If I add products to compare… where can I find the comparison of the products?
P.s. my log keeps posting about issues with files related to the theme?
You can contact us. We will help you enable compare products.
Any idea why the quickstart installer isn’t working? What kind of package is this?
After installing using wamp i need to adjust the base url in database, login is not working… returning everytime to login screen again.
Why can’t you just make a FTP backup, Mysql backup (with in the documentation the login for “admin”) and with check on foreign-keys disabled.
Than we just can upload ftp… import database and login with the admin specs…. Than starting adapting the demo…
Please provide me a stable working export package…. that works.
Hi, You can open a ticket http://www.plazathemes.com/tickets/ and provide detail. We will help you.
I am interested in using this theme, can it be used as a multi vendor marketplace where other sellers can sell their products as well?
Hi Tom, You can install and user multi vendor marketplace. This function doesn’t available.
Super theme. It suits perfectly with my 1.9.2 magento.
Good job really!!!!
Hi, It’s compatible with magento 1.9.2. If you need help you can contact us. We will help you.
I’d like to get a refund for this product because of several reasons:
1. The theme wasn’t fully translated into Russian. Before I purchased it I specifically asked the author if the language is supported. But when I installed the theme turned out that it had some mistakes and some parts weren’t translated at all.
2. It also has some CSS issues and that wasn’t resolved as well.
3. The patterns for the theme were absent and the author ignored my request to fix them twice.
I tried to resolve all those issues directly with the author, but he stopped answering my emails on September 7th.
You can open a ticket http://www.plazathemes.com/tickets and provide detail. We will check and help you solve it.
Hi we have migrated over 2000 products and images to the store and have an issue where by on the product page it shows the price twice.
Here for instance http://www.picklespets.co.uk/new/index.php/seasonal-festive-doggy-treat-set.html you can see the price duplicated. is there a setting that I am missing to change it or is it something else.
Hi, We have fixed this issue. You can check readme.txt file and update file for your website.
Ok but where do we find the readme.txt file as there are no changes after re-downloading
The last update in the readme.txt is 02/12/2015
If you need more help you can contact us http://www.plazathemes.com/tickets
Is there a way to show the sku on the product page
You can contact us. We will help you do it
Hi the search on the front page was working fine but now when we use we get an error of:
Fatal error: Class ‘Mage_Catalogsearch_Block_Layer_Filter_Attribute’ not found in /home/pickles/public_html/store/app/code/local/Magentothem/Layerednavigationajax/Block/Catalogsearch/Layer/Filter/Attribute.php on line 3
I have put a link in the custom menu, but the background is blue as is the link, how can i change this?
Hi, You can change it in css file or you can contact us. We will help you change it.
I plan to buy this theme but I have concern regarding the payment method available at the template. The template provides payment option with check and credit card but I plan to accept only local bank transfer and cash on delivery. Can the template be edited?
You can use other payment method if you want as paypal, moneybooker ….
what I mean is can the “check” and “credit card” option be hidden/removed from the template as I’m afraid those options confuse the buyers. If I don’t accept those payment methods, that would be better if the website doesn’t mention those methods at all …
Yes, you can configure it in admin option
Hi, one more question: if I need the template/website to be available in Bahasa Indonesia and the currency used is Indonesian Rupiah, can the existing one be edited? Can I manually localize the site? Thanks.
You can change it for your website.
do you plan to make this theme compatible with Magento 2.x, and if so, when?
Thanks in advance
We will update this theme compatible with Magento 2.x
Do you know the approximate date? Days, weeks or months. Thank you
We’re developing magento 2. It will update soon
Any news with magento 2? Thank you
please, you wait. We try complete it soon
is there a setting to disable ajax pagination, since i would like to show always the top of the page when loading a new page?
You can open a ticket http://plazathemes.com/tickets/ and provide detail. We will change it for you.
do you update this theme frequently ? Is this compatible with 126.96.36.199 and can I use parallelx effect on home page. ? do you have another pet theme? can I add more billboards ?
It’s compatible with 188.8.131.52. If you need help you can contact us. We will help you
how to delete custom menu in home page please.
You can remove in admin > CMS > static blocks > custom menu
Missing Layered PSD and PSD files, also sent you a support ticket.
You can find link download PSD file in readme.txt file
An update for this template has not been released since November 2015, Magento CE is now up to 184.108.40.206 can you provide details on the next release version and timeframe.
Also Featured products is not working correctly the items showing up as featured are not set to be featured.
I submitted a support ticket, but at the same time want to post here just in case others have the same issues and could also have an possible solution.
You can check your email. We will help you
Upgraded to 220.127.116.11 and Enabling Form Key Validation On Checkout breaks the checkout, how do I fix? Please provide me the details so that I can resolve myself. Thanks!
Please, you follow your email we help you
sent you emails today, would you let me know how long it takes for you to review and respond?
seems that there is an issue with onepage checkout, if i disable it, then checkout breaks (no ability to checkout as guest or as registered user)
if i enable onepage checkout then paypal redirection back to site after payment is looking for https://petfashionz.com/checkout/onepage/success and it seems missing .phtml files because it defaults to magento default theme not your theme.
You check your email and provide your website info. We will check and help you
Telling me to provide you admin/ftp access is not a solution, please answer my questions as to why this is happening with your theme and not the porto theme?
here are the details again
I go to https://petfashionz.com
- add an item to the cart
- checkout as guest
- enter my information
- it forwards me to Paypal (this is our only checkout method is paypal)
- i login to paypal and submit payment, it is processed correctly and paypal redirects me back to https://petfashionz.com/checkout/onepage/success/ page and this is the problem
- the paypal processes correctly, i receive an email that payment is successful, i login to magento and it shows payment successful
- but the frontend of the website to the customer is missing your theme pages and it now formats to the default magento theme because your template is missing the success.phtml file
This is the list of success.phtml files on the server and I cannot locate your template file, which one is yours?
root@www design/frontend# pwd
root@www design/frontend# find -name success.phtml
See attached screen shot for example, after paypal site returns to petfashionz site, this is what i get, missing template files
please tell me how to fix – please provide step by step instructions
see my email for a screen shot of the problem encountered
please you follow your email. We will help you
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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