119 comments found.
There’s an odd bug with this theme whereby when I add any content to a page using Visual Composer, the menu, heading and footer blocks disappear and won’t come back. Is this being resolved? Thanks!
Hi there,
The theme and plugins are functioning normally. There is no issue detected on my local or demo server. However, to ensure optimal performance, it is recommended that you update your WordPress installation (6.4.1), Phase (2.1.0+), and all plugins to the latest version available. WPBakery is now at 7.1 version.
Here is how to update it https://wolfthemes.ticksy.com/article/11671/This will not only improve your website’s performance but also enhance its security and stability.
If you encounter any issues after the update, try deactivating all third-party plugins and reactivating them one by one to identify if any of them are causing the problem.
For more help, please post a ticket in the support forum with your website URL and login info. We will get back to you as soon as possible. https://wolfthemes.ticksy.com/Kind regards
Join the newsletter to get the latest news and offers.
Hey again,
I found indeed something off with the latest version of WPBakery Page builder, while checking another theme. Anyway, I planned an update today, so I will double check this.
Kind regards.
Join the newsletter to get the latest news and offers.
Hi again,
After investigating the issue, it appears that this is related to WPBakery plugin.
The issue occurs if the “Blank” layout is selected when creating a page. See this comment on the plugin page: https://d.pr/i/9kXe9g https://imgur.com/1joG1D6I hope it will help.
Join the newsletter to get the latest news and offers.
I suggest reverting to the previous version (7.0) of the plugin while this issue is being addressed.
Kind regards.
Join the newsletter to get the latest news and offers.
I installed the theme but I get an error and a blank home page with the error message, I installed the demo and even so, what is that due to?
Hi there,
I will need further details to be able to help you. First, be sure that your WordPress installation, theme, and plugins are up-to-date. For more help, please post a ticket in the support forum with screenshots, your website URL, and temporary login access. It will be much easier to help you there.
We will reply as soon as possible. https://wolfthemes.ticksy.com/Join the newsletter to get the latest news and offers.
Hello Wolf, I just updated your latest June update and the WPBakery still at 6.11… why is that? or do I have to uninstall it and it will pull the new one? Thanks
Hi there,
Here is how to update WPBakery https://wolfthemes.ticksy.com/article/11671/I hope it will help.
Join the newsletter to get the latest news and offers.
Hello Is your theme support RTL ? Thank you
Hi there,
The theme includes an automatically generated rtl.css file that can be enqueued manually. https://codex.wordpress.org/Right-to-Left_Language_SupportThis should help you with RTL compatibility.
Kind regards.
Join the newsletter to get the latest news and offers.
Hi, interested in your theme for a music label. I see in the artist page there are buttons for Apple, Amazon,Youtube. Is there a Bandcamp button option as well? This is required by the label as their artist mainly sell on that platform. Thank you.
Hi there,
Thanks for the suggestion, I just added Bandcamp to the release and artist pages.
I hope it will help!
Join the newsletter to get the latest news and offers.
Hi, we see you say this is a complete theme for music but you are missing the Label(Record Label) post type. When we go to releases you have genre tags but no record label. This is not complete at all then. Please advise if we are wrong.
Hi there,
This theme is built to be used by bands or records label.
In case of use by a label, each release, video and event can be sorted by artist so each artist page can display its own video, releases and events. There is no record label post type as it is supposed to be one label managing all artists.
I hope it will help.
Join the newsletter to get the latest news and offers.
Artists can be on more than one label and a label can have a release representing more than one label. You would sell more themes if you had a record company post type where multiple labels can be selected for the label field of the release. There a music theme we purchased on themeforest that sells thousands we used except it’s an older theme. Was hoping to find a newer one with all its functionality. This is what you call a complete artist, label theme functionality: https://www.aivahthemes.com/musicplay/album/mad-podcast/ It’s just older theme. Please advise.
Thanks for your suggestion!
In fact in other music themes, (except Phase and Herion and Overable) the releases have a “label” category/taxonomy where you can assign several label to one release.
Kind regards.
