472 comments found.
Hi dear,
Can you tell me please how I can update the woo as you see in this screenshot: https://oukaz.net/wp-content/uploads/2025/04/Screenshot-2025-04-19-194309.png
Also, I have a problem with the menu; it is not like your demo template. As well as, the product slides do not move in auto, and when you hover it, it is not as in your demo template:
https://oukaz.net/wp-content/uploads/2025/04/Screenshot-2025-04-19-194535.png https://oukaz.net/wp-content/uploads/2025/04/Screenshot-2025-04-19-194514.pngHi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please share wp-admin details
Thanks
Hello, I just uploaded my website with your theme, imported demo, but the first menu with Customer Support 0123-456-789, Blog, About Us, Contact Us. The “id=”menu-header-top-menu” is not uploaded on my website “https://jbturismonaamazonia.com.br” Can you help me with that?
This menu: https://jbturismonaamazonia.com.br/wp-content/uploads/2025/02/menu-header-top-menu.pngThanks!
I have a new problem, it’s happening a critical error on the theme, everytime I save a slider actualization on content or I’m opening some page it happens this critical error attached on this e-mail.Thank you!
Hi,
We have already replied on email please check
Thank you
Demo is importing all time, how to fix this?
Hi Bejmos,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Thanks
Dear Author, for some reason this theme plugins are crating some issues and getting my site to critical error. Need you comment on this.
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com”.
Thanks
Hey, how are you? I know that the support period has ended, but it still presents problems. It does not save changes made to the contents of the pages (home, contact us)
Regards.
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Thanks
Hai
I’m unable to import demo content into the site, showing 500 error Please help resolving it
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Thanks
How to apply shipping charges of Rs 59 order below 499 . And above Rs 499 shipping charges should be free
Hi,
Please check below link
https://nestify.io/blog/how-to-add-shipping-charges-in-woocommerce/#:~:text=Navigate%20to%20your%20WordPress%20admin,Rate%E2%80%9D%20from%20the%20dropdown%20menu.If you stiil questions Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Thanks
Hello. How do I contact support to fix some problems I have with the Philos theme I recently purchased?
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Thanks
I have already sent the request to your email. I expect an answer soon.
Hi,
We have already replied please check
nileforestframework plugin generates quite a few deprecated errors and a fatal error regarding doing autosave. Please can you advise?
Howdy, We purchased this theme recently. and its looking good, except for our footer section. each time I try and chnage our footer area 4 to a different manually added menu the responsive classes go missing. So teh aside class remove all botstrap related classes which means the columns all reflow.
Please can you help?
Just an update for clarification, its does this for any of teh footer area’s. I have created a custom menu item caalled Categories so that teh shop categories can be inserted into teh footer. If I select this menu item, then it remove the col-lg-3 etc code
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please provide us wp-admin details and FTP details.
Thanks
I purchased your theme a while ago, but now I have installed the theme and start editing the home page, It displays 403 Forbidden Error. I implemented all the available solutions but not working for me. Maybe Is there an issue with your theme?
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please provide us wp-admin details and FTP details.
Thanks
Hi NileForest. I bought Philos a couple of years ago, just added it to a new woocommerce site and getting ans error on images and logos.
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please provide us wp-admin details and FTP details.
Thanks
Hi,
I purchased your theme philos yesterday and i am looking to download the requried plugins, 1) Nileforest custom code 2) nileforest short code.
I have looked on the internet and i could not find it.
Hi,
You have to install all necessary plugins?
If you have issues while import demo data Please create a support ticket on “nileforest7[at]gmail[dot]com” so that we can guide you in a more organized way.
Thank you
I have sent emails to this email address, but I didnt have no reply my email is essjay_raza[at]yahoo[dot]com.
The email was sent on the 8th, we are missing nileforest framework and the essential plugins like nileforest custom code and nileforest short code
Hi,
We are required few details please communication over email
Thank you
Are you updated latest version? here “changelog” not showing updates https://prnt.sc/QxHA6pz8Ud6P
Hello,i want to buy this theme but ha ve a question,if there is an error when i try to use the theme such as compatibility error with wordpress,can i have a refud if thats the case?
Hi Dawjees,
If you found any issues such as compatibility errors with WordPress, We will give you a refund or you can create support tickets for our team
Thank you
HI There! how can I remove/edit the breadcrumb banner on other pages?
Hi,
Do you want to remove/edit the breadcrumb banner for all pages or a few pages?
Please create a support ticket on “nileforest7[at]gmail[dot]com” so that we can guide you in a more organized way.
Thank you
Buenas tardes.
He actualizado la plantilla y está siendo una locura todo lo que se ha cambiado…
Por partes:
La web se ha ralentizado muchísimo. Había contratado los servicios de un profesional para que me la optimizara e iba bastante rápida. Pero al actualizar el tema ha vuelto a ir lento…
Después, el Slider de la página de inicio tarda mucho en salir y en el ordenador y iPad aparece con una línea negra debajo.
Los widgets del fototerapia se han descolocado por completo y no hay forma de que se ordenen.
Al añadir un artículo al carrito, la vista de ese artículo cambia por completo.
¿Cómo es posible tantos errores sólo por actualizar el tema?
Mi pagina web es www.turkesha.com
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please provide us wp-admin details and FTP details.
Thanks
how to solve or fix this? https://prnt.sc/PBZLn0K033T9
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please provide us wp-admin details and FTP details.
Thanks
Hi,
I did everything that your installation guide said and i am getting some compatibility error with WooCommerce. Attaching a screenshot
Error: Your theme (philos) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please provide us wp-admin details and FTP details.
Thanks
Hello.
Today when I updated my Wordpress it says that may be necessary to update my theme to be compatible with the new version of Woocommerce.
I have seen that there are no new updates since may 2021.
Are you working on a new version?
Thank you, Pablo.
Hi,
We are working on it. We will update as soon as possible.
Thank you
Thank you for fast answer. Have a good weekend.
Hello, any news? It’s been 4 months since my question, and 2 years without updates for the theme.
Hi,
Please create a support ticket on “nileforest7[at]gmail[dot]com” that we can guide you in the more organized way.
Please provide us wp-admin details and FTP details.
Thanks
Hello.
There is nothing to do by our side so, no need to provide admin details in our case.
We just need to know when the theme is going to be updated as you have not updated for 2 years.
Thanks.
