The Official Support Policy
Our support mainly covers pre-sale questions, basic theme questions and bug reports.
Upon submitting a bug report, we will take it as a high priority case and we will release the fix with upcoming releases or we can send the fix to a customer via email if the customer needs the fix urgently.
We do not support individual customization requests, but we tend to advise and show direction on customization requests that customers ask.
Customers are always welcome to ask for feature requests and give suggestions that can improve our premium themes. All feature requests definetely will be considered and the new features will be released with upcoming releases.
Our support generally operates from 9AM – 6PM GMT+8 time from Monday – Friday. The support response time is 24-48 hours but normally we tend to settle the questions as earlier as possible(even earlier than 24 hours).