
Our Tech support team can send you the latest version of WPbakery Page Builder whenever you need the update. Just submit a support ticket at https://themerex.net/support/. If your support expired, you may use option “Presales Question” and provide the purсhase code in the message body. Our Tech support team will help you.
Regards.
Uncaught TypeError: export_list.split is not a function
at HTMLDivElement.<anonymous> (core.options.js:113:40)
at HTMLDivElement.dispatch (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.2:2:43064)
at HTMLDivElement.v.handle (load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.2:2:41048)
(anonymous) @ core.options.js:113
dispatch @ load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.2:2
v.handle @ load-scripts.php?c=1&load[chunk_0]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=5.9.2:2
And cannot change to Custom Color Scheme. In customizer everything looks ok, but in real page nothing happens (default colors are applied).
Thanks.
Hello,
Thank you for contacting us!
We will need to access your website dashboard and files on your server to check this issue. Please provide your website login details in the support ticket at https://themerex.net/support/ – our support team will check it for you.
Thank you!
Hi!
there is no close button when i am on mobile menu. Which is not at all user friendly. plz help.
Hello,
Thanks for reaching out to us!
To close the mobile menu one needs to push the menu icon – https://prnt.sc/22gbpq4 In order to change this behavior additional customization of the source files is required. If there is a need, our Customization studio may help you with that. To get started, please use the “Get a Free Quote” option in our Help Desk at the following link: https://themerex.net/support.
Regards.
Hi, I would like to know if a new update will be available soon. Thanks.
Hello,
Thank you for contacting us!
Currently, we are preparing a new theme version for the release. It is at the Testing stage and will be available in a short while. Stay tuned and watch for updates.
For now, please use Themerex Updater to keep all bundled plugins and theme components up-to-date. Here is the guide: http://pets-grooming.axiomthemes.com/doc/#theme_update
To avoid any issues with WP 5.8, please install also Classic widgets editor plugin recommended by the Wordpress team – https://wordpress.org/plugins/classic-widgets/
In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
I would like to be able to switch the color scheme from Original or Dark to Light. When I try to do it through the customizer, nothing happens. I am using the child theme of this theme. How can I switch to the Light theme?
Hello, how does the book appointment works? what will be backend for this feature, i want to purchase this theme? do you have backend demo please help
what happens when user books appointment, is there any booking platform for admins from backend? to check all appointments etc…
and is there option to show booking form in homepage?
also do i need to buy any exernal plugins to run the theme exactly like demo
Hello,
Thank you for your interest in our theme!
The package includes Booked plugin to let you easily manage your appointments. It allows you to add as many calendars as you need, each with its own time slots and custom fields. Please review the screenshots of the main plugin settings: https://tinyurl.com/yk39su7h , https://tinyurl.com/yjzlena9 , https://tinyurl.com/yzub2fgm , https://tinyurl.com/yzjzvpv4, https://tinyurl.com/yg3d5at6, https://tinyurl.com/ygygr8sz
Once an appointment is requested you receive a notification on your email prompting about an already booked appointment. All the booked appointments can be seen in Appointments tab (WP dashboard menu) – http://pets-grooming.axiomthemes.com/doc/images/booked_appointment_admin.png The installation instructions, tutorials and any kind of guides regarding its functionality can be found at https://boxystudio.ticksy.com/articles/7827/
The template already contains the calendar for the appointments which can be inserted in the homepage – https://pets-grooming.axiomthemes.com/pet-grooming-appointment/
Our theme includes a simple One-click demo data installation, which allows your site to look exactly as on the theme demo. No extra plugins are required.
Regards.
Ok good, but how to users register? there is no option to register and see what happens once user selects the date/time also, i want to add products while appointment like, 2-3 products to choose with check boxes while booking…how to do that and is it possible?
You have the option to choose between “Registered” and “Guest” booking. Registered booking will require all appointments to be booked by a registered user (default). Guest booking will allow anyone with a name and email address to book an appointment. – https://prnt.sc/10zt3jt
Booked allows you to create any number of Custom Fields (Checkboxes/Radio Buttons) to collect additional information when your customers are booking appointments as as single or multiple options – https://boxystudio.ticksy.com/article/6267/edit/
To add payment capabilities to the Booked plugin you need to activate ‘Payments with WooCommerce’ addon that is included in the package. Thus, your visitors will book an appointment. During this process, they will choose a product (and options if available) and submit the form to book the appointment. The appointment will be saved as “Awaiting Payment”. The time slot will be filled for now.
In case you have your appointments set to auto-approve, then it will be approved at this point. The customer will be taken directly to the checkout to pay for the appointment. Once paid, the appointment will be marked as “Paid”. Please review the details following the link: https://boxystudio.ticksy.com/article/3820/
If there is a need, we may create a test theme installation for you so you could access the backend and test the theme with the plugin yourself. In order to proceed, please submit a ticket to “Pre-sales Question” category at https://themerex.net/support/ Thank you!
Regards.
Hi!
I am getting error message : “The “pets_grooming_widget_socials” block was affected by errors and may not function properly. Check the developer tools for more details.” in the widget area, when trying to change the Footer social icon links. plz help.
Also, why widget area looks likes this? this looks different.
I tried to submit a ticket but its saying Purchase code not valid, but I am using the correct one, so plz check and let me know asap.
TIA
Hello TIA,
We deeply apologize for the delay. We do not work on weekends.
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. It does not require purchase code verification. Our Tech support team will be glad to assist you as soon as possible.
