102 comments found.
Hi, I have installed the pet-space-school demo content and am tryin gto tweak the theme colours (buttons, text, mouseover etc). Can’t see anything in the documentation to say how to do this though, can you help?
Hello, Dear Customer! Thank you for your question. Please click WP Dashboard => Settings => WP-SCSS and apply these options: http://prntscr.com/20wd1ds Save configuration, then click WP Dashboard => Appearance => Customize => Theme Color Scheme: http://prntscr.com/20wdcf2 http://prntscr.com/20wdf0u http://prntscr.com/20wdgdf Publish changes and check the results at front-end. For further questions just submit a private ticket at https://wprollers.ticksy.com Best Regards!
After sass compiler plugin update, get an error and can’t access website?
Also Booked Add-On: Front-End Agents can’t activate,is this feature still available?
Hello, Dear Customer! Please use this stable version of WP-SCSS plugin: https://drive.google.com/file/d/11NbAJHxg0sq1Qy5Za9Zhy6ZjTDWptHdF/ Unfortunately the developer of this plugin has stopped to sell that addon: https://codecanyon.net/item/booked-frontend-agents-addon/13556645 Best Regards!
Hello, I find it very difficult to edit the footer for this template
Hello, Dear Customer. You may change this information via WP Dashboard => Appearance => Widgets => http://prntscr.com/wkuawr If you have further questions – please send them at support@wprollers.com Best Regards!
Once Demo content is installed, I have following error. Please can you help me?
Sass Compiling Error /home/librosve/public_html/clinicaveterinariaonix.cl/wp-content/plugins/wp-scss/cache/ “File Permission Error, permission denied. Please make the cache directory writable.”
/home/librosve/public_html/clinicaveterinariaonix.cl/wp-content/plugins/wp-scss/cache/ “File Permission Error, permission denied. Please make the cache directory writable.”
/home/librosve/public_html/clinicaveterinariaonix.cl/wp-content/plugins/wp-scss/cache/ “File Permission Error, permission denied. Please make the cache directory writable.”
Hello, Dear Customer!
In order to fix this issue, please create the folder with name “cache” in the plugin’s directory: \wp-content\plugins\wp-scss
Then reload customzier in a browser and change colors.
Best Regards!
Great! Problem solved Thank you
You are welcome, Dear Friend! 
Hello,
On my site http://toptrainer.store/ I get a blog page as the main home page, I would like the page seen on HOME the landing page. When I click on the logo it goes to the blog page as the landing page.
How can I change this?
Thanks,
Alex
Hello, Dear Alex. Thank you for your message. Could you please provide us with the more details about your issue? Please send this info at support@wprollers.com
To create landing page, you may use the following instructions:
1. Install this plugin: https://wordpress.org/plugins/page-scroll-to-id/
2. Insert in button or menu item the following shortcode: http://yourdoamin.com/#section-1
3. Insert in text element via Page Builder the following anchor: [ps2id id=’section-1’ target=”/]
4. Every #section-x in menu item or button appropriates to the necessary id=’section-x’, where “x” is the index number.
5. Additionally you may install this plugin: https://wordpress.org/plugins/easy-smooth-scroll-links/ It adds smooth scrolling from button to necessary section/part of website.
Please clear cache in your browser and check the result. We hope our assistance is helpful for you. Best Regards!
Hello! I am wondering what fonts have been used for this theme? Thanks!
Hello, Dear Customer. Our designers used that font in them: https://www.1001fonts.com/poppins-font.html Best Regards!
Hello, I have the Pet Space Theme and want to make following changes: 1. Change color from the menu header from yellow in purple 2. Change color of the arrow on the right corner from yellow in purple 3. Change the color from the header in every page from yellow to purple 4. Change the banner and background image in the bottom (footer) 5. Change header color in the slider on the home page 6. Change margin and padding in the menu header 7. Customize sign in and register form Unfortunately I can not find the setting to change all these requirements
Thank you in advance for your help
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email your purchase code. Best Regards!
I have bought the template in March 2020. Now I see that you have update template in July 2020. How I can Update? thanks
Hello, Dear Customer!
The update of the theme without any unexpected issues is possible only if the child theme was activated after the demo-content installation. If it was done in your case, follow these steps to update a theme:
1. First of all please perform a full backup of your website and database via cPanel or similar hosting control panel. If something will go wrong during the theme update, you’ll always be able to rollback the website to a workable stage.
2. Just in case please copy all code from WP Dashboard => Appearance => Customize => Additional CSS. Save this code in a separate txt file on your PC.
3. Then connect your host via FTP in Binary Mode: http://nimb.ws/rB5kib For these purposes you may use such software as https://filezilla-project.org/
4. Rename previous theme’s folder to theme.old folder in /wp-content/themes/ directory.
5. Upload via FTP in binary mode new folder with parent theme to /wp-content/themes/ directory.
6. Clear cache in a browser and check the result.
IT’S NECESSARY TO UPDATE THEME VERY VERY CAREFULLY TO AVOID ANY UNEXPECTED ISSUES.
Best Regards!
Hello, I have a question about one of demo theme (pet grooming). How can I load it in my word press page? I install the theme and I do not found the option.
Thanks so much
Hello, Dear Customer!