Join the newsletter to get the latest news and offers.
Ok. The links to them ???
I hope it will help.
Join the newsletter to get the latest news and offers.
Why make multiple themes like this? Loud does not open. These are old themes.
Running into a bug that I can see on the live theme preview as well that I thought I should point out and would love a fix for: The tabs for bio, releases, videos, etc… on the artist pages stop loading once you have clicked through them all and try to click back through again. Cheers!
Thanks for your patience and thanks letting me know.
It will be fixed ASAP.
Kind regards.
Join the newsletter to get the latest news and offers.
Hi, I need to make the Newsletter subscription field GDPR compliant. As you know if you ask for personal data like email you have to set up the double optin option. I’ve enabled double optin option in Mailchimp but it doesn’t works.. it seems the web options overwrite the Mailchimp options.. Let me know please. Thank you
Thanks for the updates guys!
Phase is currently broken, please review:
An error of type E_ERROR was caused in line 19 of the file /home/// wp-content/themes/phase/inc/wpbpb-post-modules.php.
Error message: Uncaught Error: Call to undefined function wolf_core_convert_params_to_vc() in /home/-/public_html/wp-content/themes/phase/inc/wpbpb-post-modules.php:19
Hi there,
The issue has been fixed, please re-download the theme to fix this.
I hope it will help.
Kind regards.
Join the newsletter to get the latest news and offers.
Thank you
One other question, when will you update WPBakery Page Builder? It has vulnerabilities but we can’t update as it’s included in the theme
Hi there,
The plugin version included in the theme’s latest version is the last available on ThemeForest.
Here is how to update the plugin https://wolfthemes.ticksy.com/article/11671/I hope it will help.
Join the newsletter to get the latest news and offers.
Hi guys, great theme, have used it for years. Currently wooconmerce pages needs updating, it’s in the error log for woocommerce.
Hi, heres another one, can we get categories on the videos? Thanks guys
Hi there,
Thanks for your patience. I don’t process comments on weekends.
An update is planned soon with the WooCommerce template version update. But still, it won’t impact the theme’s functioning so you can safely ignore the notification message.
I hope it will help.
Join the newsletter to get the latest news and offers.
Thank you!
Hi there, the plugin named Instagram has a bug I think. So at this page /wp-admin/admin.php?page=wolf-gram-options the button “Generate API Key” goes to http://wolfgram.wolfthemes.com/. How can I generate Instagram API Keys?
Hi there,
I recommend switching to the new Instagram plugin we use in our themes now: Instagram Feed: https://wordpress.org/plugins/instagram-feed/I hope it will help.
Join the newsletter to get the latest news and offers.
Hi, I’d like to know why in almost all theme’s plugins I can’t have permissions to see their settings.. so I’d like to change the Artists sections in Teachers and I think the plugin Custom Post Meta has that function but I can’t reach the page /wp-admin/themes.php?page=wolf-custom-post-meta-settings because I don’t have permissions. Why? Tnx
Hi there,
You must be an admin user to be able to manage themes and plugins. Be sure that you have the admin rights set as a user: https://wordpress.org/support/article/roles-and-capabilities/This can be edited in your user profile.
I hope it will help.
Join the newsletter to get the latest news and offers.
Yes I’ve of course admin rights
Hi there,
Do you have the latest version of the plugin? I fixed an error with PHP 8 recently.
Other than that, the theme and all plugins have standard user permission so it must be something else.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/Kind regards
Join the newsletter to get the latest news and offers.
Hello,
This is an urgent matter.
Our website is broken and seems like it’s because the theme got de-activated all of a sudden.
We’ve tried to activate the theme using the purchase code but it says “Wrong purchase code”.
The website is live with CSS modifications and some other custom code so updating the theme isn’t an option for us.
We were unable to submit a ticket directly.
This must be sorted right away.
Thank you,
Hi there,
There is no way that the theme has been deactivated without any action from your end.
I will need further details to be able to help you. First, be sure that your WordPress installation, theme, and plugins are up-to-date.
The best is always to post a ticket on the support forum if you want use to be able to help you.
