113 comments found.
Running into a bug that I can see on the live theme preview as well that I thought I should point out and would love a fix for: The tabs for bio, releases, videos, etc… on the artist pages stop loading once you have clicked through them all and try to click back through again. Cheers!
Thanks for your patience and thanks letting me know.
It will be fixed ASAP.
Kind regards.
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Hi, I need to make the Newsletter subscription field GDPR compliant. As you know if you ask for personal data like email you have to set up the double optin option. I’ve enabled double optin option in Mailchimp but it doesn’t works.. it seems the web options overwrite the Mailchimp options.. Let me know please. Thank you
Thanks for the updates guys!
Phase is currently broken, please review:
An error of type E_ERROR was caused in line 19 of the file /home/// wp-content/themes/phase/inc/wpbpb-post-modules.php.
Error message: Uncaught Error: Call to undefined function wolf_core_convert_params_to_vc() in /home/-/public_html/wp-content/themes/phase/inc/wpbpb-post-modules.php:19
Hi there,
The issue has been fixed, please re-download the theme to fix this.
I hope it will help.
Kind regards.
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Thank you
One other question, when will you update WPBakery Page Builder? It has vulnerabilities but we can’t update as it’s included in the theme
Hi there,
The plugin version included in the theme’s latest version is the last available on ThemeForest.
Here is how to update the plugin https://wolfthemes.ticksy.com/article/11671/I hope it will help.
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Hi guys, great theme, have used it for years. Currently wooconmerce pages needs updating, it’s in the error log for woocommerce.
Hi, heres another one, can we get categories on the videos? Thanks guys
Hi there,
Thanks for your patience. I don’t process comments on weekends.
An update is planned soon with the WooCommerce template version update. But still, it won’t impact the theme’s functioning so you can safely ignore the notification message.
I hope it will help.
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Thank you!
Hi there, the plugin named Instagram has a bug I think. So at this page /wp-admin/admin.php?page=wolf-gram-options the button “Generate API Key” goes to http://wolfgram.wolfthemes.com/. How can I generate Instagram API Keys?
Hi there,
I recommend switching to the new Instagram plugin we use in our themes now: Instagram Feed: https://wordpress.org/plugins/instagram-feed/I hope it will help.
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Hi, I’d like to know why in almost all theme’s plugins I can’t have permissions to see their settings.. so I’d like to change the Artists sections in Teachers and I think the plugin Custom Post Meta has that function but I can’t reach the page /wp-admin/themes.php?page=wolf-custom-post-meta-settings because I don’t have permissions. Why? Tnx
Hi there,
You must be an admin user to be able to manage themes and plugins. Be sure that you have the admin rights set as a user: https://wordpress.org/support/article/roles-and-capabilities/This can be edited in your user profile.
I hope it will help.
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Yes I’ve of course admin rights
Hi there,
Do you have the latest version of the plugin? I fixed an error with PHP 8 recently.
Other than that, the theme and all plugins have standard user permission so it must be something else.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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Hello,
This is an urgent matter.
Our website is broken and seems like it’s because the theme got de-activated all of a sudden.
We’ve tried to activate the theme using the purchase code but it says “Wrong purchase code”.
The website is live with CSS modifications and some other custom code so updating the theme isn’t an option for us.
We were unable to submit a ticket directly.
This must be sorted right away.
Thank you,
Hi there,
There is no way that the theme has been deactivated without any action from your end.
I will need further details to be able to help you. First, be sure that your WordPress installation, theme, and plugins are up-to-date.
The best is always to post a ticket on the support forum if you want use to be able to help you.
Kind regards.
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How long do you take to respond? I’ve requested help through the support system over 6 hours ago now. This themes documentation is very limited and not helpful.
Hi,
Thanks for your patience. As specified in the support policy, we don’t work on weekends, especially on Sundays. Also, as we’re a small team and we have to reply to everyone, it can take up to 24hrs to get back to you with a solution.
We will get back to you on the forum as soon as possible.
Regards.
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Hello Author, Quick question please… We have a main Record Label Company running 4 sub-labels, I don’t see anything in the backend where we can create labels (sub-labels)... My idea was to list the releases belongs to each label under it’s landing page. Is there such an option? Thank you!
Hi Kiranov,
There is no option or feature to create sub-labels at the moment. The theme is meant to be used for one label.
But you can use a few pages and set the query settings to display only the artist you need for each sub label. https://d.pr/i/JqwCpI For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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How do you change the text under the blog posts? Showing some random text for all the articles.
Hi there,
You can change the excerpt in the “Excert” box below your text editor: https://d.pr/i/IyPlB5 For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/I hope it helps.
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OK Theme author… I think everything went fine without issues.. but couple of things I need to mention. I would suggest to re-write your documentation because it doesn’t really cover the mass features in your theme.
For example the only issue I am facing now is; I am trying to find out why I see this under the posts? https://www.screencast.com/t/uVkaH12B8Gk I can’t find that text anywhere and I didn’t enter it. Any idea?
Thanks
Hi there,
Thanks for your suggestion! I will see how I can improve the documentation.
For some reason, I’m not able to see the media with this link. Be sure to check in your customizer > blog panel to disable related post, author box etc.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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Hello Forestbass…
I just came to say hello and I picked your theme from many out there related to Record Labels and Artist Management. I have also added another 6 months of extended support.
We’ll work on it asap and will get back to you for a full review and rating. Thanks for the great work.