Regards.
Hello there,
Love the theme & want to purchase.
However I’m a little concerned that it’s not been updated for over a year. Can you let me know if a new update is due soon and if it supports WP 5.8?
Can you inform me when this is likely to happen, as I don’t like buying themes with such a big update gap.
Thank you.
NH
Hello NH,
Thank you for your interest in our theme!
Please note that the template is fully maintained by Our Team and includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: http://pets-grooming.axiomthemes.com/doc/#theme_update
To ensure full compatibility with WP 5.8 we recommend installing Classic widgets editor plugin – https://wordpress.org/plugins/classic-widgets/
We are working on a new theme version. It will be released in a while since the testing process will take some time. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Thanks for your response Christine, I’ll probably wait until you’ve updated it on here first, as I’m a little nervous of buying themes that haven’t been updated recently. Fully appreciate your comments though, I take them onboard.
Cheers 
NH
Hi Christine, I’ve decided to go ahead and purchase the theme. Hoping the update will arise soon as promised.
However, when I download and tried to install the theme, it failed and said the The theme is missing the style.css stylesheet??
Any ideas here? Not a good start haha
NH
Hello NH,
Thank you so much for the purchase!
In case you are trying to install the wrong files you will get missing styles.css file error. This is the most common error. Please make sure that you extract the downloaded package and upload only pets-grooming.zip in Appearance-> Themes. For more details, please check the manual at http://pets-grooming.axiomthemes.com/doc/#installation
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello i have written to your support site and need an urgent reply which its taking more time than usual. Kind regards,
Hello,
Thank you for choosing our theme!
Please take our apologies for any inconvenience caused. Our Support working hours are Monday – Friday: 10.00 – 19.00 CET. There was a delay in ticket reply as it was submitted at the weekend. Your support ticket has been replied. Please review it at https://support.themerex.net/ticket/45692
Regards.
Hello, i saw theme is not updated since 1 year ! will it be update next soon? thanks
Hello,
Thank you for contacting us!
Please note that the theme includes Themerex Updater plugin allowing you to update all bundled plugins directly in the Dashboard. Thus, there is no need for frequent updates. Please review this guide: http://pets-grooming.axiomthemes.com/doc/#theme_update
Currently, we are planning a new release as the theme is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. Just create a ticket at https://themerex.net/support/, and Our Support Department will gladly assist and guide you. Please rest assured that we will do our best to make you entirely satisfied with our service.
Regards.
hi! How can i change the Page base color from white to other color of my choice? I tried from appearance> colors / Custom CSS / customize but nothing is changing. Plz help. Also, plz send me latest WP Bakery plugin via email. Thanks
Hello,
Thank you for choosing our theme!
Our Tech support team will be glad to assist you with your requests. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hi, the last update of this theme is nearly one year ago, is this theme still actively maintained?
Hello,
Thank you for contacting us!
Please note that the template is fully maintained by Our Team. Currently, we are planning a new update, but the testing process will take some time. For now, please update all bundled plugins to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://pets-grooming.axiomthemes.com/doc/#theme_update
Regards.
Hi Christine,
Thank you for your reply.
With all updates installed, we further have a problem with category pages, where only older posts (until end of 2019) are displayed. Newer posts (beginning from 2020) are not shown on category pages. Categories with only newer posts are displayed empty. The blog index page is not affected by this problem so far.
Do you have an idea how to fix this problem?
Regards.
Hello,
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Hi, my client likes this theme, can i change colors of header, boxes and icons to her likings? Plz let me know. Thanks.
Hello,
Thank you for your interest in our theme!
All the theme colors are fully customizable to your likings. Most colors are changed in Appearance > Fonts & Colors section. In case you have any questions, just submit a support ticket at https://themerex.net/support/ and Our Support Team will provide assistance.
Regards.
Can you tell me how to remove the part on pages that says “Posted less then minute ago 0 Comments”. I do not wish to show the time when it was posted (not needed). Nor are comments enabled for any of the pages. You have all of that disabled / not showing on your demo, how can I do it on mine?
Edit: I figured out how to remove the comment part. How do I remove the date/time?
Hello,
Thank you for contacting us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you as soon as possible.
Thank you!
Hello, how can i add a slider revolution to a service ? the template only allows me to active Posts slider (Swiper) but not Layer slider (Revolution).
Hello, I was considering purchasing your theme but I’m new to this and wanted to ask something before I buy it. On my laptop browser, the top menu remains on top even when I’m scrolling down on the page. However, on the mobile version, the top menu doesn’t stay on the top of the page. Is that something that can be changed once I purchase the theme?
Hello,
Thank you for your interest in our theme!
Absolutely! Just submit a support ticket at https://themerex.net/support/ with the respective request right after the purchase, and Our Tech Support Team will be glad to provide detailed instructions on how to enable a sticky menu on mobile.
Regards.
Hi there I’ve just install the theme but I have problem with composer editor: I can use the the front end editor but I want the backend editor that not showing (usually default on wp dashboard with simple button). For example, I can’t choose the slider and some other block seems bugged.
How can I fix this issue? Thanks
Hello,
Thank you for choosing our theme!
To avoid any issues, bundled plugins should be updated to the latest version using Themerex Updater plugin included in the package. Please review the detailed instructions: http://pets-grooming.axiomthemes.com/doc/#theme_update (please see ‘Update Option 1. Update using the ThemeREX Updater plugin’ section).
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