Thank you for choosing our theme.
Please read our documentation and watch video tutorials here.
http://webdesign-finder.com/docs/pet-space/documentation_theme/index.html
If these steps will not help you – send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello,
DO the images come with the theme?
Hello, Dear Customer! We use blurred images in order to prevent any copyright issues between our customers and the owners of the images. If you need the images in high resolution for demonstrative purposes – just send us at support@wprollers.com your FTP or cPanel details and we will upload them for you. Then please buy or replace these images on yours own. You may find the stock links for the images at the “Sources” chapter of documentation. Best Regards!
I Have installed the theme and the plugins, also activated the plugins. But theres no Demo content import button.
What can I do?
Hello, Dear Customer. Please check if the following extensions were activated: http://prntscr.com/tlrct5 If these steps will not help you – send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Congratulations on your beautiful wordpress theme.
Why does the Customer’s email body not show the name and date of the reservation? What am I doing wrong?
Waiting for your help
Francisco
The email shows: ¡Hola% name%!This is just an email to confirm your appointment. For reference, here is the quote information:
Fecha:% fecha% Hora:% tiempo%
Sincerely, Your friends at Veterinary USA
Hello, Dear Customer! Thanks for your message. We suppose that this issue occurs due to the mistakes in the syntax shortcode. Please email us at support@wprollers.com and we will assist you. Best Regards!
HELLO, HOW OFTEN DO YOU UPLOAD UPDATES? AND IS COMPATIBLE WITH WORDPRESS 5.4 AND WOOCOMMERCE 4.0.1?
Hello, Dear Friend. Thank you for your interest in our theme. We update our product very often, the updates include the latest bug fixes and plugins updates, other additional improvements. Our theme is compatible with the latest versions of WordPress and WooCommerce. If you have additional questions – please ask us. Best Regards!
Dear Team,
I would like to make a change in the lenght of the description of the tab services :
https://bulldogs4ever.com/service/Hello, Dear Customer! Each services has the “Excerpt” options at the bottom in back-end: http://prntscr.com/rktbmm Please reduce it’s length and you’ll receive desired result. Best Regards!
Hi, I’m trying to customize The Theme Color Scheme, but when I choose a color in “Accent Color X” It don’t work… The colors don’t change. Why?
Sorry, I Have solved!
You are welcome!
Good afternoon,
My client purchased this theme for her website and is now having an issue with Woo Commerce. We need to submit a ticket with Woo, but they need a license key in order to help. As Woo came with this theme, is there a way we can get the licence key to get the technical support?
Hello, Dear Customer. Could you please email us at support@wprollers.com the details of your issue? Also please include your theme’s purcahse code in email. Best Regards!
nel modulo portfoglio ce il limte di 12 immagini usando Unyson vorrei mettere immagini illimitate sapete aiutarmi
Hello, Dear Customer!
To increase the amount of items in portfolio, please open in code editor this file options.php in \wp-content\plugins\mwt-addons\extensions\shortcodes\shortcodes\portfolio\ and go to line # 37. Change value 12 up to 18 and save changes. Now your portfolio element can display 18 elements.
Best Regards!
provando a importare un tema demo mi da errore 400 vorrei capire come importare la demo grazie
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello, after update theme PetSpace,we got this error when we want to create new page:
Fatal error: Uncaught Error: Call to a member function get_options() on null in /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/tusahram.sk/web/wp-content/plugins/mwt-unyson-extensions/extensions/team/class-fw-extension-team.php:312 Stack trace: #0 /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/tusahram.sk/web/wp-includes/class-wp-hook.php(286): FW_Extension_Team->_filter_admin_add_post_options(Array, ‘page’) #1 /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/tusahram.sk/web/wp-includes/plugin.php(203): WP_Hook->apply_filters(Array, Array) #2 /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/tusahram.sk/web/wp-content/plugins/unyson/framework/core/components/theme.php(120): apply_filters(‘fw_post_options’, Array, ‘page’) #3 /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/tusahram.sk/web/wp-content/plugins/unyson/framework/core/components/backend.php(662): _FW_Component_Theme->get_post_options(‘page’) #4 /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/t in /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/tusahram.sk/web/wp-content/plugins/mwt-unyson-extensions/extensions/team/class-fw-extension-team.php on line 312
and this: Warning: Invalid option: 0 in /nfsmnt/hosting1_2/1/9/1936d6ea-14b3-4462-88e9-58dce9d76929/tusahram.sk/web/wp-content/plugins/unyson/framework/helpers/general.php on line 1137
What is wrong?
Thanks
Hello, Dear Customer. Please try to update your PHP version up to 7.0 + version and then check the result. Let us know about results. Best Regards!
We have updated WP to 5.3.2 version and PHP to 7,4 and its still shows this error. 
In this case please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
Hello, I bought this beautiful theme and created my own site. I placed the team block on the homepage and, through the settings, I deleted the read more button.
However, the boxes of individual team members are still clickable. I want them to be unclickable, but it’s not clear to me how to do it. Can you help me? Thank you
Hello, Dear Customer. Please send us an email at support@wprollers.com with the link/login/password for your WP Dashboard and we will assist you. Also, do not forget to include in the email a description of your issue. Best Regards!
