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Hi, i’ve just purchased the themplate but it can not be installed because WP give me a warning message of style.css file is missing..can you help me?
Thanks for purchasing, you’ll need to unzip the file you download from themeforest then upload PetCare.zip
I use your theme and I just installed the Event Calendar plugin.
I have a problem, the calendar appears well but the event page does not display the content.
Please can you check why the content doesn’t display
Thanks a lot in advance.
Could you post a ticket to the support forum with your purchase code please and I’ll take a look for you.
I can’t post a ticket on your support forum because my licence is expired, and I don’t have access to the envato account used to buy the theme.
Can you tell me how can I buy a new 1 year licence ?
Thanks in advance
Sorry for the late reply as just returning from vacation.
Could you try disabling any additional plugins you’re using, as well as disabling the map feature in the event plugin to see if this makes a difference.
No problem, sorry fort the late reply as just returning from vacation too,
I try to disabling all additional plugins and disabling the map feature, I have still nothing in my event page.
There seems to be a bug with the service display, when choosing 9, they do not line up properly. When choosing 6, they line up properly.
Also, the service order functionality is not working. I have ordered mine 1-9, but they are showing as 9-1 order.
URL here – http://www.4pawsvt.com/
Thank you – I’ll take a look into the column issue you’re having. Could you tell me which version of the theme you’re using also?
Thanks for the quick response, version 1.4 I just noticed the bugs today when I updated to the most recent version.
Hello, the hero slider is cropped in the mobile view. Please help!
Could you open a ticket on the support forum with a link to your website.
No, please help here. Maybe the Slider need a specific aspect ratio?
Can you provide a link please
yes, please check your private messages! Thank you
Hi, I really like this theme but it lacks one or two features that i need since I want to make it into a pet sitters, walkers etc Directory. So could a login/registration, for customers and pet sitters be added together with a booking calendar and payment system and if so how?
Thanks for taking an interest in my theme, you could possibly extend your use for the theme using plugins such as https://en-gb.wordpress.org/plugins/booking/ and https://en-gb.wordpress.org/plugins/business-directory-plugin/
They’re both quite highly rated and may help assist in the extended functionality you require.
I have issues with theme upload/setup. I installed the theme petcare.zip from themeforest but when I try to install the sample data from .xml file (Tools -> Import -> Wordpress) got the following errors:
gallery “Husky” already exists.
gallery “Valderrama” already exists.
gallery “French Bulldog” already exists.
gallery “Labrador” already exists.
gallery “Staffordshire Bull Terrier” already exists.
gallery “German shepherd” already exists.
Failed to import Media “petcare-preview”
Failed to import Media “home-logo”
Failed to import Media “logo”
Failed to import Media “map-pin”
Failed to import Media “services-bg”
Failed to import Media “2”
Failed to import Media “3”
Failed to import Media “services-adoption”
Failed to import Media “services-advice”
Failed to import Media “services-grooming”
Failed to import Media “services-kennel”
Failed to import Media “services-play”
Failed to import Media “services-walking”
Failed to import Media “service-img-4”
Failed to import Media “service-img-3”
Failed to import Media “service-img-2”
Failed to import Media “service-img-1”
So as a result I don’t see the full theme. When I try to reinstall the theme got the following errors:
Installing Theme from uploaded file: petcare.zip
Unpacking the package…
Installing the theme…
Destination folder already exists. /home/dh_8eebrs/kennelmalamute.com/wp-content/themes/petcare/
Theme install failed.
Also the same error if I try to download the file as described here https://help.market.envato.com/hc/en-us/articles/202821510?_ga=2.265501583.1019082817.1500823636-1959955901.1500823636
Definitely there is smth wrong but don’t know where to start… Please assist.
website is www.kennelmalamute.com
I have just responded via the theme support forum.
I guess that the images are showed like a gallery?
The share area only works with Twitter?
Can I have different adoption pages? lets say one for cats, one for dogs, etc?
Description talk about drag and drop page builder. What page builder is it ? Is the theme compatible with Elementor ??
The theme uses a simple page layout manager for rearranging the items on the page, not visual composer or elementor.
I can not install the theme
Can you post a ticket on the forums (https://klevermedia.ticksy.com) with a link and error message please.
i have tried a problem with the text header on every page. I have read that when you put it om homepage template it should disappear. But when i do this I am not able to edit the page with visual composure, and the page isn’t shown (just the footer and navigation). what am i doing wrong or is this a bug? My support just ended but are you able to help me with this problem?
Are you able to post on the support forums https://klevermedia.ticksy.com with a link to the website and I’ll be able to help.
Google Maps no longer works on this theme, it says it’s in development mode, I’m guessing this is to do with the fact they are now charging if you have heavy traffic and need to setup api keys. I’m running version 1.4 can you please provide the steps required to fix this? Or I’d imagine you may need to make changes to your ‘map’ layout widget first to fix it?
Yeah unfortunately this is down to Google now charging for the use of Google maps, I’m currently looking into an alternative for customers to use and will implement and release as soon as I have.
Perfect thank you! Just wanted to make sure you were aware. Keep up the good job.
Is there a workaround? Can the Google Maps function be deployed if payment is made to Google for use of the API?
At the moment you can add a Google maps and add your API key to use Google maps, you will have to add payment details as you mentioned though.
I want to ask, does your theme support RTL & WPML ?
It does yes.
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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