Kind regards.
Join the newsletter to get the latest news and offers.
How long do you take to respond? I’ve requested help through the support system over 6 hours ago now. This themes documentation is very limited and not helpful.
Hi,
Thanks for your patience. As specified in the support policy, we don’t work on weekends, especially on Sundays. Also, as we’re a small team and we have to reply to everyone, it can take up to 24hrs to get back to you with a solution.
We will get back to you on the forum as soon as possible.
Regards.
Theme Doc ·
Helpdesk ·
Facebook ·
Twitter
Join the newsletter to get the latest news and offers.
Hello Author, Quick question please… We have a main Record Label Company running 4 sub-labels, I don’t see anything in the backend where we can create labels (sub-labels)... My idea was to list the releases belongs to each label under it’s landing page. Is there such an option? Thank you!
Hi Kiranov,
There is no option or feature to create sub-labels at the moment. The theme is meant to be used for one label.
But you can use a few pages and set the query settings to display only the artist you need for each sub label. https://d.pr/i/JqwCpI For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
Theme Doc ·
Helpdesk ·
Facebook ·
Twitter
Join the newsletter to get the latest news and offers.
How do you change the text under the blog posts? Showing some random text for all the articles.
Hi there,
You can change the excerpt in the “Excert” box below your text editor: https://d.pr/i/IyPlB5 For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/I hope it helps.
Theme Doc ·
Helpdesk ·
Facebook ·
Twitter
Join the newsletter to get the latest news and offers.
OK Theme author… I think everything went fine without issues.. but couple of things I need to mention. I would suggest to re-write your documentation because it doesn’t really cover the mass features in your theme.
For example the only issue I am facing now is; I am trying to find out why I see this under the posts? https://www.screencast.com/t/uVkaH12B8Gk I can’t find that text anywhere and I didn’t enter it. Any idea?
Thanks
Hi there,
Thanks for your suggestion! I will see how I can improve the documentation.
For some reason, I’m not able to see the media with this link. Be sure to check in your customizer > blog panel to disable related post, author box etc.
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible. https://wolfthemes.ticksy.com/All the best.
Theme Doc ·
Helpdesk ·
Facebook ·
Twitter
Join the newsletter to get the latest news and offers.
Hello Forestbass…
I just came to say hello and I picked your theme from many out there related to Record Labels and Artist Management. I have also added another 6 months of extended support.
We’ll work on it asap and will get back to you for a full review and rating. Thanks for the great work.
Hi there,
Thanks a lot for your purchase. I hope you will like using the theme!
All the best.
Theme Doc ·
Helpdesk ·
Facebook ·
Twitter
Join the newsletter to get the latest news and offers.
Rated and reviewed! Thank you now we are almost done.. Well done!! If we every need anything I will let you know.. Have a great day/night
Thank you so much! This is much appreciated and it helps a lot!
Thanks.. Sorry, where do I change the double line / enter paragraph spacing in WPBakery? Or is it a theme option/feature? I think it’s set to 2.0 or even more and that’s too much, shift+enter twice doesn’t work as well.. thanks
You mean the margin bewtween paragraphs?
You can add this CSS snippet in the customizer CSS tab, or in your child theme style.css file.
p { margin-bottom:10px; }
For more help, feel free to post a ticket in the support forum with your website URL and login info. We will reply as soon as possible.
https://wolfthemes.ticksy.com/
I hope it helps.
Theme Doc ·
Helpdesk ·
Facebook ·
Twitter
Join the newsletter to get the latest news and offers.
Oh! Thank you!
I appreciate you so much. FIXED!
You’re wlecome!
Hello,
Very nice design Theme. I was just wondering before I make the purchase, in my account page, does user register or sign in work? Because it only has user sign in but not user register.
Best regards,
Hi there,
The account registration is disabled for demo purpose. Here is how it should look when it si enabled: https://d.pr/i/zgK8RLI hope it helps.
Theme Doc ·
Helpdesk ·
Facebook ·
Twitter
Join the newsletter to get the latest news and offers.
