45 comments found.
I am unable to edit the header image/logo. Can you please assist me?
Hi mate,
Please send your support request via: engotheme@gmail.com
We will check it for you!
Kind regards!
I’ve been trying to test registering and logging in as a customer but it’s not working. Is there some setup I’m missing to get this functionality working?
Hi mate,
Please send your support request via: engotheme@gmail.com We will check it for you!
Kind regards!
Hi, we installed the petiza theme and the backend customizer is not working properly, it can takes 1-3 minutes to load and sometimes it does not load at all. This is not what we were expecting. Please advise on how we can fix this.
Hi mate,
Please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
zip does not contain a valid theme: missing template “layout/theme.liquid”
I have this error uploading the theme
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
zip does not contain a valid theme: missing template “layout/theme.liquid”
I have this error uploading the theme
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Just bought your theme couple of questions
I have install theme + selected home 1 but footer is not same as example site – same for slider. Please advise how to replicate
thanks Simon
Hi mate,
Please send your support request with some images + URL for that page via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hello i cant uploade my theme on shopify it says,
zip does not contain a valid theme: missing template “layout/theme.liquid”
i need help asap please
thank you so much
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
HI, wondering if this theme has a ‘This is A Gift + Message’ option in checkout? Thanks
Hi mate,
Please send your support request with some images + URL (demo) via: engotheme@gmail.com
We will check it for you!
Kind regards!
Hi there, i purchased your theme last month.
Im trying to work out how to remove ‘add to cart’ and ‘buy now’ buttons from some products. I would like to direct them to an enquiry form instead because they need a manual quote.
How do i do this?
Hi mate,
We have responded to your email!
You can check your email.
Kind regards!
The Password Page seems to be bugged. It has no content in it and I can’t customize it, The page is just white with an option to subscribe. The buttons don’t work and there are no text boxes to enter content either.
Hi mate,
You can edit it in Customize > Theme settings > PASSWORD PAGE.
Kind regards!
Hi, morning.
I’d like to know if Petiza Theme allows Video Header, please?
Thank you so much.
Hi mate,
Thank you for your interested in our theme.
Regarding your question,
Of course! Petiza theme has that feature.
Petiza really is a very wonderful theme. We believe you will be satisfied!
Hope you will buy Petiza theme and become a our dear client.Kind regards!
Dear friend, I am your buyer. Would you kindly reply my several qustions. 1.How to separate settings for PRODUCT ITEM STYLE on different pages. Now when I setting PRODUCT ITEM STYLE in the front page, the PRODUCT ITEM STYLE in subpage changes also according to the front page change. I want them to be different style, how to set?
More questions have been sent to your email
Hi mate,
Looks like we haven’t received an email from you.
Please send your support request with some images via: engotheme@gmail.com
We will check it for you!
Kind regards!
Please check your email my friend, we mailed you again, thanks
Hi, I´m trying to upload the theme in shopify, and the file is with mistake. The error message is the following “zip does not contain a valid theme: missing template “layout/theme.liquid””. Could you help me please.
Best regards
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Hi, Thanks for the fast response. It´s ok in that way.
Kind regards
Hi,
I have an small issue with this theme. Everytime I add a product to cart on my desktop. I get a pop-up saying item has been added to cart successfully. But I get a section below
“With this product also buy:” and a bunch of “grey squares stated 960×997”
I am assuming this is related products. But how do I turn this off in the theme. I am trying to attach a screen shot of this issue but not letting me.
Hi mate,
You can edit it in Customize > Theme settings > Popup Theme
Kind regards!
The LOGO on my store wont change or update
edit: RESOLVED
Hey,
I am trying to review the theme but all your links are broken or not opening.
Is there another demo website to view or is this it?
Example:
https://petiza-store-demo.myshopify.com/services/access_tokens/create_sharing/82483380273?return_to=%2FHi mate,
Thank you for your interested in our theme.
Shopify’s system is updating the preview links. So sometimes it will be as you describe it.
We spoke with the Shopify support team.
And they instructed, during this time, if you get an error while viewing the prevew demo, you need to clear your browser’s cookies and cache.
Or, you can view it in an incognito browser.
We apologize for this inconvenience.
Petiza really is a very wonderful theme. Hope you will buy Petiza theme and become a our dear client.
We believe you will be satisfied!
Kind regards!
Hello,
When I am trying to install this theme, it is saying:
zip does not contain a valid theme: missing template “layout/theme.liquid”
Could you advise, please?
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Hello,
when i upload the provided ZIP file to Shopify i get the following error message: “zip does not contain a valid theme: missing template “layout/theme.liquid””.
Thank you very much in advance.
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
Thank you very much for the quick help!
Its been 3 days .. may i get a response on my queries please.
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
Also, I want to remove the popup that comes on the left bottom all the time. I don’t want to show. How can I hide?
Hi mate,
Please send your support request with some images, demo link and short video via: engotheme@gmail.com
We will check it for you quickly!
Kind regards!
I’ve managed this from settings_data.json file ..