Hi there,
Thanks a lot for your purchase. I hope you will like using the theme!
All the best.
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Rated and reviewed! Thank you now we are almost done.. Well done!! If we every need anything I will let you know.. Have a great day/night
Thank you so much! This is much appreciated and it helps a lot!
Thanks.. Sorry, where do I change the double line / enter paragraph spacing in WPBakery? Or is it a theme option/feature? I think it’s set to 2.0 or even more and that’s too much, shift+enter twice doesn’t work as well.. thanks
You mean the margin bewtween paragraphs?
You can add this CSS snippet in the customizer CSS tab, or in your child theme style.css file.
p { margin-bottom:10px; }
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible.
https://wolfthemes.ticksy.com/
I hope it helps.
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Oh! Thank you!
I appreciate you so much. FIXED!
You’re wlecome!
Hello,
Very nice design Theme. I was just wondering before I make the purchase, in my account page, does user register or sign in work? Because it only has user sign in but not user register.
Best regards,
Hi there,
The account registration is disabled for demo purpose. Here is how it should look when it si enabled: https://d.pr/i/zgK8RLI hope it helps.
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Not sure if anyone is experiencing a problem with the “Custom Post Meta”. When activated, my blog pages become blank? I have disabled it just to be able to view my blog page.
When I mean blank out the blog. The text and everything on the actual blog post is blank.
Hi there,
Be sure that you have at least PHP 7.4 installed on your server.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible.https://wolfthemes.ticksy.com/
All the best.
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Hey guys, this problem is fixed with your last recent update of the “Custom Post Meta” plugin
Glad to hear that!
All the best with your project
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Hi, I am getting this error: This theme doesn’t work with your version of PHP. See also in screenshot: https://prnt.sc/1znztez
Hello,
I’m currently updating all themes to fix warning message on PHP8. That being said it is recommended to disable debug message on your production website.
I hope it helps.
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I have followed the instruction here: https://www.wpbeginner.com/wp-tutorials/how-to-turn-off-php-errors-in-wordpress/ to disable the debug message.
I met this: define(‘WP_DEBUG’, false);
Replaced with this:
ini_set(‘display_errors’,’Off’); ini_set(‘error_reporting’, E_ALL ); define(‘WP_DEBUG’, false); define(‘WP_DEBUG_DISPLAY’, false);
See screenshot: https://prnt.sc/1zo9k3d
But still, the error continues to display.
Using this theme is becoming very frustrating. My site is not loading in the front end: https://bit.ly/3ldM98P. It loads in the frontend when I am logged in as admin.
Hello, please for the umpteenth time this theme is giving me lots of headache. My site is not loading. And the issue is the theme and its plugins. Can you please find a lasting solution to this problem, please? Here is what is displaying now: https://prnt.sc/26abcts
Hi,
If everything is up-to-date and your PHP verssion is at least 7.4+ everything should work correctly.
This bug might come from a 3rd party plugin. Try to deactivate all your plugins and activate them one by one to find out which one is causing this. ( Please note that we don’t provide support for 3rd party plugins. )
That being said, this is difficult to help without any further details. First be sure that your WordpPress installation, the theme and all plugins are up-to-date. For more help, please post a ticket in the support forum with screenshots, your website URL and a temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
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Dear wolf-themes Love your theme – trying to make it work for over a year. Got me a programmer now , but he can’t mange to import the template (1.6.2) – Is it possible to get your momentary support without paying renewed for a year.
Thanks a lot! jenialen44@gmail.comHi?
Hi there,
Here is some information about importing the demo content https://wolfthemes.ticksy.com/article/11680/ https://wolfthemes.ticksy.com/article/11656/ If you have trouble importing the demo content using the one-click demo importer plugin, I recommend using WordPress-Importer v2 plugin. It works fine even for hosts with low server settings. To use this plugin instead of the default importer plugin, deactivate “WordPress Importer” and install and activate this one instead. https://github.com/humanmade/WordPress-Importer https://wolfthemes.ticksy.com/article/11656/ For more help, please post a ticket in the support forum. We will reply as soon as possible. https://wolfthemes.ticksy.com/Please note that we provide installation services:http://wolfthemes.com/services
All the best.
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And I can’t mange to upload the theme(not the demo content)
Hi there,
Be sure that the PHP version installed on your server is at least 7.4. And be sure that the theme and all plugins are up-to-date.
I hope it helps.
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Been stuck with one issue for days which I have already reported. Don’t really know how the support works. ‘This slider is missing. If you have imported one of our theme demo content, you can import the slider by following the instruction’ Ho do I overcome this?
Hi there,
Here is how to import the demo sliders: https://doc.wolfthemes.com/theme/phase/#importslidersI hope it helps.
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Hi there. I did this and I get the error if i try to import the zip revslider.zip (7333kb)slider_export.txt does not exist! and if I try to import the php ‘revslider.php (10kb)Incompatible Archive.’
Then extract the downloaded file. You will find a “revslider” folder containg each separate slider zip file that you must drop in your slider revolution admin panel (main_home_slider.zip etc. ).
I hope it helps.
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Is this theme compatible with WP Rocket?
Hi there,
I didn’t test Phase with WP rocket but I don’t see any reason why it would not be compatible.
I hope it helps.
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Hello. please. help with how to adjust the height of the copyright area as shown in this screenshot: https://prnt.sc/1rt7yel. Site: https://bit.ly/3ldM98P
Hi,
Please adjust the row top padding height. (row settings > custom )
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
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