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Dear sirs i pay for theme and would ike to get ansver for suport question sended to you before few days. Thanx
Are you alive?
The support page will not allow me to submit a ticket. It says that the item in the dropdown list does not match the item purchased but I surely purchased this theme. Please explain how else to get support ticket submitted?
This template is completely outdated. Most of the plugins are 3 years old, one plugin is from (2010!!!). Most of the js and css files are only in minified version and it’s impossible to debug. And it hadn’t being updated since was released. Completely waste of time to manually update the plugins and of course completely WASTE OF MONEY!
I would like to purchase Petra hotel html template. It says petra has 3 different demos. but in the demo featured seems only one. Can you confirm it has 3 different demos? please refer the purchase page.
Hi nazu000, sorry for the late reply, yes it has 3 different demos inside.
Many thanks for your reply…. It would be nice if you could put those demo also in your product demo featured in envato to see it… Normally it should be in drop down of home menu bar to show the different demos as others do. I wish to see those demos also before purchase. thanks
Hallo ,We have a problem with the main photo when it is on mobile view .It doesn’t shrink at all.
Hi, i bought Petra HTML Template, how can I preselect a select with one of the values? Thanks
Hope you are doing well,
Can you send us some screenshots so that we can have a look at it.
I look for a new template for my holiday rental site and wanted to know if this theme would suit me … I have several chalets and apartments on different stations / place It’s possible to configure this theme for this kind of research (no hotel room)?
Thank you for your help
Thanks for your interest,
First, we want to let you know that this is a html template,
for theme you can have a look at our WordPress theme which you can find from the below URL,
before you purchase we recommend that you check our live demo, documentation and let us know if you have more query.
I seek only a theme that allows me to set the type of property for rent (location, amenities, prices, location …) online booking did not paramount, the request form is fine. .. This theme allows it to set up my property as I want?
yes it will meet the demand for basic room or property rent for location, amenities, prices
Thank you, Is it possible to configure
- Seasonal rates?
- Different prices for equipment, additional services?
- Can we removed the payment option online?
Would you have any idea how I can differentiate my dwellings by the station and the residence where they are …?
and how works the availability calendar?
Because I have a channel manager, would it be possible to create a link to update the schedule for each housing?
as we have already informed you that this is an html template and we provide you the wp theme’s link so we take it as a yes that you are interested in the wp version,
however, seasonal rates, different prices for equipment is not available in this theme nor the availability calendar but there are some plugins which you can integrate with this theme to achieve this feature and our support team can tell you what you need exactly.
Thank you for your reply, can you give me the name of these plugins so I can look into it and see if they are easy to use ?
That reassures me that your support helps to configure this theme … Thanks for your response
sorry I’m here again, have mailed to the tech again, but haven’t heard from her for 10 days…could you help to check? thank you!
hope all is well,
can you sent us the mail address that you have sent mail so that we can ask to help you in quickest possible way.
also need help on the autoplay, tks!
Hello we will send him a reminder, the thing is he’s no longer working in our team and perhaps he’s on vacaction. if you don’t get an answer wiithin the next 3 days it’s maybe better to ask a freelance coder from Envato Studio to perform the change for you. let us know how it goes. cheers
okay, fine but at least help me the carousel autoplay? I think he should at least mail if he can’t continue handling this? and I’m buying this template from you! If you can’t offer any any support on this template, please return part of the money and take this template off from Envato!
he has just mailed back, anyway, thanks for the contact!
i bought these theme last year, and ive just used it now, im trying to setup the theme here, but the booking function doesnt seem to work.
please check thanks
Hello can you please report your issue via uou.ticksy.com and provide support with your link and credentials. thanks
this is nonsense, i have to pay for support so I can use the booking form? ive purcahsed this thinking the booking form will be working
if you could just tell me where the php files are for <form action=”index.html” class=”default-form”>? then this would help a lot, otherwise my purchase for this will be worthless
this a html version of petra,
there is no php files in html template
to get the php files you need to buy the petra wordpress theme.
thanks you for your understanding
Before buying this template, I want to know if there is a css style for the forms ?
Sorry for my english, i’m french
thanks for your interest,
hope you are doing fine,
however, yes there is css code for the form in our style.css file
Hi, working on the theme now, and would like to ask on homepage v1 is it possible to move the ‘header top’ div outside of the toggle in mobile view ( like homepage v2), thank you!
Hello can you send a PM so that we can forward your request to the programmer, please drop us a note when you sent the PM
hi, not able to submit a ticket, shows “Sorry, that purchase code is for a different Envato product.” but I’m sure I put the correct code, should I remove the ’-’ or???
no you dont need to open a ticket just send us a PM from our profile page in themeforest there’s a contact form
got it! just PM you, tks!
Hi, I mailed twice, pls check ( just find out you have the auto-response), tks!
Hi, we like the theme really. How can I add an bootstrap collapsible? Did you omit the necessary styles?
hello sorry for the delay I have forwarded your question to our programmer please reply to this comment so that it stays in unread comments. cheers
The default bootstrap style is included, so in your website, the collapsible element will look the same like in instructions.
How do I change the location and zoom for the Google map on the “locations.html” page? I tried asking on your support website but was told my code was for the wrong product, which I’m sure it’s not.
can you please report your issues to our support forum,
so that our support team can have a look at it,
please could you give me the different optimum size for the theme petra and for the video ? banner, product, staff…
hope you are doing fine,
can you please explain your query we are not quite sure that you are looking for and let us know that you have purchased our template or not or this is a presale question. from your username it show that you haven’t purchase our template but your query seems like a support related question .
thanks for your reply i will post my request in your support section with my purchased code, tx
I’ve purchased your template “Petra” recently for a WordPress projet but I’ve found that the template could not be used directely in WordPress. I’m wondering if you can help me to find a solution to adapte this template with Wordpress or it’s just impossible.
Thank you for your attention !
Hello Alex hope all is well
you don’t need to convert anything there’s a wordpress version available here :http://themeforest.net/item/petra-hotel-resort-bed-breakfast-wp-theme/13513107?s_rank=2
Hello. Made a mistake as I bought the HTML template instead of WP theme. How to get refund ? cheers.
Hello, you have to open a ticket with Envato and ask them if they would allow you to switch
Great template. I’m searching a “base” template to adapt some features. Is there any easy way to include a map like airbnb in the rooms page? The thing would be use two or one column for rooms, add the scroll bar and the third for the map.
Thank you so much in advance!
Hola Luis que tal,
this would require some custom work we can put you in touch with the programmer who coded the HTML version of Petra so that he can send you a quote
I have problem that I bought a wrong one, It’s my second time bought a theme from here and I didn’t realise that it’s not a WP theme but it’s a html file. I don’t know how to do it Can I buy a WP theme from you and use this one for discount? I really like your theme but I can’t do anything with html files. Please.
Hello Fah, please do not share your purchase code in public otherwise others can use it, as for the refund you need to open a ticket with Envato and ask them because we don’t have control over the licenses or refunds. let us know how it goes
I want to use the Bootstrap standart buttons btn-success etc. But your css overrides a lot.
What should I do?
Thanks in advance for your feedback.
P.S.: Your ticket system does not accept my code
to solve overrides problem you can directly modify our CSS files,
as their 3 demos you need to choose the right demo file that you
are currently customizing,
let us know if you need more help
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